Independent Board Director

• Mar 2022 - Present

Professor of Practice - Diversity, Equity & Inclusion

• Oct 2021 - Present

Prepare students with the tools and techniques for DEI in the workplace. Develop and teach a required course designed to enhance MBA students’ understanding of how to leverage DEI in the business setting. Curriculum includes topics essential to navigating business in a diverse world: defining terms, the business case for DEI, the impact of inequality at work and implementing DEI strategies around the globe. Partner with the Dean’s office to create a DEI in the Workplace Academy which will serve as a research and funding source for PhD students to study diversity in the workplace. Show less

Vice President – Operations & Client Engagement

• May 2020 - Present

Ensure operational efficiency and lead client development activities. Facilitate strategic planning initiatives that result in action based three-year strategic plans. Formulate artificial intelligence strategies that address client challenges and stimulate business growth. Drive diversity, equity, and inclusion strategies to address client needs. Engage in new business pipeline development. Ensure operational efficiency and lead client development activities. Facilitate strategic planning initiatives that result in action based three-year strategic plans. Formulate artificial intelligence strategies that address client challenges and stimulate business growth. Drive diversity, equity, and inclusion strategies to address client needs. Engage in new business pipeline development.

General Manager, Asset Management Services

• Sep 2019 - Apr 2020

Delivered operational excellence, setting, and executing strategy, and achieving financial results. Managed sales and operations of $120M global product line of equipment and instrument assets covering the performance life cycle of service and spare parts for scientists in the biotech industry. Defined a category management strategy with OEMs, third party providers, and internal providers to reduce client spend by 10% and fragmentation of 2,338 providers by 20%. Developed and executed new holistic training and development program for customer facing staff to enhance customer service and employee engagement by 10-12%. Managed team of 120 direct associates, 400 indirect associates. Reported to Vice President, Operations. Show less

Chief Operating Officer/EVP Strategic Initiatives & Operations

• Jun 2017 - Sep 2019

Drove operational performance via enhanced innovation and continuous improvement. Partnered with the CEO and the Executive Leadership Team to drive day-to-day, quarter-to-quarter strategy execution, operations, and resource allocation. Enhanced execution of strategic actions by 30%. Developed and executed internal culture strategy enhancing employee engagement 16%. Oversaw fundraising, membership, marketing/social media, customer service, facility management, human resources, CRM, the Office of Finance and Accounting, and board engagement. Reported to CEO. Show less

Account Director, West Region

• Aug 2015 - Jun 2017

Appointed to perform an operational turnaround and challenged to renew a key account that did not have a leader for one year. Hold full P&L responsibility for a $120M business, leading a team of 50 direct employees and 250 indirect employees. Responsible for daily operations of six lines of business including project management, occupancy planning, lease administration, sustainability, real estate transactions, and facility management advisory services across a portfolio of 728 sites . Provide oversight for finance, accounting, strategy, human resources, and procurement. • Delivered a service enhancement plan that led to extending an existing contract for an additional term. • Enhanced employee engagement by 30%, increased vendor management process efficiency by 20%, enhanced finance and accounting compliance by 22%, and reduced procurement costs by 6%. Reported to Vice President/General Manager - West Region. Show less

Vice President - Operations

• Nov 2014 - Aug 2015

Providing strategic consulting services in the areas of Operations, Sales Growth, and Profit & Loss Management. Providing strategic consulting services in the areas of Operations, Sales Growth, and Profit & Loss Management.

Global Director - Program Management Office

• Jan 2014 - Oct 2014

Challenged to dramatically improve program completion rates and institute better reporting mechanisms and processes to track project status worldwide. Led a multinational team in executing initiatives and projects with the PMO portfolio of this $5B unit. Closely collaborate with top executives in framing programs fully aligned with strategic priorities. Developed and established best practices and standards, while facilitating Lean Six Sigma methodologies, C-level briefings and governance issues. Show less

General Manager - Healthcare Operations

• Jan 2013 - Dec 2013

Implemented strategies to eliminate a negative $22M cash position by improving billing processes and operations. Reduced costs in accounting/finance by 30%; vendor costs by 10%; and increased operating efficiencies by 22%.Reported to Vice President US Operations.

Global Account Leader - Global Operations & Americas

• Oct 2010 - Dec 2012

Promoted to operationally align operationally align this $800M global market segment.P&L management of 27 key accounts to ensure best practices, cost reductions, customer excellence and operating standards to drive market growth in 40 countries. Managed 200 employees and 1,000 indirect associates.• Reported to Vice President - Financial Services, Europe/Middle East/Africa.

