Experience

Self employed

• Denmark
• Information Technology & Services
• 500 - 600 Employee

• Technical Portfolio and Management Consultant

  • Jun 2021 - Present

  Clients: Advance Auto, Chick-fil-A, and Humana Led/managed cloud migration efforts (lifts and shifts - including refactoring). Lead the design and implementation of cloud-based identity and access management and penetration testing. Lead the development of security protocols and procedures for DevOps environments. Interfaced with compliance teams to update documentation and training modules. Assist in the closure of projects and completion of project artifacts for legacy… Show more Clients: Advance Auto, Chick-fil-A, and Humana Led/managed cloud migration efforts (lifts and shifts - including refactoring). Lead the design and implementation of cloud-based identity and access management and penetration testing. Lead the development of security protocols and procedures for DevOps environments. Interfaced with compliance teams to update documentation and training modules. Assist in the closure of projects and completion of project artifacts for legacy clients. Perform PM duties for various departments engaged in multiple projects. Assist team members in planning and strategizing workflow. Keep teams on task and focused on deliverables. Led and coached teams through Waterfall and Agile methodologies. Consult, lead, and support SMBs with cloud migration efforts - including database design and creation. Consult SMBs on application development and website design. Teach a myriad of technology courses - focus groups (middle-school-aged children and seniors). Lead/perform requirements gathering sessions with HRIM SaaS vendors. Develop project artifacts - including the Project Charter, Project Scope, Project Plan, and Project Schedule. Identify/manage resource requirements for each project phase. Report project status to stakeholders at various levels. Responsible for handling multiple projects simultaneously. Develop test plans and coordinate software testing. Lead the development efforts that incorporated additional information in Jira tickets and Pay for Performance integrations. Led the planning effort for application “lift and shift” to AWS. Drove needs-based analysis of existing application refactoring in preparation for migration to AWS. Worked with third-party vendors and internal resources to develop the AWS migration and test plan – including back-out procedures. Managed the transition to AWS via resource scheduling, ensuring the completion of readiness activities, and setting stakeholder expectations. Show less Clients: Advance Auto, Chick-fil-A, and Humana Led/managed cloud migration efforts (lifts and shifts - including refactoring). Lead the design and implementation of cloud-based identity and access management and penetration testing. Lead the development of security protocols and procedures for DevOps environments. Interfaced with compliance teams to update documentation and training modules. Assist in the closure of projects and completion of project artifacts for legacy… Show more Clients: Advance Auto, Chick-fil-A, and Humana Led/managed cloud migration efforts (lifts and shifts - including refactoring). Lead the design and implementation of cloud-based identity and access management and penetration testing. Lead the development of security protocols and procedures for DevOps environments. Interfaced with compliance teams to update documentation and training modules. Assist in the closure of projects and completion of project artifacts for legacy clients. Perform PM duties for various departments engaged in multiple projects. Assist team members in planning and strategizing workflow. Keep teams on task and focused on deliverables. Led and coached teams through Waterfall and Agile methodologies. Consult, lead, and support SMBs with cloud migration efforts - including database design and creation. Consult SMBs on application development and website design. Teach a myriad of technology courses - focus groups (middle-school-aged children and seniors). Lead/perform requirements gathering sessions with HRIM SaaS vendors. Develop project artifacts - including the Project Charter, Project Scope, Project Plan, and Project Schedule. Identify/manage resource requirements for each project phase. Report project status to stakeholders at various levels. Responsible for handling multiple projects simultaneously. Develop test plans and coordinate software testing. Lead the development efforts that incorporated additional information in Jira tickets and Pay for Performance integrations. Led the planning effort for application “lift and shift” to AWS. Drove needs-based analysis of existing application refactoring in preparation for migration to AWS. Worked with third-party vendors and internal resources to develop the AWS migration and test plan – including back-out procedures. Managed the transition to AWS via resource scheduling, ensuring the completion of readiness activities, and setting stakeholder expectations. Show less



