Experience

Certitude

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Change Manager

  • Jun 2023 - Present

• Learning and Development Consultant

  • Sep 2019 - Jun 2023

  Focus includes:• Commissioning and designing an updated LMS system to service a rapidly growing and diverse organisation’s training requirements ensuring the unique channels and media are accounted for and linked seamlessly• Supporting a new initiative’s induction and ongoing training requirements to meet their unique needs• Designing and delivering bespoke training to address evolving business requirements • Supporting new corporate projects and initiatives, to ensure the outcomes and benefits are embedded throughout the organisation and staff are equipped with the required skills to optimise performance• Analysing and honing metrics evaluating staff attendance, training patterns and service needs to return relevant data and reports for the leadership team, working groups and committees Show less



Complete Cover Group

• United Kingdom
• Insurance
• 1 - 100 Employee

• Training and Compliance Officer

  • Feb 2018 - Sep 2019

  Key achievements include: • Enhancement of an existing cross training initiative to include a detailed step-by-step process checker • Development of Insurance scheme training utilising an unconventional approach to enhance agent understanding and increase scheme utilisation • Supported, delivered and audited several Induction cohorts and provided subsequent training needs analysis to aid the agent retention strategy • Provided input and recommendations to Management on strategy training to enhance Team Leader and Junior Management understanding of business critical goals – due for implementation in Q3 2019. Show less



i-snapshot - now SalesRelay is part of the SalesWindow division of the SalesFitness Group

• United Kingdom
• Software Development
• 1 - 100 Employee

• South African Distributor

  • Jan 2014 - Aug 2015

  i-snapshot is the most accurate, powerful and easy to use sales reporting app on the market. i-snapshot offers streamlined sales reporting and clarity of sales team activity as it displays sales visit data in real time in a simple way which the sales management can respond to instantly. i-snapshot is the most accurate, powerful and easy to use sales reporting app on the market. i-snapshot offers streamlined sales reporting and clarity of sales team activity as it displays sales visit data in real time in a simple way which the sales management can respond to instantly.



The Academy For Sales Excellence

• working remotely from Durban

• Independent Training Contractor

  • Jun 2013 - Dec 2013

  Developing and Delivering bespoke training packages designed to enhance customer relationships and maximise sales revenue Developing and Delivering bespoke training packages designed to enhance customer relationships and maximise sales revenue



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Regional Training Manager

  • Aug 2007 - Jun 2013

  Key achievements detailed below • Custodian of regional training and induction forecast through enhanced liaison with RBCOM and HR to predict recruitment and induction requirements • Drove continuous improvement of Induction, bespoke projects and ongoing developmental course content • Achieved a Way Ahead Award for outstanding contribution to the Learning Team following a redesign of Barclays Financial Planning pilot training material making it fit for purpose • Facilitated and delivered bespoke Area Manager Development to achieve Head of Local Business’s regional targets. • Implemented analysis of the Barclays Business Way accreditations to successfully influence the AM population’s understanding and endorsement of the results to be achieved through consistent embedding • Drove increased value by delivering new initiatives: Account Opening, Local Business Way, Gateway. • Embedding Operational Rigour standards within the branch network through training provisions and post course follow up – Gateway Show less



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• National Training Manager

  • 2005 - 2007

  This role encompassed three functions as detailed below Training Responsibility • Facilitated and provided input into ongoing cross functional knowledge transfer between Marketing, Culinary and Field Team, improving customer understanding and enhancing the quality and effectiveness of the outgoing sales message. • Achieved continued growth of the Operator Sales Team Innovation sales. An improvement of 657% (September 2005 vs September 2006 & a further 40% improvement to December 2006, making a total of 958% overall) was shown. Strategy development responsibility • Analysed and assessed sales output of field team to plan detailed 5 year strategic growth plan to 2010. • Designed training interventions to support Unilever Foodsolution’s long term goals and strategic plans. • Influenced, coached and developed peers by illustrating and charting the benefits of the suggested training initiatives on the company’s financial results. Specialist responsibilities • Functional custodian of performance management process by implementing structured controls and targeting to measure field sales performance and address skills gaps. • Activated a variety of initiatives from planning phase through to execution (Sales Leader Strategy Tracker, Selling Skills Training, CDC Tracker). • Primary interface between the customer team and Human Resources. Principal functional partner on recruitment panels – interviews, role play assessor • Provided recommendations and input to senior management, Regional Trainer and Africa, Middle East and Turkey Sales Leaders on local and global initiatives. Show less