Transition Director, Europe/Middle East/Africa

• Aug 2009 - Sep 2010

Tasked with launching a new account with a leading South African bank, representing $100M in annual revenue, with a team of 225 professionals supporting a portfolio of 2,500 locations. Coordinated operations, call center, IT, finance, HR and technical areas.• Met a $1M target in initial planned savings over client self-performance after recalibrating sourcing methods and standardizing operating practices.• Implemented a successful “go live” program with limited service disruption and 92% customer satisfaction score.• Reported to Vice President, Operations - Financial Services - Europe/Middle East/Africa. Show less

Customer Business Director, North America

• Feb 2007 - Jul 2009

Profit margin had been declining or stagnant for five consecutive quarters, employee morale was at all time low and dissatisfied client had initiated procedures to cancel their contract. Supervised P&L and overall operations with 50 employees and 250 indirect associates for this $25M business. Increased sales 35%. Effectively handled finance, HR, hard/soft services and purchasing in the technology sector. Succeeded in improving productivity and efficiencies in several crucial areas, such as Technical (15%), Accounting (35%), Finance (15%) and Procurement (10%).• Reported to Vice President - Technology Services. Show less

General Manager, MetroMarkets Strategy

• Aug 2005 - Feb 2007

Charged with spearheading a $1B strategic growth initiative to expand market presence into urban/diverse communities by enhancing business relationships, obtaining stakeholder buy-in; and building an engaged team. Qualified six business partners to cultivate unique strategic alliances. Enhanced corporate diversity and inclusion results using collaboration as a method to enhance revenue for all entities involved.• Reported to Vice President - MetroMarkets Strategy.

Director, Client Retention North America

• Feb 2003 - Aug 2005

Relationships with world-class customers needed major improvements; two key Fortune 100 clients had been lost. Tasked with organizing and deploying resources to maximize client experience and account retention levels. Designed the new “Clients for Life” model to focus on strengthening and nurturing relationships with Fortune 500 clients in technology, life sciences, financial services, oil and gas and industrial/manufacturing sectors. Smoothly transformed a negative-performing business system into positive performance and achieved 12% higher customer satisfaction; achieved a 100% renewal rate with no client-triggered account losses.Reported to Director- Corporate Client Solutions. Show less

Principal/CEO

• Jan 2001 - Feb 2003

Started and grew this entity to deliver a wide array of enterprise solutions for clients in different industry sectors. • Conceived and executed a comprehensive go-to-market plan for the SBC advertising guide that transformed and expanded sales by 20%. • Initiated a marketing action plan for a regional corrugated box manufacturer, including a market segmentation solution, which improved customer base by 30%. Started and grew this entity to deliver a wide array of enterprise solutions for clients in different industry sectors. • Conceived and executed a comprehensive go-to-market plan for the SBC advertising guide that transformed and expanded sales by 20%. • Initiated a marketing action plan for a regional corrugated box manufacturer, including a market segmentation solution, which improved customer base by 30%.

Director, Operations

• Jan 1995 - Dec 2000

Director, Call Center Performance & Compliance (2000) • Managed analysis, tracking, and subsequent business process re-engineering for the call center. Director, Project Management & Operations Support (1999-2000) • Ensured full compliance with merger-related Federal/State stipulations for the call center. Senior Product Marketing Manager, Local Access and Usage (1997–1999) • Led development of a $350M product line strategy and ensured implementation. Manager, New Product Development, Product Management (1995-1997) • Led team of 70 to launch a "find me-follow me" service. Authored two patents, US Patent Office. Show less

Sr. Consultant

• Sep 1989 - Aug 1992

Project Management: Managed/supervised staff of 4 during testing of a firm software tool. Prepared strategic work plans, and cost proposals for project budgets up to $1M. Presented proposed recommendations to client management. Analysis & Design: Overhauled an existing information and operations system to support the growth of business transactions. Assessed information system effectiveness and deployment strategies for a major consumer products company. Project Management: Managed/supervised staff of 4 during testing of a firm software tool. Prepared strategic work plans, and cost proposals for project budgets up to $1M. Presented proposed recommendations to client management. Analysis & Design: Overhauled an existing information and operations system to support the growth of business transactions. Assessed information system effectiveness and deployment strategies for a major consumer products company.