Experience

SONITROL

• Security Systems Services
• 100 - 200 Employee

• Senior Dispatch Operator & Trainer

  • Jan 2021 - Present

  Oversee initial training and continuing education of alarm monitoring Dispatchers. Administered quality care audits to ensure standard operating procedures were met. Oversee initial training and continuing education of alarm monitoring Dispatchers. Administered quality care audits to ensure standard operating procedures were met.



Letters Studio

• Fresno, California

• Visual Brand Consultant / Graphic Designer

  • Nov 2016 - Apr 2022

  Meet with clients either in person or online in order to discuss the scope of different projects. Advise clients on the best strategies to use for their particular products and desired audiences. Create unique images, illustrations, and logos for customers. Review all projects to ensure the end product is error free. Ensure 100 percent customer satisfaction by presenting art to client and giving a chance for feedback. Meet with clients either in person or online in order to discuss the scope of different projects. Advise clients on the best strategies to use for their particular products and desired audiences. Create unique images, illustrations, and logos for customers. Review all projects to ensure the end product is error free. Ensure 100 percent customer satisfaction by presenting art to client and giving a chance for feedback.



Mega Prints: Sign & Graphic Design

• Fresno, California

• Graphic Designer

  • Mar 2019 - Sep 2019



SONITROL

• Security Systems Services
• 100 - 200 Employee

• Dispatch Operator

  • Mar 2015 - Nov 2017

  Monitoring of burglary, fire and access control for customer facilities, troubleshooting and dispatching police and/or fire. Monitoring of burglary, fire and access control for customer facilities, troubleshooting and dispatching police and/or fire.



Grizzly Ts: Screen Printing & Embroidery

• Fresno, California Area

• Graphic Designer

  • Feb 2015 - Nov 2017

  Locally owned and operator screen printing and embroidery shop. Responsibilities included: Create and separate art for screen printing. Digitize/edit customer art. Craft full-color art for direct to garment printing. Locally owned and operator screen printing and embroidery shop. Responsibilities included: Create and separate art for screen printing. Digitize/edit customer art. Craft full-color art for direct to garment printing.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Nesting/Hiring Manager

  • Nov 2010 - Mar 2015

  ● Managing a team of 13 customer care agents to meet Verizon & Alorica Key Performance Indicators. ● Data Entry & Spreadsheet Reports for Daily/Weekly call drivers. ● Assist in Teaching Verizon Wireless & Alorica Proprietary Systems/Software. ● Effectively maintained client relations and assisted with account management for Verizon Wireless. ● Provided customer care for Verizon wireless. ● Conducted customer relations and floor support. Previous Positions -Production Team Lead. -Trainer's Assistant -Customer Relation Specialist -Customer Service Representative



The Artourage

• Fresno, California Area

• Digital Marketing Specialist

  • Jan 2012 - Jan 2013

  Digital Marketing Specialist The Artourage is an up and coming promoting and event booking team based in Fresno CA. Founded and led by one of Fresno's best and longest running promoter Art Silva. The Artourage brings the finest in event planning and coordination to the Central Valley. Services included. Booking Band Management Graphics Brand Marketing Promotions Photography Digital Marketing Specialist The Artourage is an up and coming promoting and event booking team based in Fresno CA. Founded and led by one of Fresno's best and longest running promoter Art Silva. The Artourage brings the finest in event planning and coordination to the Central Valley. Services included. Booking Band Management Graphics Brand Marketing Promotions Photography



Central California Conference

• Janitorial staff member - summer job

  • Jul 2009 - Aug 2009

  stocking and cleaning bathrooms/shower rooms/cook houses. stocking and cleaning bathrooms/shower rooms/cook houses.



Nilson Lynn DDS

• Dental Assistant

  • Feb 2008 - Apr 2008

  Assist doctor in dental procedures, taking digital x-rays, sterilize instruments, take patient history, taking impression, coronal polishing, and making/seating of temporary crowns/fillings. Assist doctor in dental procedures, taking digital x-rays, sterilize instruments, take patient history, taking impression, coronal polishing, and making/seating of temporary crowns/fillings.



Central California Conference

• Floater

  • Nov 2006 - Jan 2008

  Data entry, filing, mass mailing, and organizing warehouse bins. Data entry, filing, mass mailing, and organizing warehouse bins.



Community Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Dental Assistant - Intern

  • Jun 2007 - Nov 2007

  Taking patient history, assisting doctor's in dental procedures, sterilize instruments, and processing oral x-rays, Taking patient history, assisting doctor's in dental procedures, sterilize instruments, and processing oral x-rays,



Fresno Adventist Academy

• After School Care Assistant

  • Aug 2005 - Jun 2006

  Watch over children grades K-8. Provide tutoring on homework, and run snacks. Watch over children grades K-8. Provide tutoring on homework, and run snacks.