Tung Dao

Head Of Online Division at LOTTE Mart Vietnam
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Contact Information
us****@****om
(386) 825-5501
Location
Ho Chi Minh City Metropolitan Area, VN
Languages
  • English -

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Edouard LEO

I have worked with Tung for a year, and I have been impressed with his critical thinking, his willingness to always go the extra mile and his knowledge in Content Marketing. More than a very good professional, he is also an important and respected team leader. I hope to have the chance to work with him again.

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Experience

    • Vietnam
    • Retail
    • 200 - 300 Employee
    • Head Of Online Division
      • Jan 2021 - Present

      Two digits growth rate annuallyStore based ecommerce modelOnline grocerhttps://thesaigontimes.vn/lotte-mart-online-nang-cao-trai-nghiem-di-cho-truc-tuyen-cho-khach-hang/

    • Online for Offline Senior Manager - LOTTEMart.vn
      • Nov 2019 - Jan 2021

      We do Online Grocery - www.lottemart.vn📲 IOS: https://apps.apple.com/us/app/lotte-mart-vietnam/id6447617674📲 Android: https://bit.ly/LOTTEMart-Online-Android*Being an omni-channel practitioner:Manage online marketing, operations, customer service, merchandise, content & system teamsSupervise daily "online" operations of 14 stores nationwideManage multi-channel marketing execution to drive online sales performanceContinuously improve customer service level & customer on-app shopping experienceP&L & Budgeting management Show less

    • Vietnam
    • Food and Beverage Services
    • 300 - 400 Employee
    • E-commerce Development Manager - Digital Transformation Division
      • Sep 2018 - Oct 2019

      o Define business model, commercial terms, expand brands and products visibility and develop online business (including managing customers' P&L) through pure e-Commerce customers including Lazada.vn, Shopee.vn, Lotte.vn, Tiki.vn, Adayroi.com, Sendo.vno Explore new e-business opportunities with digital platforms such as e-wallet (Momo), social platform (Zalo), 3PL (GiaoHangNhanh, NinjaVan), Food Aggregator (Foody, Grab Food), ride hailing (Grab, Goviet)o Re-frame internal e-Commerce operating model and procedures, and manage e-Com daily operations with Customer buyers, Internal Finance & Accounting, Warehouse & Logisticso Plan and execute continuously consumer promotion and new product launch on e-Commerce platformso Explore digital solutions for corporate digital transformation including Chatbot, Retailer application, e-Payment integration and Loyalty platform* Check our Stores here:https://pages.lazada.vn/wow/i/vn/VNCampaign/coca-cola-toi-yeuhttps://pages.lazada.vn/wow/i/vn/VNCampaign/Nuoctangluc_CocaCola_Energyhttps://tiki.vn/chuong-trinh/coca-colahttps://shopee.vn/cocacola_official_storehttps://www.now.vn/ho-chi-minh/danh-sach-dia-diem-giao-tan-noi?q=cocahttps://www.drinkies.vn/soft-drinks Show less

    • E-Route to Market Manager - Market Execution Division
      • Jul 2017 - Sep 2018

    • Vietnam
    • Retail
    • 1 - 100 Employee
    • E-commerce Manager
      • 2015 - 2017

      www.hoang-phuc.com o Re-build e-commerce division, set up standard operations procedures and do recruitment & training for new team members o Manage tech agency to develop new website with mobile version on Magento platform o Run daily operations and improve e-commerce sales performance such as monitor stock level and plan for replenishment, monitor 3PLs' service quality and performance (Viettel Post, GiaoHangNhanh), monitor customers' feedback (via Hotline and Fanpage) and improve shopping experience o Plan and monitor marketing performance run by digital agencies (Chin, Ant) during promotion campaigns * About Hoang Phuc International: Established since early 2000s, Hoang Phuc International is the exclusive distributor of Dr. Martens, Clarks, Kappa, Ecko Unltd, Superga, United Colors of Benetton, Replay, Sisley in Vietnam. Show less