Spectrum Enterprise

• United States
• Telecommunications
• 700 & Above Employee

• Senior Project Manager

  • May 2020 - May 2021

  Actively and consistently support all efforts to deliver a best-in-class customer experience that satisfies the current and future needs of our enterprise customers. Work closely with members of the Enterprise Technical Support team and other teams to develop a deep understanding of client and business needs in order to successfully manage the Experience Management roadmap. Identify gaps, future opportunities and optimizations for capabilities that are necessary for effective evolution of… Show more Actively and consistently support all efforts to deliver a best-in-class customer experience that satisfies the current and future needs of our enterprise customers. Work closely with members of the Enterprise Technical Support team and other teams to develop a deep understanding of client and business needs in order to successfully manage the Experience Management roadmap. Identify gaps, future opportunities and optimizations for capabilities that are necessary for effective evolution of the client experience. Continuously seek improvements and opportunities to refine the experience development roadmap with new learnings. Drive an improved client experience by ensuring that clients and employees have the information, data and tools that they need to communicate effectively. Work with function business leaders to strategically and regularly prioritize all current and backlog requests for implementing new processes, supporting application launches, and other projects as requested by the business unit leader. Prioritization should be approached by assessing business unit optimization impact, operational impact, and client experience. Plan, manage, and monitor projects from concept through implementation for projects. Acts as primary project contact to establish key stakeholder requirements and project objectives. Work with business partners within the assigned business unit(s) to align technology and business process solutions within business strategies. Develop options and recommendations to drive critical decisions. Meet with internal customers of an assigned project to provide status updates and reports and gather project-related feedback. Follow project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools. Create and deliver presentations with a compelling message to business audiences, often at a director or higher level. Show less Actively and consistently support all efforts to deliver a best-in-class customer experience that satisfies the current and future needs of our enterprise customers. Work closely with members of the Enterprise Technical Support team and other teams to develop a deep understanding of client and business needs in order to successfully manage the Experience Management roadmap. Identify gaps, future opportunities and optimizations for capabilities that are necessary for effective evolution of… Show more Actively and consistently support all efforts to deliver a best-in-class customer experience that satisfies the current and future needs of our enterprise customers. Work closely with members of the Enterprise Technical Support team and other teams to develop a deep understanding of client and business needs in order to successfully manage the Experience Management roadmap. Identify gaps, future opportunities and optimizations for capabilities that are necessary for effective evolution of the client experience. Continuously seek improvements and opportunities to refine the experience development roadmap with new learnings. Drive an improved client experience by ensuring that clients and employees have the information, data and tools that they need to communicate effectively. Work with function business leaders to strategically and regularly prioritize all current and backlog requests for implementing new processes, supporting application launches, and other projects as requested by the business unit leader. Prioritization should be approached by assessing business unit optimization impact, operational impact, and client experience. Plan, manage, and monitor projects from concept through implementation for projects. Acts as primary project contact to establish key stakeholder requirements and project objectives. Work with business partners within the assigned business unit(s) to align technology and business process solutions within business strategies. Develop options and recommendations to drive critical decisions. Meet with internal customers of an assigned project to provide status updates and reports and gather project-related feedback. Follow project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools. Create and deliver presentations with a compelling message to business audiences, often at a director or higher level. Show less



