Enterprise Network Services Engineer

• Dec 2022 - Present

Network Engineer / Onsite Lead

• Sep 2019 - Dec 2022

Program Manager

• Apr 2019 - Sep 2019

Network Engineer / Technical Lead/PM

• Jan 2015 - Apr 2019

Provide on-call remote support in a Network Operations Security Center to configure, troubleshoot, and maintain routers, switches, network appliances, load balancers, concentrators, and other communication devices servicing more than 105,000 Guard members and civilians in more than 90 flying wings and 200 geographically separated units throughout the United States, the District of Columbia, Puerto Rico, Guam and the Virgin Islands. Senior F5 Network Engineer, 6/2017-Current One year… Show more Provide on-call remote support in a Network Operations Security Center to configure, troubleshoot, and maintain routers, switches, network appliances, load balancers, concentrators, and other communication devices servicing more than 105,000 Guard members and civilians in more than 90 flying wings and 200 geographically separated units throughout the United States, the District of Columbia, Puerto Rico, Guam and the Virgin Islands. Senior F5 Network Engineer, 6/2017-Current One year prior experience of deploying, maintaining, securing, troubleshooting, upgrading, and completing F5 projects. Junior Technical Lead, 3/2015-Current Diligently assist the Technical Lead in managing personnel issues and work schedules, project management, create and update documentation, and perform data analysis for Program Management Review meetings. Senior Network Engineer, 1/2015-5/2017 Technical Lead, 1/2016-6/2016 Manage over 25 person multi-functional team during management transition. Accomplishments include raising employee morale and customer satisfaction; project management; realignment of resources per customer needs; interview, hire, and mentor personnel; solve and realign technical certifications to comply with PWS and customer needs; utilize internal company resources to meet project requirements and milestones; and host Project Management Reviews. Show less Provide on-call remote support in a Network Operations Security Center to configure, troubleshoot, and maintain routers, switches, network appliances, load balancers, concentrators, and other communication devices servicing more than 105,000 Guard members and civilians in more than 90 flying wings and 200 geographically separated units throughout the United States, the District of Columbia, Puerto Rico, Guam and the Virgin Islands. Senior F5 Network Engineer, 6/2017-Current One year… Show more Provide on-call remote support in a Network Operations Security Center to configure, troubleshoot, and maintain routers, switches, network appliances, load balancers, concentrators, and other communication devices servicing more than 105,000 Guard members and civilians in more than 90 flying wings and 200 geographically separated units throughout the United States, the District of Columbia, Puerto Rico, Guam and the Virgin Islands. Senior F5 Network Engineer, 6/2017-Current One year prior experience of deploying, maintaining, securing, troubleshooting, upgrading, and completing F5 projects. Junior Technical Lead, 3/2015-Current Diligently assist the Technical Lead in managing personnel issues and work schedules, project management, create and update documentation, and perform data analysis for Program Management Review meetings. Senior Network Engineer, 1/2015-5/2017 Technical Lead, 1/2016-6/2016 Manage over 25 person multi-functional team during management transition. Accomplishments include raising employee morale and customer satisfaction; project management; realignment of resources per customer needs; interview, hire, and mentor personnel; solve and realign technical certifications to comply with PWS and customer needs; utilize internal company resources to meet project requirements and milestones; and host Project Management Reviews. Show less

IT Systems Manager

• Feb 2010 - Dec 2014

Plan and implement information technology strategies directly serving more than 390 personnel comprised of 47 offices and supporting a base population with more than 12,000 people. Serve as project manager to implement new and update existing systems. Expertly troubleshoot server and client systems in LAN/WAN/WLAN environments. Support the highest levels of system security by following best practices and adhering to Air Force instructions and other regulatory guidelines.… Show more Plan and implement information technology strategies directly serving more than 390 personnel comprised of 47 offices and supporting a base population with more than 12,000 people. Serve as project manager to implement new and update existing systems. Expertly troubleshoot server and client systems in LAN/WAN/WLAN environments. Support the highest levels of system security by following best practices and adhering to Air Force instructions and other regulatory guidelines. Accomplishments: ► Enforce PCI DSS Compliance for point of sale systems to safeguard security of customer credit card data and prevent identity theft. ► Manage a 900+ item inventory valued at more than $546,000. ► Administrate a commercial class network and a business class network while minimizing downtime and maximizing security. ► Locate and remove a rogue DHCP server to increase efficiency and protect security. ► Proactively solve an Office compatibility issue by identifying a way to convert .xls to .xlsx files. ► Instrumental in the Base accomplishing excellent rating in the Consolidated Unit Inspection with no findings. ► Serve as Information Assurance Officer protecting computer and network security, emissions security, and information security, and providing telecommunications monitoring and assessment.

Technical Information Specialist

• Nov 2004 - Feb 2010

Managed the integrated library system (ILS) and the library computer lab comprising 30 computers on two networks while also maintaining the library website and all technical equipment. Collaborated with the supervisory librarian to prepare strategic plans for library technology and coordinate these plans with the relevant agencies. Constantly tracked and analyzed user requirements and usage data to maximize the effectiveness of the library systems. Taught courses on computer use and software… Show more Managed the integrated library system (ILS) and the library computer lab comprising 30 computers on two networks while also maintaining the library website and all technical equipment. Collaborated with the supervisory librarian to prepare strategic plans for library technology and coordinate these plans with the relevant agencies. Constantly tracked and analyzed user requirements and usage data to maximize the effectiveness of the library systems. Taught courses on computer use and software applications to library patrons. Accomplishments: ► Saved more than $65,000 by acquiring Online Public Access Catalog (OPAC) usage statistics free of charge. ► Maximized efficiency by implementing a web-based project management solution and web-based trouble ticket solution. ► Developed a customized Access database program to manage inter-library loans. ► Created a web-based Pilferage Items List database and a custom inventory database to record pilferable items. ► Assisted in troubleshooting an integrated library system issue for an overseas library. ► Redesigned the website using PHP, MySQL, and authentication to maximize security and accessibility. ► Selected to serve as acting director of base library during transition of directors in 2009

Customer Support Technician

• Aug 2000 - Oct 2004

Provided exceptional customer service while troubleshooting hardware and software issues, internet connectivity, and other technical problems. Monitored other technicians for Quality Assurance, supporting successful project completion. Documented customer calls in Vantive 7, maintaining detailed and accurate records. Accomplishments: ► Assisted more than 100 technicians to address technical concerns on client computer systems. ► Consistently exceeded customer service standards to… Show more Provided exceptional customer service while troubleshooting hardware and software issues, internet connectivity, and other technical problems. Monitored other technicians for Quality Assurance, supporting successful project completion. Documented customer calls in Vantive 7, maintaining detailed and accurate records. Accomplishments: ► Assisted more than 100 technicians to address technical concerns on client computer systems. ► Consistently exceeded customer service standards to maintain the positive reputation of the company. Show less Provided exceptional customer service while troubleshooting hardware and software issues, internet connectivity, and other technical problems. Monitored other technicians for Quality Assurance, supporting successful project completion. Documented customer calls in Vantive 7, maintaining detailed and accurate records. Accomplishments: ► Assisted more than 100 technicians to address technical concerns on client computer systems. ► Consistently exceeded customer service standards to… Show more Provided exceptional customer service while troubleshooting hardware and software issues, internet connectivity, and other technical problems. Monitored other technicians for Quality Assurance, supporting successful project completion. Documented customer calls in Vantive 7, maintaining detailed and accurate records. Accomplishments: ► Assisted more than 100 technicians to address technical concerns on client computer systems. ► Consistently exceeded customer service standards to maintain the positive reputation of the company. Show less