Experience

Universidad Francisco de Vitoria

• Spain
• Higher Education
• 700 & Above Employee

• Higher Education Experience Designer

  • Nov 2021 - Present

  Customer journey development for diverse roles in the higher education environment, starting with undergrad students, alumni, faculty, and staff. Human-centered design, analyzing needs and motivators for the ideation of experiences to be deployed and monitored as part of people's journeys through the university. Co-creation with front-office service providers and managers to ensure involvement and alignment with the long-term strategic plan. Customer journey development for diverse roles in the higher education environment, starting with undergrad students, alumni, faculty, and staff. Human-centered design, analyzing needs and motivators for the ideation of experiences to be deployed and monitored as part of people's journeys through the university. Co-creation with front-office service providers and managers to ensure involvement and alignment with the long-term strategic plan.



Tecnológico de Monterrey

• Mexico
• Higher Education
• 700 & Above Employee

• • Jan 2019 - Oct 2021

  Collaboration on the development of long-term strategic plan for the institution, as well as its communication and implementation.Team coaching and usage of Design Thinking framework and methodologies.Coordination of strategic projects related to the long-term vision of the institution, regarding specific units (National Schools, Campuses, Regions) or thematic projects (e.g. interdisciplinary research).Deployment of strategy tools: Strategic discussion, benchmarks, key performance indicators Show less

• • Jul 2018 - Jan 2019

  Development of medium-term strategic plans for high school and undergraduate levels. Academic program portfolio analysis.

• • Jul 2017 - Jul 2018

  Presentation development and design for the Presidency and Executive Committee of the university. Evaluation and reporting of governance performance. Benchmarking studies on governance structures of global top universities.Database management.

• • Dec 2015 - Jul 2017

  Key performance indicator (KPI) tracking and analysis for executive presentations and decision makingResearch of local and global education environment and trends for context, storytelling, and planningBenchmarking studies on strategic plans of global top universities



Prepa Tec Campus Eugenio Garza Sada

• Monterrey Area, Mexico

• Part-time Professor - Creativity and Digital Design

  • Aug 2017 - Nov 2017

  Creativity and Digital Design High school course taught in English at Prepa Tec Campus Eugenio Garza Sada. Tecnológico de Monterrey. Main course topics: Application of Design Thinking process and techniques, and intermediate Adobe Photoshop skills. Creativity and Digital Design High school course taught in English at Prepa Tec Campus Eugenio Garza Sada. Tecnológico de Monterrey. Main course topics: Application of Design Thinking process and techniques, and intermediate Adobe Photoshop skills.



4S Real Estate Foresight

• Mexico
• Business Consulting and Services
• 200 - 300 Employee

• Industrial Design Intern

  • Apr 2015 - Aug 2015

  Product concept development, complementing real estate concept proposals developed by the creative team. Ideation, digital representation, and mock-up production. Product concept development, complementing real estate concept proposals developed by the creative team. Ideation, digital representation, and mock-up production.