Quality Manager

• Dec 2021 - Present

Quality Specialist

• Nov 2020 - Present

• Completes daily product release log.• Verifies and maintains production records at 2 different facilities.• Performs product testing at 2 facilities. • Prepares product samples for external lab testing.• Performs internal audits at 4 different locations.• Assists with SQF, Organic, Non-GMO, State, AGA, Kosher, and Halal audits.• Recommends changes or improvements to food safety procedures, internal audit programs, and sanitization programs.• Works with others to troubleshoot quality issues and process issues. • Enforces quality standards through GMPs, SOPs, SSOPs, and the company’s food safety plan. • Serves as the SQF practitioner. • PCQI and HACCP certified.

Licensed Sales Agent/Customer Service

• Mar 2020 - Nov 2020

• Consistently developed relationships with customers to improve customer satisfaction. • Customized insurance programs to suit individual customers and ensure proper protection.• Managed billing transactions and accounts for hundreds of customers.• Exhibited exceptional communication skills by making an average of 50+ phone calls a day. • Consistently developed relationships with customers to improve customer satisfaction. • Customized insurance programs to suit individual customers and ensure proper protection.• Managed billing transactions and accounts for hundreds of customers.• Exhibited exceptional communication skills by making an average of 50+ phone calls a day.

Chiropractic Assistant

• May 2019 - Mar 2020

• Demonstrates excellent communication skills in person and on the phone • Manages all aspects of patient insurance and financials • Provides support for patients • Utilizes Excel, Word, and Data Entry• Supervises various operations throughout the office • Demonstrates excellent communication skills in person and on the phone • Manages all aspects of patient insurance and financials • Provides support for patients • Utilizes Excel, Word, and Data Entry• Supervises various operations throughout the office

University Ambassador

• Aug 2016 - Apr 2019

• Lead university and equestrian tours to visiting families and students• Represented the university to prospective students and families• Engaged and encouraged prospective students regarding the university during call nights

Marketing Intern

• May 2018 - Aug 2018

• Exhibited strong attention to detail• Defined target audience and connections• Utilized software programs like Flight, Word, Flickr and Excel• Transcribed interviews from audio to print.• Authored feature story articles

Intern

• Jun 2018 - Nov 2018

• Updated social media growth on a weekly basis • Created marketing materials for clients • Captured content for several social media accounts on Facebook and Instagram• Authored feature story published on Horse Nation• Created flyers, postcards, brochures, and business cards• Experience with alt text and creating custom content requests • Updated social media growth on a weekly basis • Created marketing materials for clients • Captured content for several social media accounts on Facebook and Instagram• Authored feature story published on Horse Nation• Created flyers, postcards, brochures, and business cards• Experience with alt text and creating custom content requests

Intern

• May 2017 - Jul 2017

• Constructed detailed charts specifying what order each horse was working throughout the day • Helped assist with the daily chart of lessons and working horses • Helped make a list as to which horses/riders where going to which horse show in the upcoming weeks• Assisted with organizing which materials go in which trailer going to the show• Assisted with organizing medications and administering them• Assisted with making a chart as to which horse goes in which trailer going to the show

Horse Handler

• Dec 2015 - Mar 2017

• Exhibited proper safety protocols between horse and rider• Communicated effectively with all participants • Ensured everything ran smoothly • Exhibited proper safety protocols between horse and rider• Communicated effectively with all participants • Ensured everything ran smoothly