Project and Portfolio Manager

• Oct 2023 - Present

International Recruiter & Project Manager

• Sep 2023 - Oct 2023

PM & Business Analyst @ FIFA Legal Systems

• Apr 2023 - Sep 2023

Communication & Marketing and Solutions Portfolio

• Mar 2022 - May 2023

Project Manager Program Management Office

• Mar 2022 - May 2023

IT Global Solution Expert / NaF SME

• Sep 2021 - May 2023

Actress/Writer/Copywriter/ScreenWriter/Singer/HomeStudioOwner/

• Jun 2008 - Aug 2022

Composição, escrita, edição, masterização áudio, etc. Composição, escrita, edição, masterização áudio, etc.

Global Delivery Launch Specialist

• Jan 2021 - Sep 2021

Proactively support multiple launch projects with multiple crossfunctional teams, monitor and report onexecution of Delivery tasks and activities throughout the Technical & Financial Excellence (TFE) Offering Development Process phases including acting as the escalation point of contact for Delivery Enablement; Facilitate Project Management Meetings; Assign tasks & responsibilities to the specialists; Work with the applicable Strategic Delivery Coalition to identify Delivery Readiness criteria and ensure Service Offering launch outcomes align with the criteria; Create Delivery workflows and supporting documentation to enable successful service delivery of Service Offerings being launched by Xerox; Design and manage user acceptance testing process to verify that requirements and business objectives are successfullymet; Write test plans, engage with business users to determine if the delivered functionality satisfies the requirements, and work with development to resolve identified issues.; Create Delivery Enablement launch plans; Define resource requirements (people, process, systems, skills, etc.) for supporting the solution once launched / sold to a client; Operations and Process Documentation Creation; Create new, or repurpose / meld existing processes into a cohesive Operations Manual for the Service Offering with input from technical Subject Matter Experts; Ensure Delivery risks within each project are pro-actively identified and mitigation strategies developed and documented; Review business requirements; Develop user acceptance test plans by analyzing business requirements and engaging with project team members and subject matter experts as necessary; Design user acceptance testing process with business users, identifying the testing team and setting up a testing schedule; Test functionality in simulated “real-world” scenarios; Collaborate with external and internal development teams to assure that issues uncovered during testing are tracked and corrected. Show less

3rd Line Tech Support Engineer

• Mar 2020 - Jan 2021

Provide Implementation and support role during the testing, rollout, and BAU (business as usual) of the technical solutions within the guidelines of the contracted service.Provide Technical architectural support for design and technical delivery services for contract life, from proof of concept to live deployment/service delivery acceptance for all software or hardware solution components, including current and future innovations for service improvements.Provide a technical workstream escalation point for any customer or Xerox related service level impacting incident or problem, by managing the escalation to a successful conclusion.Engage and assist other workstreams, as required.Assist in the design and implement the infrastructure, enablers, and tools to produce the Management Information and Billing reports; Build accounting solutions; Support transition of the fleet to new devices; Investigate, test and document workarounds/fixes. Show less

Home-based IT Support Technician

• Dec 2018 - Mar 2020

Providing Tech support to the RTI client from December 2018 till December 2019 Providing MS O365 Tech support and Billing Support to AT&T from December 2019 - March 2020 Providing Tech support to the RTI client from December 2018 till December 2019 Providing MS O365 Tech support and Billing Support to AT&T from December 2019 - March 2020

At Home Technical Advisor

• May 2018 - Dec 2018

Providing support for a well renowned multinational tech company , supporting Apple products, services, and accessories, including both software and hardware to customers based in United Kingdom, Ireland and Scotland. Ensuring Very High Level of Customer Satisfaction Account security technical Advisor. Mentoring new hires. Providing support for a well renowned multinational tech company , supporting Apple products, services, and accessories, including both software and hardware to customers based in United Kingdom, Ireland and Scotland. Ensuring Very High Level of Customer Satisfaction Account security technical Advisor. Mentoring new hires.

Service Desk Technician

• Oct 2015 - Apr 2018

Técnica de Informática/HelpDesk- Prestação de apoio técnico, oferecendo respostas de forma personalizada às dúvidas dos utilizadores e aos problemas de utilização e configuração dos recursos informáticos tarefas no âmbito de apoio a todas as lojas nacionais da empresa ,e em especial às novas lojas da cadeia na Côlombia; Atendimento telefónico a utilizadores; Registo de problemas técnicos; Classificação de problemas/ incidentes; Encaminhamento de incidentes para as áreas de competência; Resolução de problemas de helpdesk; Acompanhamento da resolução de problemas; Elaboração de procedimentos de trabalho (Knowledge Updates); Report/Gestão de avarias; Assistência Técnica Remota; Facturação; Cumprimento dos SLA’s e dos objetivos do GDC. Show less

Legal Secretary

• Nov 2014 - May 2015

Recepcionista/Secretária/Assessora Pessoal - Deslocações ao Tribunal e repartições públicas para entrega e recepção de documentos; arquivos; lançamentos; classificação; todas as tarefas inerentes à função. Recepcionista/Secretária/Assessora Pessoal - Deslocações ao Tribunal e repartições públicas para entrega e recepção de documentos; arquivos; lançamentos; classificação; todas as tarefas inerentes à função.

BackOffice Internship

• Sep 2014 - Nov 2014

Atendimento ao público; Venda de produtos/serviços Meo; Alteração e aconselhamento de tarifários ; Tratamento administrativo de processos da loja ; Registo das reclamações; Informações e configurações de serviços MEO/TMN; Apoio na gestão das encomendas. Atendimento ao público; Venda de produtos/serviços Meo; Alteração e aconselhamento de tarifários ; Tratamento administrativo de processos da loja ; Registo das reclamações; Informações e configurações de serviços MEO/TMN; Apoio na gestão das encomendas.

Técnica de apoio psicossocial

• Jan 2013 - Jul 2013

Técnica de Apoio Psicossocial (Auxiliar de Ação Educativa – Vigilância e acompanhamento das crianças; Apoio à Educadora de Infância nas atividades lúdicas e/ou pedagógicas; Auxilio na higiene pessoal das crianças; Auxilio às crianças nos períodos das refeições) Técnica de Apoio Psicossocial (Auxiliar de Ação Educativa – Vigilância e acompanhamento das crianças; Apoio à Educadora de Infância nas atividades lúdicas e/ou pedagógicas; Auxilio na higiene pessoal das crianças; Auxilio às crianças nos períodos das refeições)