Steve Herlocher
General Manager at USAN, Inc.- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
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German Elementary proficiency
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Bio
Michael Gregorio
Steve is a very measured and thoughtful leader who has exceptional strength in bringing people together. His unique ability to balance the strategic and tactical is unparalleled. He clearly articulates and logically defines strategic objectives on the front-end of every initiative and is unafraid to roll-up his sleeves and get the tactical work done as required. Equally adept in the worlds of product management & marketing, Steve has a very deep understanding of business and every aspect of the contact center industry from, technology to operations. The skill of listening, mentoring, and building consensus is an exceptional talent for a leader to possess. I enjoy working with him and respect his honesty and integrity. He will be a success at anything he takes on, and I highly recommend him.
Tim Morgan
From 1994 to 2004 I worked with Steve on several different levels ranging from peer, to customer, to manager, and finally to friend. I found him to be one of the most tenacious, dedicated, ethical, and intelligent people I have ever worked with. He has a "can do" attitude that is second to none.
Michael Gregorio
Steve is a very measured and thoughtful leader who has exceptional strength in bringing people together. His unique ability to balance the strategic and tactical is unparalleled. He clearly articulates and logically defines strategic objectives on the front-end of every initiative and is unafraid to roll-up his sleeves and get the tactical work done as required. Equally adept in the worlds of product management & marketing, Steve has a very deep understanding of business and every aspect of the contact center industry from, technology to operations. The skill of listening, mentoring, and building consensus is an exceptional talent for a leader to possess. I enjoy working with him and respect his honesty and integrity. He will be a success at anything he takes on, and I highly recommend him.
Tim Morgan
From 1994 to 2004 I worked with Steve on several different levels ranging from peer, to customer, to manager, and finally to friend. I found him to be one of the most tenacious, dedicated, ethical, and intelligent people I have ever worked with. He has a "can do" attitude that is second to none.
Michael Gregorio
Steve is a very measured and thoughtful leader who has exceptional strength in bringing people together. His unique ability to balance the strategic and tactical is unparalleled. He clearly articulates and logically defines strategic objectives on the front-end of every initiative and is unafraid to roll-up his sleeves and get the tactical work done as required. Equally adept in the worlds of product management & marketing, Steve has a very deep understanding of business and every aspect of the contact center industry from, technology to operations. The skill of listening, mentoring, and building consensus is an exceptional talent for a leader to possess. I enjoy working with him and respect his honesty and integrity. He will be a success at anything he takes on, and I highly recommend him.
Tim Morgan
From 1994 to 2004 I worked with Steve on several different levels ranging from peer, to customer, to manager, and finally to friend. I found him to be one of the most tenacious, dedicated, ethical, and intelligent people I have ever worked with. He has a "can do" attitude that is second to none.
Michael Gregorio
Steve is a very measured and thoughtful leader who has exceptional strength in bringing people together. His unique ability to balance the strategic and tactical is unparalleled. He clearly articulates and logically defines strategic objectives on the front-end of every initiative and is unafraid to roll-up his sleeves and get the tactical work done as required. Equally adept in the worlds of product management & marketing, Steve has a very deep understanding of business and every aspect of the contact center industry from, technology to operations. The skill of listening, mentoring, and building consensus is an exceptional talent for a leader to possess. I enjoy working with him and respect his honesty and integrity. He will be a success at anything he takes on, and I highly recommend him.
Tim Morgan
From 1994 to 2004 I worked with Steve on several different levels ranging from peer, to customer, to manager, and finally to friend. I found him to be one of the most tenacious, dedicated, ethical, and intelligent people I have ever worked with. He has a "can do" attitude that is second to none.
Experience
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USAN, Inc.
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United States
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Telecommunications
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100 - 200 Employee
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General Manager
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Jul 2015 - Present
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Jacada
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United States
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Software Development
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1 - 100 Employee
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CMO
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Mar 2012 - Jul 2015
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Interactive Softworks
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United States
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Software Development
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1 - 100 Employee
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EVP Sales and Strategy
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Aug 2010 - Feb 2012
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Jacada
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United States
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Software Development
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1 - 100 Employee
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CTO
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Mar 2007 - Aug 2010
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Aspect Software
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United States
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Software Development
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500 - 600 Employee
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Vice President Product Management
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Dec 2000 - Mar 2007
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Concerto Software
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Software Development
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1 - 100 Employee
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Vice President Marketing and Product Management
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2000 - 2007
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Vice President Marketing and Product Management
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2002 - 2005
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SVP Engineering and Operations
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Jan 1998 - Nov 2000
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Sun Microsystems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Telco Sales Development Manager
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1997 - 1998
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Education
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1986 - 1990
University of Michigan
Bachelor of Engineering
Community
