Experience

SmartEquip

• Software Development
• 1 - 100 Employee

• Supplier Support Onboarding Specialist

  • Aug 2021 - Present

  Acting in a supporting role to senior supplier account managers and business development managers, you will help lead and manage initiatives tied to the on-boarding of assigned suppliers. This position will be instrumental in obtaining the necessary supplier information, system configuration and implementation required by each fleet that utilizes the SmartEquip software. Successful execution requires excellent communication skills, time management and attention to detail. Acting in a supporting role to senior supplier account managers and business development managers, you will help lead and manage initiatives tied to the on-boarding of assigned suppliers. This position will be instrumental in obtaining the necessary supplier information, system configuration and implementation required by each fleet that utilizes the SmartEquip software. Successful execution requires excellent communication skills, time management and attention to detail.



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Project Coordinator & Analyst

  • Jul 2016 - Nov 2018

  Managed workshop materials inventory and global shipping, analyzed data for program reporting and participated as an active Culture Champion for the Values & Culture program. • Managed inventory of 15 items, resolved customs issues and tracked shipping of materials for 630 Values & Culture workshops in 35+ countries. • Developed trust with 10 business partners, 100 facilitators, and a small support team by accurately and timely handling pre and post workshop requirements. • Analyzed large data sets of 46,000+ employees in multiple tracking levels for monthly and quarterly reporting needs. • Researched and updated resources for intranet site followed by 6,000+ employees. • Created process documentation flow charts, videos and online documents to provide effective cross-training and redundancy. Show less



James Daniel Entertainment

• Entertainment
• 1 - 100 Employee

• Photographer

  • 2008 - Dec 2016

  Freelance Event Photographer and Videographer. Freelance Event Photographer and Videographer.



The HEINEKEN Company

• Netherlands
• Food and Beverage Services
• 700 & Above Employee

• Regional Customer Support Manager Contractor & Logistic Analyst Contractor

  • Aug 2015 - Jan 2016

  Influenced special projects and developed new processes of tracking and reporting to support Customer Service and the Shipping Warehouse. • Led a project team that created a new tracking process resolving compliance issues, which additionally led to warehouse stock tracking improvements and changes implemented on shipping product to distributors. • Organized and simplified weekly reports for Customer Service that resulted in reduced searching time and exposed large cost saving potential. • Developed a tracking system that identified potential stock item sale issues requiring action. • Oversaw warehouse, sales team and distributors orders Show less



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Customer Service Analyst / Event Supply Planner

  • Oct 2010 - Aug 2014

  Managed retail customer orders and retail sales events • Implemented a supply chain improvement process that met the unique customer needs and resulted in on-time delivery, timely communication and accurate case fill. • Created a standardized process for on-boarding and training new hires. Implemented continuous improvement based on direct feedback. • Collaborated on a central repository for all customer supply contracts, forms and best practices, reducing errors and increasing efficiency. • Designed a process for live updates from various sites about failures and delays allowing for timely customer delivery updates. Show less



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Marketing Specialist

  • May 2008 - Jan 2010

  Marketed 100+ retail customer beauty product programs and led specialty sample events for retail customers.• Developed strong relationships with vendors, was highly responsive in resolving issues and obtained favorable pricing • Reduced cost for future sampling by more than $500,000 by identifying customer usage and adjusting sampling needs based on more accurate forecasting.• Led several key initiatives including the creation of new packaging that was more customer-focused and implementation of changes to meet regulatory requirements. Show less

• Documentation Team Lead

  • May 2003 - Jul 2008

  Worked closely with Marketing Group, Creative Groups and Project Leaders to ensureinitiatives were implemented correctly and on time. Identified cost savings from both theTechnical Specification organization team and product supply group. Reviewed and approvedall site specifications. Audited production lines internally and externally using QUAKE Keyelements.• Annually organized and led multi-functional team to visit stores, review product to identifypackaging defects and competitors' packaging. Presented findings and recommendations forpackaging improvements to senior management.• Led and performed quarterly production line audits. Worked closely with Line Leaders toimprove compliance, jointly recommended creation of Line Quality Leaders, charged withimplementing and conducting daily quality checks, resulting in fewer errors and product waste.• Assisted in the site-wide corporate audits resulting in 100% compliance for the wholeplant in addition to top rating for the specification team 2006-2008.• Tapped to lead team for site FDA regulatory compliance based on knowledge of FDArequirements.• Utilized statistical analytical methods to gather and track information for plant and productdefects. Provided results and suggestions for improvement to both local and corporatemanagement.• Managed 2 full time and 3 temporary employees. Show less



Manulife

• Canada
• Insurance
• 700 & Above Employee

• Desktop Support Technician

  • Apr 2000 - May 2002

  Managed the installation and repair of sales team’s 50+ laptops and desktops. Setup and ran telecommunication systems for large and small meetings. Supported the office off-site meetings for the national and international sales teams. Managed the installation and repair of sales team’s 50+ laptops and desktops. Setup and ran telecommunication systems for large and small meetings. Supported the office off-site meetings for the national and international sales teams.



U.S. Trust Company of Connecticut

• Temp

  • 1999 - 2000