    • France
    • Software Development
    • 700 & Above Employee
    • Head of Content & Front-end
      • 2013 - 2015

      o Build the total website with content development from scratch, being one of the core team members (out of 5) at the early phase of project o Build up Content team and Creative team in terms of structure, procedures and guidelines, do recruitment & coaching for new team members of Creative & Content departments, manage a team of 10 o Manage web front-end development regarding website interface design, functionality assurance and user experience improvement and daily monitor middle office interface (Magento) and product data flow, manage product database pool and Content Management System (CMS) o Monitor cross departments daily work between web developer (IT) and web designer (front-end) to develop and improve website's interface and users' usability o Coordinate among content, marketing, buying, sourcing, customer service and warehouse departments in terms of daily operations relating to product online management o Administrate and monitor deployment of back-end Management System (ESUS) of Cdiscount Global for Vietnam market o Monitor team’s working performance and productivity and take care of company office administration Show less

    • Singapore
    • Technology, Information and Internet
    • 700 & Above Employee
    • Content Team Leader
      • 2012 - 2013

      o Set up Content team structure, fundamental writing guidelines, standards, instruction, working process and procedure from scratch o Allocate workload to writers & leaders and supervise productivity, supervise, mentor and do coaching and orientation for over 20 writers across categories of Electronics, Home Appliances, Home Living, Books, Healthy Beauty, Moms Babies, Fashion, Sports o Monitor each team's working performance and prepare KPIs reports to Department Head, Managing Director and Regional Team o Motivate working spirit among team members, resolve customers' feedback on product experience & product content together with Customer Service and Buying team o Daily manage content management system (CMS) and middle office interface with Product team o Coordinate with regional category managers to build a coherent content system thorough five ventures o Monitor workflow among content, production and data team in order to get product's content online smoothly and fastest o Monitor product pages' content performance through Google Analytic, customers' onsite reviews and feedback from customers o Coordinate with Buying team, SEO team, IT team, Customer Service team, Online marketing team in order to provide most effective communications and user-friendly experience to customers and resolve any arisen issues o Control products' content quality including product description, specifications, customers' reviews, images, embedded video clips, back-links insert, product reviews on Lazada blog. Manage product categories structure and relating product promotion on-site campaigns Show less

    • United States
    • Advertising Services
    • 700 & Above Employee
    • Account Manager
      • 2011 - 2011

      * Brand Below-the-line communications management. * Key Account: 555 / British American Tobacco • Coordinate with regional agency (Ogilvy Action) and brand team of BATV (British American Tobacco Vietnam) to align and adapt regional strategy, brand’s artworks, message and POP materials to Vietnam's market. • Planning, propose specific consumer engagement activities (including merchandising, promotion, events) based on regional strategy, primarily focus on Horeca, GT & MT channels. • Manage and supervise adaptation of brand’s copy, brand’s message, and artworks from copyright and creative team to ensure all final products deliver the right messages and follow the brand's guideline. • Prepare brand ambassador’s dialogue to end users, training and manage staffs’ working performance during execution phase. • Supervise production team to deliver proper items on time and meet client’ requirements. Show less

    • Advertising Services
    • 1 - 100 Employee
    • Business Development Supervisor cum Account Supervisor
      • 2009 - 2011

      * Brand Below-the-line communications consultation. * Key Accounts: Mobifone, K Plus, Visa, Amway, LG Mobile • Develop (new) ideas/ concepts or execution plan of B2C activities, 360° marketing plans for a variety of brands/ products i.e. outdoor/ indoor events, brand activation, merchandising ... proposing detail execution plans with detail cost estimates and present to clients. • Manage projects from developing to execution phase in term of creative artwork, brands/ products’ copies & messages, purchasing and final production i.e. follow up with copy write, PR, creative, production teams, contact & manage suppliers; prepare for pre-implementation phases; handle staffs’ training supervise working progress; manage allocated budget; prepare final reports, etc. • Manage corporation’s DPS (data processing system) including: consolidate, classify and reorganize company's data into categories; monitor the construction of internal website; manage and supervise contents of internal website and external channels such as Facebook, Twitter and LinkedIn. Show less

Education

  • RMIT University Vietnam
    Master of Business Administration (M.B.A.), General
    2008 - 2009
  • Social Sciences and Humanities University of Ho Chi Minh City
    Bachelor of Arts (B.A.), International Relations
    2004 - 2008
  • British Council
    IELTS 6.5 Certificate
  • Law University, Ho Chi Minh City
    Legislation on Enterprises, Commerce and Investment Certificate
  • National University of Ho Chi Minh City
    Specialist in Higher Economic Certificate
  • University of Economics, Ho Chi Minh City
    Human Resource Management Certificate

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