Internal Account Manager

• Nov 2021 - Present

Sales Administrator

• Feb 2020 - Nov 2021

Processing sales orders and responding to / following up customer price enquiries. Procuring servicing and maintenance contracts on behalf of customers. Compiling sales and P&L reports for management. Creating price lists and quotations for customers

Internal Sales

• Aug 2016 - Feb 2020

Identifying new business opportunities. Developing existing, key accounts from the largest UK house builders, to medium sized brickwork sub-contractors. Negotiating prices from suppliers and sourcing products. Providing technical advice. Identifying new business opportunities. Developing existing, key accounts from the largest UK house builders, to medium sized brickwork sub-contractors. Negotiating prices from suppliers and sourcing products. Providing technical advice.

Sales & Customer Services Advisor

• Jan 2014 - Aug 2016

Inbound Customer Service Advisor, on campaign with Aviva UK. -Understanding, setting and meeting the customers’ expectation on every call;-Build rapport with the customer and advise insurance products suitable to their lifestyle;-Use effective listening and systems thinking to cross-sell to our other product lines and successfully increase new business sales. -With renewal and mid-term cancellation requests, work hard to retain business through successful objection handling. Inbound Customer Service Advisor, on campaign with Aviva UK. -Understanding, setting and meeting the customers’ expectation on every call;-Build rapport with the customer and advise insurance products suitable to their lifestyle;-Use effective listening and systems thinking to cross-sell to our other product lines and successfully increase new business sales. -With renewal and mid-term cancellation requests, work hard to retain business through successful objection handling.

Internal Sales Representative

• Aug 2010 - Dec 2013

Quarry Products - Sales and Services - Aggregate, Asphalt, Concrete-Looking after Key Accounts including large builders merchants, national civil engineering firms and major contracting firms.-Using product and technical knowledge to advise customers and increase sales-Providing tailored quotations for tenders and live jobs.-Following up / chasing quotes to increase uptake of sales-Ensure invoicing goes smoothly by dealing with month end pricing discrepancies and invoice queries

Youth Worker

• Oct 2008 - Oct 2009

Supporting and facilitating youth & community projects; assessing the needs of young people and delivering appropriate learning opportunities; mentoring and working with young people on the street to encourage social inclusion; managing & supporting volunteers to ensure we were adequately staffed during peek times. Supporting and facilitating youth & community projects; assessing the needs of young people and delivering appropriate learning opportunities; mentoring and working with young people on the street to encourage social inclusion; managing & supporting volunteers to ensure we were adequately staffed during peek times.