Mortgage Broker

• Jul 2021 - Present

Senior Executive Assistant

• Feb 2018 - Jul 2021

Provided broker support for a broker recognised as one of Mortgage Professionals of Australia's Top 100 Brokers in 2018, 2019 & 2020.

Personal Assistant

• May 2017 - Feb 2018

Provided broker support

Claims Consultant

• Jul 2016 - Apr 2017

At IAG, my role comprises of many tasks and responsibilities - mainly being there for RACV, NRMA and SGIC customers at their time of need.Generally my day to day activities include providing guidance on making a claim and the processes involved, lodging those claims and collecting accurate information and relevant documents.With all claims, additional steps may be required such as contacting trades people from a network of approved professionals and arranging repairs and/or tows for a policyholder, liaising with third parties to gather version of events and making liability decisions as well as handling complaints associated with any claims.With any existing claims lodged by customers, I am also required to analyse those claims, investigating any fraudulent activity, monitoring progress and identifying reasons as to the delays of claims.Whilst providing excellent customer service, my role must also be performed in adherence with legal requirements, industry regulations and customer quality standards set by IAG.

Customer Experience and Sales Agent

• Jan 2016 - May 2016

My role at TSA Telco involved extensive outbound calls to existing and non-existing Telstra customers in an effort to establish a relationship by building rapport and ensuring each client receives a great customer experience.The reason behind the calls were to identify needs in customers and providing personalised solutions based on their lifestyle and current uses.The role itself comprised of extensive data entry and order processing, resolving disputes, managing customer profiles and exceeding daily targets by up-selling and cross-selling.