Self employed

• Denmark
• Information Technology & Services
• 500 - 600 Employee

• Technical Portfolio and Management Consultant

  • Aug 2016 - May 2020

  Clients: Amano McGann (Engineering), Panasonic, Sysco, Veritext (legal e-discovery), VNSNY, and WEX Managed numerous contract engagements for various clients. Engaged to manage customer interactions during project activities. This effort includes facilitating requirements gathering, conducting status and deliverable review meetings, and executing project closures - as needed. Provide technical input and review to ensure that the customer requirements are understood and that the… Show more Clients: Amano McGann (Engineering), Panasonic, Sysco, Veritext (legal e-discovery), VNSNY, and WEX Managed numerous contract engagements for various clients. Engaged to manage customer interactions during project activities. This effort includes facilitating requirements gathering, conducting status and deliverable review meetings, and executing project closures - as needed. Provide technical input and review to ensure that the customer requirements are understood and that the correct professional services products and solutions are quoted Manage project participants, and resources, and deliver projects on schedule within the projected budget Manage customer expectations and project scope from the order through delivery, always ensuring the financial and technical viability/quality of each project Manage multiple concurrent projects with the correct amount of business and technical acumen Manage project activities including requirements gathering, planning, and execution. Identify, resolve, and communicate project issues to all key stakeholders in a timely manner Participate in Professional Services solution development efforts, solution documentation, and knowledge management As part of the continuous improvement process, drive improvements in delivery methodologies and processes based on after-action assessments Interfaced with stakeholders to communicate status and set expectations. Conducted presentations for various entities to facilitate understanding of project scope and deliverables. Identified, implemented, and managed various project delivery methodologies - i.e. Agile and Waterfall. Acted as primary liaison across business units. Developed and responded to Requests for Proposal that result in contract renewals. Gathered requirements and constraints and obtained stakeholder approval and acceptance of new contracts to ensure project charter and subsequent plans effectively meet stakeholder expectations. Show less Clients: Amano McGann (Engineering), Panasonic, Sysco, Veritext (legal e-discovery), VNSNY, and WEX Managed numerous contract engagements for various clients. Engaged to manage customer interactions during project activities. This effort includes facilitating requirements gathering, conducting status and deliverable review meetings, and executing project closures - as needed. Provide technical input and review to ensure that the customer requirements are understood and that the… Show more Clients: Amano McGann (Engineering), Panasonic, Sysco, Veritext (legal e-discovery), VNSNY, and WEX Managed numerous contract engagements for various clients. Engaged to manage customer interactions during project activities. This effort includes facilitating requirements gathering, conducting status and deliverable review meetings, and executing project closures - as needed. Provide technical input and review to ensure that the customer requirements are understood and that the correct professional services products and solutions are quoted Manage project participants, and resources, and deliver projects on schedule within the projected budget Manage customer expectations and project scope from the order through delivery, always ensuring the financial and technical viability/quality of each project Manage multiple concurrent projects with the correct amount of business and technical acumen Manage project activities including requirements gathering, planning, and execution. Identify, resolve, and communicate project issues to all key stakeholders in a timely manner Participate in Professional Services solution development efforts, solution documentation, and knowledge management As part of the continuous improvement process, drive improvements in delivery methodologies and processes based on after-action assessments Interfaced with stakeholders to communicate status and set expectations. Conducted presentations for various entities to facilitate understanding of project scope and deliverables. Identified, implemented, and managed various project delivery methodologies - i.e. Agile and Waterfall. Acted as primary liaison across business units. Developed and responded to Requests for Proposal that result in contract renewals. Gathered requirements and constraints and obtained stakeholder approval and acceptance of new contracts to ensure project charter and subsequent plans effectively meet stakeholder expectations. Show less



