Network Professional

• May 2021 - Present

Network Analyst

• May 2018 - May 2021

The Network Analyst’s role is to support the stable operation of all End to End’s clients andinternal computer network. This includes installing, configuring, maintaining, and optimizing allnetwork hardware, software, and communication links while ensuring minimal networkdowntime.● Incident Management – responsible for technical troubleshooting. In the event ofconfiguration changes required, escalate to Network Professional / Senior NetworkProfessional to invoke internal Change Management Process.● Respond to incoming calls, SNMP alarms and e-mails regarding client network issues,client change requests, etc.● Open trouble tickets on all incidents● Install, configure, test, maintain, monitor, and troubleshoot networked peripheraldevices and networking hardware and software products.● Maintain security solutions, including firewall, VPN and intrusion detection-preventionsystems.● Maintain all network hardware and equipment, including routers, switches, hubs, etc.● Work with vendors and carriers during problem analysis/resolution as required.● Monitor and test network performance and provide network performance statistics andreports.● Perform on-site analysis, diagnosis, and resolution of complex network problems for avariety of clients, and recommend and implement corrective hardware and softwaresolutions, including off-site repair.● Recommend, schedule, and perform network improvements, upgrades, and repairs.● Support development and implementation of networking projects and new technologyinstallations.● Practice network asset management, including maintenance of network componentinventory.● Prepare, maintain, and adhere to procedures for logging, reporting, and statisticallymonitoring network data. Show less

Computer Service Technician

• Feb 2015 - Jun 2018

My main job is to assist customers with solving a multitude of technology problems. ● Diagnose and repair hardware/software malfunctions, maintain computer systems and perform data recovery ● Extensively document the diagnosis and solutions ● Complete return merchandise authorization on defective electronics ● Perform onsite network setups and installations ● Administer customer service and IT support calls My main job is to assist customers with solving a multitude of technology problems. ● Diagnose and repair hardware/software malfunctions, maintain computer systems and perform data recovery ● Extensively document the diagnosis and solutions ● Complete return merchandise authorization on defective electronics ● Perform onsite network setups and installations ● Administer customer service and IT support calls

Network Deployment Subcontrator/ Technical Support Advisor

• Jan 2014 - Jan 2015

Help business' maximize their earning potential through fully implementing a stable and functional network. ● Cable the physical infrastructure required for a network ● Configure access points and other network devices ● Install patch panels, security cameras and rackmount networking equipment ● Perform network management via remote desktop ● Assist in creation of the network design documentation Help business' maximize their earning potential through fully implementing a stable and functional network. ● Cable the physical infrastructure required for a network ● Configure access points and other network devices ● Install patch panels, security cameras and rackmount networking equipment ● Perform network management via remote desktop ● Assist in creation of the network design documentation

Senior Computer Technician (Senior Counter Intelligence Agent)

• Nov 2011 - Jan 2015

The backbone of Best Buys customer facing technology repair, configuration, and support department. ● Manage key performance indicator(KPI) standards for in-store and in-home technicians ● Perform break-fix repairs on laptops, desktops, tablets and servers ● Travel onsite to complete TV, Computer, Networking and Home Automation installations ● Serve as the first point of contact for end users seeking technical assistance and take technical support calls ● Strong research and problem-solving capabilities Show less

Computer Sales Associate

• Nov 2009 - Nov 2011

Ensure customers are well informed and fully equipped with the knowledge to select the perfect solution for their specific needs. ● Coordinate the team to meet the goals set out by the sales manager ● Stay focused during busy times to manage multiple priorities ● Sell a variety of products to customers so their technology needs are met ● Provide customer service and support for technical sales questions Ensure customers are well informed and fully equipped with the knowledge to select the perfect solution for their specific needs. ● Coordinate the team to meet the goals set out by the sales manager ● Stay focused during busy times to manage multiple priorities ● Sell a variety of products to customers so their technology needs are met ● Provide customer service and support for technical sales questions

Lumber & Building Materials Associate

• Jul 2008 - Oct 2009

● Assist customers in purchasing decisions ● Operate the saw, ensure proper safety regulations are met and maintained ● Help customers with carry-outs and load trucks ● Drive forklift to load and unload lumber ● Assist customers in purchasing decisions ● Operate the saw, ensure proper safety regulations are met and maintained ● Help customers with carry-outs and load trucks ● Drive forklift to load and unload lumber