Experience

GIFTCRAFT

• Canada
• Wholesale
• 100 - 200 Employee

• Product Compliance Analyst

  • May 2021 - Present



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• Senior Analyst, Supplier Relationship Management

  • 2018 - Jul 2020

  • Responsible for overseeing vendor compliance for Saks Off Fifth. • Discussed with vendors their Key Performance Indicators with resolutions for process improvement. • Developed action plans based on Vendor Scorecards and performance history. • Investigated compliance discrepancies and issues interrupting the flow of merchandise at the DC.

• Vendor Compliance Coordinator, ECommerce

  • 2016 - 2018

  • Subject matter expert on shipping and packing guidelines for HBC’s E-Commerce facility. • Discussed compliance requirements and areas of improvement with vendor community • Generated non-compliance chargebacks for errors that does not follow the mandated requirements. • Resolved receiving issues such as discrepancies with UPCs, vendor descriptions and ASNs.



Holt Renfrew

• Canada
• Retail
• 700 & Above Employee

• Vendor Relations Coordinator

  • 2012 - 2016

  • First line of support for compliance, labelling and logistics inquiries on achieving 100% compliance. • Subject Matter Expert on Canadian labelling regulations governed by the Competition Bureau. • Developed and maintained the Logistics section of the Vendor Reference Manual. • Partnered with the vendor community on areas of opportunities in the supply chain process.

• Department Assistant

  • 2009 - 2012

  • Liable for team’s performance and behavior. • Effectively resolved all issues, concerns and inappropriate actions. • Assisted with scheduling team member’s breaks and areas. • Respond to e-mails and voice messages on a daily basis. • Correspond reports on suggestions, changes and completed tasks to both department and store manager. • Train members of new concepts and procedures. • Accountable for merchandise presentation on a weekly basis.

• Service Associate

  • 2008 - 2012

  • Consistently provide excellent customer service by acknowledging all clients with a friendly persona to heighten their shopping experience. • Present awareness to customers about sales, promotions and product knowledge. • Assisted Loss Prevention by reporting suspicious activities in order to reduce shrink.

• Visual Intern

  • 2011 - 2011

  • Aided the Visual team with props and equipment for a photo shoot. • Merchandised the presentation of clothing in the women’s department. • Styled outfits for mannequins in the women’s designer and contemporary section.