Alcatel-Lucent Enterprise

• France
• Telecommunications
• 700 & Above Employee

• OSS/BSS Service Assurance Consultant

  • Mar 2008 - Jul 2016

  Project Management - Solution Implementation and Integration A highly engaged member of a large Professional Services organization whose members are adept at consulting in numerous verticals. Applied Alcatel-Lucent and industry-specific methodologies to deliver a myriad of solutions. Project Manager for multiple new software implementations, and closely monitored new process implementation. Implemented changes where necessary and reported significant work performance improvements to… Show more Project Management - Solution Implementation and Integration A highly engaged member of a large Professional Services organization whose members are adept at consulting in numerous verticals. Applied Alcatel-Lucent and industry-specific methodologies to deliver a myriad of solutions. Project Manager for multiple new software implementations, and closely monitored new process implementation. Implemented changes where necessary and reported significant work performance improvements to Senior Management. Worked with developers to set up code and configuration repositories (GitHub). Worked with customers to ensure they understood solutions and identified opportunities for improvement. Responsible for all areas of SDLC (software development life cycle) from scope documents to development, through change control and project completion. Established relationships with sponsors, stakeholders, and project team members to foster working relationships beneficial to the project life cycle. Led stakeholder working sessions - included brainstorming and mind mapping - to obtain new ideas and outline alternative solutions. Developed and executed focus group-based trial runs for optional processes effectively gathering stakeholder expectations. Redefined operational procedures, thus increasing delivery efficiency and opportunities for new projects. Developed risk management plans that outline, estimate impact, and outline response to risks. Led the review of security policies to facilitate efforts to review and adapt policies in an effort to further mitigate risks. Developed Operational/Business Support Systems/Services (OSS/BSS) client procedures to increase effectiveness of Network Operations organizations and improve customer satisfaction. Managed software development team efforts from build through test and configuration. Administered and maintained client databases (Oracle, MS SQL, MySQL) in order to support new solution development. Show less Project Management - Solution Implementation and Integration A highly engaged member of a large Professional Services organization whose members are adept at consulting in numerous verticals. Applied Alcatel-Lucent and industry-specific methodologies to deliver a myriad of solutions. Project Manager for multiple new software implementations, and closely monitored new process implementation. Implemented changes where necessary and reported significant work performance improvements to… Show more Project Management - Solution Implementation and Integration A highly engaged member of a large Professional Services organization whose members are adept at consulting in numerous verticals. Applied Alcatel-Lucent and industry-specific methodologies to deliver a myriad of solutions. Project Manager for multiple new software implementations, and closely monitored new process implementation. Implemented changes where necessary and reported significant work performance improvements to Senior Management. Worked with developers to set up code and configuration repositories (GitHub). Worked with customers to ensure they understood solutions and identified opportunities for improvement. Responsible for all areas of SDLC (software development life cycle) from scope documents to development, through change control and project completion. Established relationships with sponsors, stakeholders, and project team members to foster working relationships beneficial to the project life cycle. Led stakeholder working sessions - included brainstorming and mind mapping - to obtain new ideas and outline alternative solutions. Developed and executed focus group-based trial runs for optional processes effectively gathering stakeholder expectations. Redefined operational procedures, thus increasing delivery efficiency and opportunities for new projects. Developed risk management plans that outline, estimate impact, and outline response to risks. Led the review of security policies to facilitate efforts to review and adapt policies in an effort to further mitigate risks. Developed Operational/Business Support Systems/Services (OSS/BSS) client procedures to increase effectiveness of Network Operations organizations and improve customer satisfaction. Managed software development team efforts from build through test and configuration. Administered and maintained client databases (Oracle, MS SQL, MySQL) in order to support new solution development. Show less



Softential, Inc.

• Herndon, Virginia

• Senior Project Manager

  • Nov 2004 - Mar 2008

  Program/Project Management Managed various project teams working for private and public sector companies. Participated in Pre-Sales, Proof of Concept, and deployment of products. Identified numerous opportunities to provide additional professional services to customers. Responsible for all areas of SDLC (software development life cycle) from scope documents to development, through change control and project completion. Managed multiple projects for IT Service Management and ongoing… Show more Program/Project Management Managed various project teams working for private and public sector companies. Participated in Pre-Sales, Proof of Concept, and deployment of products. Identified numerous opportunities to provide additional professional services to customers. Responsible for all areas of SDLC (software development life cycle) from scope documents to development, through change control and project completion. Managed multiple projects for IT Service Management and ongoing programs for private and public sector clients. Led the review, selection, implementation, and integration of COTS security tools to assist clients in their cybersecurity awareness, management, and issue resolution. Developed and implemented integrated software development and testing methodologies. Managed software releases and released performance monitoring efforts. Developed and implemented internal processes for change order management. Revived several large (>$100K) accounts while growing several others. Researched processes and procedures for use in building project charter for various Fortune 500 customers. Established and maintained relationships with stakeholders to ensure involvement in project lifecycle. Gathered stakeholder requirements, assumptions, and risks to assist in building the project management plan. Produce plans that outline and ranks risks, details responses to risks, and define actions taken when risks are encountered. Compiled and employed work performance reports. Gathered and assessed change requests to determine potential impact prior to Change Control Board submission. Show less Program/Project Management Managed various project teams working for private and public sector companies. Participated in Pre-Sales, Proof of Concept, and deployment of products. Identified numerous opportunities to provide additional professional services to customers. Responsible for all areas of SDLC (software development life cycle) from scope documents to development, through change control and project completion. Managed multiple projects for IT Service Management and ongoing… Show more Program/Project Management Managed various project teams working for private and public sector companies. Participated in Pre-Sales, Proof of Concept, and deployment of products. Identified numerous opportunities to provide additional professional services to customers. Responsible for all areas of SDLC (software development life cycle) from scope documents to development, through change control and project completion. Managed multiple projects for IT Service Management and ongoing programs for private and public sector clients. Led the review, selection, implementation, and integration of COTS security tools to assist clients in their cybersecurity awareness, management, and issue resolution. Developed and implemented integrated software development and testing methodologies. Managed software releases and released performance monitoring efforts. Developed and implemented internal processes for change order management. Revived several large (>$100K) accounts while growing several others. Researched processes and procedures for use in building project charter for various Fortune 500 customers. Established and maintained relationships with stakeholders to ensure involvement in project lifecycle. Gathered stakeholder requirements, assumptions, and risks to assist in building the project management plan. Produce plans that outline and ranks risks, details responses to risks, and define actions taken when risks are encountered. Compiled and employed work performance reports. Gathered and assessed change requests to determine potential impact prior to Change Control Board submission. Show less



