Experience

Sonas Systems

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Relations and Deployment Manager

  • Sep 2022 - Present

  - Responsible for leading and developing the companies implementation strategy with new clients. - Project manager for pilots/proof of concepts of the software. Most recently lead a pilot with a company in Sri Lanka. - Attend networking events/conferences related to the industry for business development. - Completed Scottish Enterprise course on 'Preparing to Export' as the company gets ready to expand in to different markets. - Travel to different countries across Asia to speak with potential clients and lead projects to demonstrate our software. - Maintain customer relations. - Write content for the company website/social media (blogs)



Kurt Geiger

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Mar 2020 - Sep 2022

  Gained a promotion after 7 months to store manager of Kurt Geiger's Edinburgh Airport location.- Maintaining a high performing team through effective management of productivity, sales targets, employee relations and coaching in areas of development to ensure store KPI's and targets were met. - KPI's included: sales, conversion, product sales mix, customer mailing lists and customer feedback targets.- Ensured the customer service provided by team reflected the standards of a luxury brand and was of the highest of standards.- Analyzed weekly figures and money mapped store to ensure the store was commercial.- Ensured products were merchandised and shop floor standards high to increase sales.- Managed payroll and stayed within budget whilst effectively scheduling the team and being reactive to trading patterns. (Store had extended opening times depending on flight times 4am-10pm)- Recruitment of team and ongoing performance and people management.- Manage employee training for all new starts, including team members of other stores, and offer continuous guidance and mentorship of company best practices.- Managing stock and operational areas of store.- Maintaining good relations with Edinburgh airport retail team.- Included traveling to other stores in different locations (Glasgow, Livingston and York) to help manage team and deliver high customer service.

• Assistant Manager

  • Jul 2019 - Feb 2020

  Achieved a promotion to assistant manager after 1 year of being a supervisor. - Ran the store in absence of store manager (Managed team of 8)- Ensured company procedures were being followed.- Staff scheduling effectively.- Maintained host store relations.- Completing weekly trade reports.- Merchandising.

• Supervisor

  • Jul 2018 - Jul 2019

  - Ensured a high customer service was delivered at all times by team.- Handbag specialist which required training the team on new products, merchandising to increase bag sales and ensuring standards were kept high.- Ensuring stock room standards were upheld and high volume of deliveries put away in a timely manner.- Maintained shop floor standards.- Assisted management team in leading the team to hit KPI's