Experience

Alarme Sentinelle / Sentinel Alarm

• Canada
• Security and Investigations
• 1 - 100 Employee

• Installation Coordinator

  • Apr 2023 - Present



Petawise Technologies

• Canada
• Wholesale
• 1 - 100 Employee

• Senior Sales Technician

  • Jan 2022 - Mar 2023



Hikvision Canada

• Saint-Laurent

• Technical Support Analyst

  • Dec 2017 - Jan 2022



Aptos Retail

• United States
• Software Development
• 500 - 600 Employee

• Technical Support Analyst

  • Feb 2016 - Dec 2017

  - Solve technical issues for customers by troubleshooting and investigating problems, prioritizing and escalating issue reports, managing and optimizing issue workflow, and proactively identifying support needs. - Provide level 2 technical support for the various Aptos Retail solutions including coaching, defect management, and testing. - Report detailed information within the client care call tracking system. - Collaborate with global team members, as well as with Product Management, Product Development, SaaS, and other cross-functional peers on specific user-impacting issues and bugs. - Install, upgrade, configure, document, and test Aptos Retail applications. - Maintain client satisfaction by ensuring that response, updates and call resolution times occurs within the defined service level guidelines and team goals. - Consistently meet or exceed team and individual objectives related to client satisfaction, quality, and productivity. Show less



APAC Customer Services

• Montreal

• Geek Squad Customer Service Representative

  • Sep 2014 - Mar 2015

  - Offering and booking Geek Squad services for computer and home-theater related issues according to client’s needs. - Troubleshooting customer's issues and prescribing the right course of action. - Providing after-sales support for TVs and appliances. - Directing customers to the right departments according to their queries. - Offering and booking Geek Squad services for computer and home-theater related issues according to client’s needs. - Troubleshooting customer's issues and prescribing the right course of action. - Providing after-sales support for TVs and appliances. - Directing customers to the right departments according to their queries.



Netship

• Truck Transportation
• 1 - 100 Employee

• Computer Programmer

  • Mar 2013 - Jul 2013

  - Successfully recreated the entire company website in ASP.net MVC - Added multilingual capabilities to the site, allowing for higher and more diverse traffic volumes - Implemented Kendo UI controls on company website - Continuously performed website maintenance, fixing bugs and updating information - Successfully recreated the entire company website in ASP.net MVC - Added multilingual capabilities to the site, allowing for higher and more diverse traffic volumes - Implemented Kendo UI controls on company website - Continuously performed website maintenance, fixing bugs and updating information



Public Services and Procurement Canada | Services publics et Approvisionnement Canada

• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Jul 2009 - Sep 2009

  Member of the Alternate Forms of Delivery Team - Gained a thorough understanding of the complete delivery service model, whereby the PWGSC partners with the private sector to deliver real property services while retaining full accountability for standards and performance. - Wrote a complete step-by-step strategic manual on how to transition a crown-owned and managed department/property into the hands of a private corporation. Member of the Alternate Forms of Delivery Team - Gained a thorough understanding of the complete delivery service model, whereby the PWGSC partners with the private sector to deliver real property services while retaining full accountability for standards and performance. - Wrote a complete step-by-step strategic manual on how to transition a crown-owned and managed department/property into the hands of a private corporation.