NuVox

• Telecommunications
• 300 - 400 Employee

• Senior Manager, Network Operations Center

  • 2002 - 2004

  Operations Management Managed a team of over 75 employees providing several levels of Operational Support. Managed NOC design and build-out including hiring of 30+ employees. Managed Sales teams, handled escalations, and managed maintenance activities. Drove growth by focusing on customer service, employee training, and teamwork. Created and maintained employee staffing, personnel development plans, operations product focus, and organizational budgets. Designed and developed… Show more Operations Management Managed a team of over 75 employees providing several levels of Operational Support. Managed NOC design and build-out including hiring of 30+ employees. Managed Sales teams, handled escalations, and managed maintenance activities. Drove growth by focusing on customer service, employee training, and teamwork. Created and maintained employee staffing, personnel development plans, operations product focus, and organizational budgets. Designed and developed processes and procedures for Network Operations and Service Delivery organizations. Directed proactive resolution analysis which resulted in a 99.999% uptime. Improved customer support and network trouble resolution processes by promoting and implementing resource sharing, heightening awareness of network events and facilitating interdepartmental tasks. Provided technical and strategic expertise in network and systems support aspects of customer service and network management to multiple integration teams. Key contributor to technical strategy and technology roadmap planning as a representative of Service Delivery and Network Operations teams. Provided requirements, scope, and direction to System Administrators developing network monitoring applications and tools. Directed SDLC for architecture design and implementation, testing and maintenance. Researched, developed, and participated in the analysis and resolution of network events. Led the development of disaster recovery processes and procedures. Show less Operations Management Managed a team of over 75 employees providing several levels of Operational Support. Managed NOC design and build-out including hiring of 30+ employees. Managed Sales teams, handled escalations, and managed maintenance activities. Drove growth by focusing on customer service, employee training, and teamwork. Created and maintained employee staffing, personnel development plans, operations product focus, and organizational budgets. Designed and developed… Show more Operations Management Managed a team of over 75 employees providing several levels of Operational Support. Managed NOC design and build-out including hiring of 30+ employees. Managed Sales teams, handled escalations, and managed maintenance activities. Drove growth by focusing on customer service, employee training, and teamwork. Created and maintained employee staffing, personnel development plans, operations product focus, and organizational budgets. Designed and developed processes and procedures for Network Operations and Service Delivery organizations. Directed proactive resolution analysis which resulted in a 99.999% uptime. Improved customer support and network trouble resolution processes by promoting and implementing resource sharing, heightening awareness of network events and facilitating interdepartmental tasks. Provided technical and strategic expertise in network and systems support aspects of customer service and network management to multiple integration teams. Key contributor to technical strategy and technology roadmap planning as a representative of Service Delivery and Network Operations teams. Provided requirements, scope, and direction to System Administrators developing network monitoring applications and tools. Directed SDLC for architecture design and implementation, testing and maintenance. Researched, developed, and participated in the analysis and resolution of network events. Led the development of disaster recovery processes and procedures. Show less