Customer Success & Delivery Manager

• Apr 2022 - Present

Enactor is a leading enterprise provider of software for global retail, based out of Hertford in the UK the company have implemented software systems across the UK, US and Europe for some of the world’s leading retailers including; JYSK, Harrods, O’Reilly’s, Tottenham Hotspur, Dunelm Mill, Steinhoff, Harrods UK, Lindex Sweden, New Look UK, and Central Group Thailand. Successful Delivery of Retail Omni-POS MVP Solution; Lead Customer Success Manager & Project manager ● Secured USD2M+ as part of the awarded SOW,by facilitating requirements gathering workshop sessions and project deliverables. ● Identification of Change Requests[CR’s],supported the UK technical director,lead architect and development teams. ● Software Estimations for Change Request[CR’s]based on development effort,based on complexity of work. ● Training of Retail Omnichannel Enactor POS solution gaining an understanding and knowledge of the Retail Omnichannel Enactor POS solution. Show less

Associate Director Business Consulting

• Mar 2017 - Aug 2022

Taking responsibility of the Business Consulting division of the company,which entailed making sure scope of projects and deliverables were clearly communicated between the clients and software development teams,who were both internal and outsourced,based on the estimate of the project team sizes were between 5-20 development resources.Began as the Senior Manager of Business Consulting Division,before been promoted to Associate Director and a partner along with other directors.The company’s main clientele were Small to Medium Enterprise[SMEs] businesses and tech startup based in Australia,Malaysia,Singapore,Saudi Arabia,Sri Lanka and the US. Show less

Tech Startup Mentor

• Feb 2019 - Jan 2022

Business Analyst & Consultant for Saudi Arabian Tech Startup, seeking investment funding of USD1M+,● Senior Consultant implementation of Smart Building Solution, building Maintenance provider in Colombo,Sri Lanka.● Project Lead & Business Analyst for a global Education & LMS Platform tech startup based out of Melbourne Australia● Project Lead/Consultant,for a Saudi Arabian consortium of investors seeking to build a platform to provide contactless Mobile App based Laundry pickup & delivery services. Show less

Senior Manager Business Consulting

• Jul 2015 - Mar 2017

Business SpecializationsEcommerce Development Mobile Application Development & Solutions Social Media Management Envartis Digital AllWhispers.com Social Media Mobile AppEnvartis Digital Transformation ProjectsKey Technologies : WooCommerce,Shopify,Wordpress,Microsoft DotNet,PHP Opensource,Native IOS and Android development.Please visit us at www.envartisdigital.com

Head of Business Solutions

• Feb 2014 - Jun 2015

Amasolve is a provider of integrated business software solutions,specializing in providing ERP solutions to the Retail,Distribiution,Manufacturing,Services & Education industries in Srilanka and for overseas market.Backed by one of Srilanka’s multifaceted group of companies the “Amazai Group”,based at the World Trade Center in Colombo.Amasolve founded in 2012 to initially serve the internal IT requirements of the group,over a short period of time have gained a reputation of providing cost effective, a high level of quality, and reliable information technology solutions and services. Amasolve is the authorized partner for Openbravo ERP software solutions for Srilanka & Maldives Show less

COUNTRY MANAGER

• Oct 2010 - Jan 2014

Peercore IT is a software development company headquartered in Melbourne,Australia.The company is a fully owned subsidiary of Peerless Holdings Pty Ltd Melbourne.Peercore IT main products portfolio includes ERP & CRM solutions for the food & distribution sectors,Plant & Equipment hire,& Logistics industries. Market niche products include Warehousing,Transport management solutions, Visitor Management, Heavy machinery equipment hire.Peercore IT follows the full software development life cycle and develops its products using Microsoft .NET,ASP .NET, and Open Road languages. Responsibilites include providing leadership to the offshore development centre based in Colombo,Srilanka.Generate Sales and provide marketing support to the head office in Melbourne. Show less

Business Consultant

• Sep 2009 - Sep 2010

Virtusa Corporation (NASDAQ:VRTU) is a global information technology (IT) services company providing IT consulting, technology and outsourcing services, with over 4500 employees globally.Headquatered out of Westborough, MA,USA with offices in the US,UK,and Advance Technology Centers in Hyderabad,Chennai & Colombo. Projects :• Part of the British Telecom(BT)team providing consultancy services by looking at applications that will reduce & Consolidate the number of IT systems currently running at British Telecom.• Part of the Pre Sale team bidding for projects in the US & UK,preparation of RFP/RFI ,Bid proposals,Technical specifications.(Some of the projects involved NewYork Life Insurance USA,British Telecom PreSales Team,Prudential Insurance Pre Sale team ). • Part of the Newyork Life insurance business consultant team, providing systems analysis to the client on the reengineering process of converting from a paper-based system to a Pega-driven environment Show less

Systems Analyst

• Jan 2006 - Apr 2009

Edgen Corp.based in Baton Rouge, Louisiana USA. a leading global distributor of specialty steel and alloy pipes for the Oil & Gas Industries. With an annual group turn over of USD 1billion.My role was to carry forward from the previous company Murray International Metals which came into an acquisition in January 2006. Edgen Corp.based in Baton Rouge, Louisiana USA. a leading global distributor of specialty steel and alloy pipes for the Oil & Gas Industries. With an annual group turn over of USD 1billion.My role was to carry forward from the previous company Murray International Metals which came into an acquisition in January 2006.

Systems Analyst - Microsoft Great Plains ERP

• Jun 1997 - Jan 2006

Management of the IT Department of a multi national steel stock holding company, headquartered in Scotland with operations in Houston,Scotland,Singapore,Australia and the Middle East.1997 -2009 – ERP Management - Successfully Implemented “Microsoft Great Plains Dynamics”, covering Financial modules (GL,Bank Reconciliation,fixed assets,cash flow management, multicurrency management).Sales,Purchasing,Inventory,Systems setup,Smartlist & Dynamics report writer.- Followed a complete implementation plan from user requirement identification, gap analysis, testing, deployment, and module training.- Worked extensively with the finance team and management in understanding future business requirements, which could be incorporated into Great Plains. Show less

PC Support Analyst

• Nov 1994 - Aug 1995

Part of an IT support team for a leading Multi National Steel Fabrications Company, catering to theOffshore Oil and Gas industries headquartered in Houston,Texas with the companies Middle East operationsbased in Dubai.UAE.- Part of the IT support team, providing technical support for over 500 computer users.- Provided technical support on Novel Netware.- Provided support on Lotus Notes and freelance graphics. Part of an IT support team for a leading Multi National Steel Fabrications Company, catering to theOffshore Oil and Gas industries headquartered in Houston,Texas with the companies Middle East operationsbased in Dubai.UAE.- Part of the IT support team, providing technical support for over 500 computer users.- Provided technical support on Novel Netware.- Provided support on Lotus Notes and freelance graphics.

Sales Support Executive - EPSON Products

• Feb 1993 - Jun 1994