Experience

Pierce Group Benefits

• United States
• Insurance
• 1 - 100 Employee

• Regional Client Services Manager

  • Dec 2021 - Present

  At Pierce Group Benefits, I serve as a Regional Client Services Manager, responsible for providing support to all aspects of the Account Executive role and Client Service Team. I am seasoned in training new Account Executives, identifying opportunities for further development of the team, and managing escalated client service needs. My contributions to the Leadership Team and internal stakeholders have led to the development of internal processes and procedures that have significantly improved… Show more At Pierce Group Benefits, I serve as a Regional Client Services Manager, responsible for providing support to all aspects of the Account Executive role and Client Service Team. I am seasoned in training new Account Executives, identifying opportunities for further development of the team, and managing escalated client service needs. My contributions to the Leadership Team and internal stakeholders have led to the development of internal processes and procedures that have significantly improved customer service experience and supported sales efforts. I am a highly organized and efficient professional with vast knowledge of insurance products and terminology regarding employee benefits. I hold a Life and Health Insurance License, demonstrating my commitment to continuously developing my skills. As someone who values building and maintaining strong client relationships, I am committed to promoting quality improvement initiatives, standardizing processes and procedures, and driving efficiencies. I am responsible for completing special projects as assigned and following company procedures concerning all essential duties and responsibilities. Show less At Pierce Group Benefits, I serve as a Regional Client Services Manager, responsible for providing support to all aspects of the Account Executive role and Client Service Team. I am seasoned in training new Account Executives, identifying opportunities for further development of the team, and managing escalated client service needs. My contributions to the Leadership Team and internal stakeholders have led to the development of internal processes and procedures that have significantly improved… Show more At Pierce Group Benefits, I serve as a Regional Client Services Manager, responsible for providing support to all aspects of the Account Executive role and Client Service Team. I am seasoned in training new Account Executives, identifying opportunities for further development of the team, and managing escalated client service needs. My contributions to the Leadership Team and internal stakeholders have led to the development of internal processes and procedures that have significantly improved customer service experience and supported sales efforts. I am a highly organized and efficient professional with vast knowledge of insurance products and terminology regarding employee benefits. I hold a Life and Health Insurance License, demonstrating my commitment to continuously developing my skills. As someone who values building and maintaining strong client relationships, I am committed to promoting quality improvement initiatives, standardizing processes and procedures, and driving efficiencies. I am responsible for completing special projects as assigned and following company procedures concerning all essential duties and responsibilities. Show less