Experience

NMG Consulting, Inc.

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Board Member, Advisor, Consultant

  • Jan 2022 - Present

  Miami, Florida, United States



Alivi

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Operations Officer

  • Apr 2019 - May 2021

  Doral, Florida Responsible for overseeing Alivi’s diverse business operations teams, supporting all products and business lines. Directly leading high-performing teams in HealthPlan outsourced administration services (BPO), Provider Relations, Contact Center Operations, Portfolio Management Office, Enterprise Business Continuity, Facilities Management, and Business Process Optimization to effective, productive, and efficient service delivery to our clients and partners. Designing and implementing… Show more Responsible for overseeing Alivi’s diverse business operations teams, supporting all products and business lines. Directly leading high-performing teams in HealthPlan outsourced administration services (BPO), Provider Relations, Contact Center Operations, Portfolio Management Office, Enterprise Business Continuity, Facilities Management, and Business Process Optimization to effective, productive, and efficient service delivery to our clients and partners. Designing and implementing business strategies, plans and procedures, to secure the functionality of business to drive performance and results. Focus on operationalizing strategy, tasked with implementing daily operations, aligned with long-term goals and objectives of Alivi’s company strategies. Evaluating performance by analyzing and interpreting data and metrics, to meet compliance requirements and exceed agreed service levels with customers, stakeholders and internal business development units. Leading staff to develop effective leadership and encourage maximum performance at all levels of the organization. Overseeing company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are surpassed. Working closely with the CEO and Leadership Team in transforming organizational vision and strategy into actionable operational goals for performance and growth; helping to define and implement company objectives, drive performance management, provide mentoring and professional development, and support talent acquisition, as well as deliver financial planning and forecasting for all Alivi Operations units. Show less



Mastercard

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Vice President

  • Apr 2012 - Mar 2019

  Provided strategic direction and tactical leadership for various functional teams, responsible for delivery of network engineering and implementations, Internet and web server infrastructure services, internal compliance support and oversight, program and project management functions, infrastructure systems capacity analysis and planning, and technical due diligence for special projects and mergers and acquisitions. Joined Mastercard in April 2012 as Vice President of Latin America and… Show more Provided strategic direction and tactical leadership for various functional teams, responsible for delivery of network engineering and implementations, Internet and web server infrastructure services, internal compliance support and oversight, program and project management functions, infrastructure systems capacity analysis and planning, and technical due diligence for special projects and mergers and acquisitions. Joined Mastercard in April 2012 as Vice President of Latin America and Caribbean Regional Technical Services (LAC RTS) Team. Led a multifunctional team responsible for Customer Engineering, Regional Capacity Planning, Operations Support, and Corporate IT Services. In October 2016, was assigned responsibility for Customer Engineering, Capacity Planning, and Corporate Network Support for North America, successfully merging the two regions into a single Americas RTS team. Served on Mastercard's Operations and Technology Privileged Access Management Steering Committee, Technical Operations Transformation Committee, and Latin America, and Caribbean Region Local Incident Response Team. Show less



Visa

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Business Leader / Vice President

  • Aug 1990 - Oct 2011

  Miami Led global network engineering services, including design, implementation, integration, and 3rd level support for Visa global networks. Managed various teams of network engineers and IP network experts based throughout the Americas, Europe, and Asia Pacific. Led transition of regional network systems to Visa's global centralized data centers during Visa's Initial Public Offering (IPO) process. Oversaw completion of more than 50 annual network implementation projects and support efforts on time… Show more Led global network engineering services, including design, implementation, integration, and 3rd level support for Visa global networks. Managed various teams of network engineers and IP network experts based throughout the Americas, Europe, and Asia Pacific. Led transition of regional network systems to Visa's global centralized data centers during Visa's Initial Public Offering (IPO) process. Oversaw completion of more than 50 annual network implementation projects and support efforts on time and within budget. Held other leadership positions in Visa's Latin America & Caribbean region, incluing management of network engineering, network security, systems engineering, 24/7 network operations center (NOC), and commercial applications support. Oversaw regional project for implementation of more than 350 Visa access servers in 30 countries. Managed project team to implement diverse and redundant network links to over 200 endpoints, ensuring load balancing and fault tolerant infrastructure, with automatic data traffic re-routing. Led IT project to relocate Visa's LAC headquarters, including re-design of company's 24/7 NOC, and relocation of all systems and servers without impact to customers and internal users. Managed LAC's NOC team, ensuring consistent 99.99% network availability for regional clients. Served in AT&T's Regional Advisory Council, representing Visa network services. Served as member of Visa's Global Network Council, and Latin America & Caribbean regional Business Controls Working Committee. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Communication Specialist

  • 1984 - 1989

  Provided various communication and administrative support functions for Military Airlift Command and Strategic Air Command assignments, both stateside and overseas.