Experience

Thinkproject

• Germany
• Software Development
• 200 - 300 Employee

• Director Services Academy

  • Oct 2023 - Present

  Munich, Bavaria, Germany

• Head of Thinkproject Academy

  • Oct 2021 - Oct 2023

  Munich, Bavaria, Germany

• Solution Trainer

  • Nov 2020 - Sep 2021

  München, Bayern, Deutschland



FTI GROUP

• Germany
• Travel Arrangements
• 400 - 500 Employee

• Senior Specialist HR Development

  • Jun 2017 - Oct 2020

  München und Umgebung, Deutschland - Introduction and support of the "LMS incl. eLearning Studio & Platform" project - Conception and design of eLearning content - Conception of blended learning - Supervision, consulting and coaching of employees and managers - Cross-location budget responsibility



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Cluster Training & Quality Manager Germany South

  • Mar 2014 - Jun 2017

  Munich and Nuremberg Area, Germany - Developing & conducting training programmes according to the hotel strategy to meet learning & development needs - Analysing learning & development needs of the hotel and preparing annual training plans based on business needs - Coordinating & monitoring departmental three month rolling training forecast - Advising & assisting the management in achieving specific learning & development objectives - Revising & updating excisting training programmes - Creating &… Show more - Developing & conducting training programmes according to the hotel strategy to meet learning & development needs - Analysing learning & development needs of the hotel and preparing annual training plans based on business needs - Coordinating & monitoring departmental three month rolling training forecast - Advising & assisting the management in achieving specific learning & development objectives - Revising & updating excisting training programmes - Creating & introducing new training programmes & workshops - Monitoring learning & development needs according to the performance & development reviews - Assisting in regional training activities & projects as required, i.e. Training & Development Toolkit for Germany and for Northern & Central Europe - Conducting bilingual Leadership Development Programmes for Department Heads in Europe Show less



Mövenpick Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Learning & Development Manager

  • Sep 2013 - Feb 2014

  Dubai - Creating, supervising and compliance of the Individual Development Plan for the whole hotel team (including Department Head Level in coordination with HR and General Manager) - Recruiting, interviewing and hiring Management Internships - Developing and delivering of Leadership Training to Junior Leaders - Conducting trainings and seminars for the Management - Evaluating and summarizing of performance appraisals of the whole hotel team - Creating of the annual… Show more - Creating, supervising and compliance of the Individual Development Plan for the whole hotel team (including Department Head Level in coordination with HR and General Manager) - Recruiting, interviewing and hiring Management Internships - Developing and delivering of Leadership Training to Junior Leaders - Conducting trainings and seminars for the Management - Evaluating and summarizing of performance appraisals of the whole hotel team - Creating of the annual training plan including companies needs and employees performance appraisals results - Creating the L&D Budget according to the company and country requirements - Certifying of On Job Trainers - Lead, mentor and supervise the departmental trainer team to ensure optimal performance in the achievement of business objectives and key deliverables - Build and maintain effective and professional relationships with external service providers - Support and cooperation with the HR Department

• Assistant Learning & Development Manager

  • Aug 2012 - Aug 2013

  - Developing, designing, delivering and implementing L&D programs, tools and processes across the Hotel group to meet organizational and employee development needs - Diagnosing, design, implement and deliver companywide training needs analysis (TNA) - Supporting external and creating internal auditing requirements and ensure systems are in place to ensure audit compliance. - Updating and maintaining of Talent Database - Ensure L&D related policies, procedures and… Show more - Developing, designing, delivering and implementing L&D programs, tools and processes across the Hotel group to meet organizational and employee development needs - Diagnosing, design, implement and deliver companywide training needs analysis (TNA) - Supporting external and creating internal auditing requirements and ensure systems are in place to ensure audit compliance. - Updating and maintaining of Talent Database - Ensure L&D related policies, procedures and guidelines are kept up to date, including annual review, and the creation and implementation of new policies and associated documentation. - Organizing and participating of Charity Programs for the hotel team - Attending of daily Department Heads meeting - Leading Manager on Duty Shifts - Motivating and supervising Cross Trainings and Cross Exposures within the Hotel group - Identify opportunities to improve the effectiveness and efficiency of L&D through the creation and implementation of standardized processes, tools and solutions



Hotel Ratskeller GbR

• Germany
• Hospitality

• Front Office in supervising position

  • Aug 2009 - Jul 2010

  - Responsible for smooth operations at reception and booking office - Working with the EDV systems, special with reservation system, booking office and front desk - Managing revenue, control room availability and responsible for an optimal occupancy - Supervision of all booking channels for prices and availability, includes the hotel intern booking channel, also in charge for price parity - Supervision of single fair and group reservations during check-in and stay -… Show more - Responsible for smooth operations at reception and booking office - Working with the EDV systems, special with reservation system, booking office and front desk - Managing revenue, control room availability and responsible for an optimal occupancy - Supervision of all booking channels for prices and availability, includes the hotel intern booking channel, also in charge for price parity - Supervision of single fair and group reservations during check-in and stay - Coordinates of VIP bookings after management approval - Check-in and check-out including guest service - Responsible for the front desk cash system - Telephone Operator - Generating and negotiating room prices and initiate final approvals - Executing and managing new systems according to the set schedules - Manage a skilled team consisting of reservations agents and apprentices - Planning and organizing events within the banquet department - Generate correspondences for rooms, events and business letters

• Apprenticeship to Hotel Specialist

  • Aug 2006 - Jul 2009

  Reception/ Reservation - Answering calls and e - mails - Writing memos, Official Letters - Preparing Quotations - Preparing Invoices - Translate official letters for the hotel - Check in / check out - Guest welcome Housekeeping - Room cleaning - Room services - Room inspections - Laundry services - Minibar services and inspections - VIP Room preparation F&B - Breakfast services with production of warm breakfast dishes - à la carte… Show more Reception/ Reservation - Answering calls and e - mails - Writing memos, Official Letters - Preparing Quotations - Preparing Invoices - Translate official letters for the hotel - Check in / check out - Guest welcome Housekeeping - Room cleaning - Room services - Room inspections - Laundry services - Minibar services and inspections - VIP Room preparation F&B - Breakfast services with production of warm breakfast dishes - à la carte services in a 170 seat restaurant - Banquet bookings and services up to 300 persons - Sommelier services - Responsible for events of up to 150 persons - Planning and organizing of events - Serving drinks and meals to guests