Experience

Bordeaux Index, Fine Wines & Spirits

• United Kingdom
• Beverage Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2022 - Present

  - Follow operational policies, standards and procedures. - Manage the complete documentation for checks in accordance to internal SOPs, government regulatory requirements and legislations to identify non-compliance. - In contact with the suppliers and work with customers service to ensure reaching agent/customers satisfaction. - Third party shipments: prepare all documents to complete drop shipments. - Tracking the transfers to make sure it has been delivered correctly. - Landing of the stocks. Show less



Selina

• United Kingdom
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Apr 2021 - Oct 2022

  Responsible of the hotel finances : banking, petty cash. Supervising reception : making sure all the reception tasks are done. Administrative tasks: invoices, payments, orders. Responsible of the hotel finances : banking, petty cash. Supervising reception : making sure all the reception tasks are done. Administrative tasks: invoices, payments, orders.



Alp'Azur Hotels

• France
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Dec 2019 - Apr 2020

  Directed incoming calls to internal personnel and departments routing to best-qualified entity to respond to the caller’s needs. Immediately contacted housekeeping staff and maintenance department regarding issues with guest rooms. Maintained files and records by implementing effective filling systems that boosted efficiency and organisation. Provided guests an above-and-beyond service, including making outside venue reservations and setting up tours. Directed incoming calls to internal personnel and departments routing to best-qualified entity to respond to the caller’s needs. Immediately contacted housekeeping staff and maintenance department regarding issues with guest rooms. Maintained files and records by implementing effective filling systems that boosted efficiency and organisation. Provided guests an above-and-beyond service, including making outside venue reservations and setting up tours.



Selina

• United Kingdom
• Hospitality
• 700 & Above Employee

• Front Desk Receptionist

  • Apr 2019 - Dec 2019

  Welcomed each new arrival pleasantly and confirmed reservation/ identification. Corresponded with clients through email, telephone or post mail. Offered appointment information updates to guests in a polite and courteous manner. Maintained building security by monitoring logbook and issuing visitor badges. Kept reception area clean and neat to give visitors a positive first impression. Directed incoming calls to internal personnel and departments routing to best-qualified entity to respond to the caller’s needs. Show less



La Coorniche

• Germany
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • May 2018 - Oct 2018

  Gave detailed explanation regarding property , including restaurants, pool area and/or spa. Kept accounts in balance and ran daily reports to verify totals. Directed guests and answered their questions. Notified other workers of visitors arrival. Documented and communicated various actions, irregularities and continuing needs. Coordinated meetings and organised catering and room bookings. Gave detailed explanation regarding property , including restaurants, pool area and/or spa. Kept accounts in balance and ran daily reports to verify totals. Directed guests and answered their questions. Notified other workers of visitors arrival. Documented and communicated various actions, irregularities and continuing needs. Coordinated meetings and organised catering and room bookings.



Harcourt

• Bordeaux, Nouvelle-Aquitaine, France

• Sales Assistant

  • Feb 2016 - May 2018

  Maintained routine communication with clients to assess overall satisfaction, resolve complaints and/or promote new offerings. Interacted with problematic accounts, which helped to build lasting rapport and boosting revenue opportunities. Kept a safe and clean shop area. Counted the cashier every end of a shift; registering the inputs and outputs from them. Dealt with any guest issues in a professional and tactful manner. Trained new employees and interns according to standard shop procedures. Show less