Experience

Munich Marriott Hotel

• Germany
• Hospitality
• 1 - 100 Employee

• Director of Food And Beverage

  • May 2023 - Present



Gaylord Hotels

• United States
• Hospitality
• 700 & Above Employee

• Restaurant GM

  • Feb 2022 - May 2023



Emery, Autograph Collection Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Food And Beverage

  • Apr 2021 - Feb 2022



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Director of Restaurants

  • Sep 2019 - Jan 2021

  Here, I played an integral leadership role, steering delivery of outstanding customer service and experience through astute oversight of F&B operations, staff recruitment, training and directions, budget planning and management, and quality/performance analysis. I drove profitability and revenue growth across multiple Restaurants, Bars, Coffee Shop & Convenient Markets, Concierge Lounge, Private Suite Events, Restaurant Events, and Room Service. ➥ Delivered effective management of employee relationships, building and strengthening employee morale, motivation, and commitment within a unionized workforce. ➥ Reengineered operations and organizational structure to elevate performance standards and improve profitability, including the restructuring of Private Restaurant Event pricing, menu offerings, and Concierge Lounge resulting in significant improvement in guest satisfaction. ➥ Designed and implemented cross-training program and process for the existing management team, including the Assistant F&B Managers and Restaurant Manager. ➥ Worked closely with senior leadership and contributed significantly to budget planning, daily financial report analysis, and forecasting. ➥ Implemented strategies, structures, and processes to eliminate payroll mistakes and improve payroll accuracy and management. ➥ Elevated guest service scores (Marriott guest satisfaction measurement system) in restaurants and outlets. Show less



Sandra Huber PA

• Cape Coral

• Self Employed

  • Apr 2011 - 2021

  Here, I established and managed a business initially focused on real estate and on vacation rentals. ➥ Conduct sales calls and maintain a customer database, along with defining, planning, and managing marketing/advertising. ➥ Leverage communication and business acumen to negotiate contracts. ➥ Built an international clientele for vacation rentals of individually owned luxury single-family homes and real estate sales. ➥ Leveraged social media marketing to reach new customers, generate awareness and source new leads. Show less



Mountain View Grand Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director Of Food And Beverage

  • Jan 2019 - Aug 2019

  In this role, I oversaw F&B operations, including managing budget, mentoring and leading teams, and driving continuous enhancement of service quality and customer experience. ➥ Wrote and implemented standard procedures and developed tools and structures to support staff in achieving performance goals. ➥ Streamlined work processes and trained team members in all areas of F&B, including restaurant, bar, room service, and banquets operations and procedures. ➥ Improved the wine cellar to cater to a wider clientele and increasing revenue ➥ Served as Director of F&B during 4-month absence, including participating in Executive Meetings. Show less



AIDA Cruises

• Germany
• Travel Arrangements
• 700 & Above Employee

• Restaurant Manager

  • Mar 2018 - Aug 2018

  Here, I delivered effective management and oversight of restaurant operations within a cruise ship environment serving a guest population that was 90% German-speaking. ➥ Managed ala carte restaurant, buffet services, and room service, maintaining high levels of cleanliness and sanitation. ➥ Worked with teams and Assistant Director to implement strategies and initiatives to elevate revenues, including introducing a weekly wine tasting/training to equip tram with the capacity to describe and recommend wines to guests, resulting in increased wine sales. Show less



Gusto Rest. LLC

• Cape Coral

• Restaurant Manager

  • Aug 2010 - Mar 2011

  In this role, I applied strategic analysis, vision, and leadership to turnaround an underperforming restaurant. Successfully bringing it back into profit. ➥ Implemented structures, processes, and operational standards to elevate and sustain service quality and ensure delivery of an optimal dining experience. ➥ Effectively managed all aspects of business operations, including HR, sales and marketing, customer service, finance and budgeting, and purchasing. In this role, I applied strategic analysis, vision, and leadership to turnaround an underperforming restaurant. Successfully bringing it back into profit. ➥ Implemented structures, processes, and operational standards to elevate and sustain service quality and ensure delivery of an optimal dining experience. ➥ Effectively managed all aspects of business operations, including HR, sales and marketing, customer service, finance and budgeting, and purchasing.



Hyatt Hotels Baku

• Baku, Azerbaijan

• Sales Manager

  • Dec 2008 - Aug 2010

  ➥ Served as the residential and office space sales manager at this major complex featuring Hyatt Regency, Park Hyatt, 3 apartment and office towers, villas, health club, and spa. ➥ Executed strategies to optimize sales, including creating a culture and mindset that was both guest-focused and team-focused, promoting understanding of multiple cultures and expectations. ➥ Served as the residential and office space sales manager at this major complex featuring Hyatt Regency, Park Hyatt, 3 apartment and office towers, villas, health club, and spa. ➥ Executed strategies to optimize sales, including creating a culture and mindset that was both guest-focused and team-focused, promoting understanding of multiple cultures and expectations.



Hyatt Regency Lake Tahoe

• Incline Village, NV

• Assistant Food and Beverage Manager, Sales

  • May 2006 - Dec 2008

  ➥ Implemented new strategies for daily operation at Lone Eagle Grille and increased revenue from 6 million to 7 million dollars ➥ Oversaw lunch and dinner service, trained restaurant staff and resolved any guest complaints or issues to ensure guests left with a positive impression. ➥ Booked groups in all restaurants of the hotel and planned menus. ➥ Hired, trained, and scheduled new staff, daily ordering of product, weekly inventory, cash handling, continual staff training to comply with corporate specifications. ➥ Did follow up calls on previous accounts, cold calls, solicitation of group business, joined groups/associations to establish business contacts and lead generation. Show less



The University Womens Club

• London, United Kingdom

• Front Office Agent

  • 2005 - 2006



The Local Cure

• Germany

• Restaurant and Bar Supervisor

  • 2003 - 2005