Experience

University Physicians' Association, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Referral Specialist

  • Mar 2021 - Present

  Coordination and processing of patient referrals for specialty services, diagnostic testing, and other outpatient services for multiple oncology physicians, obtaining insurance authorization when needed, and maintain ongoing tracking of referrals. • Ensure current and standardized referral policies and workflows while prioritizing referrals based on their urgency and addressing them promptly. • Streamline internal communication through consistency, smoother daily operations, and implement organizational processes. • Develops relationships with service providers and personnel; identifies and utilizes community resources. Show less



GetThru

• United States
• Telecommunications
• 1 - 100 Employee

• Dialer Monitor

  • Dec 2020 - Present

  Experience with ThruTalk, administering a dialer, or participating in a calling programA demonstrated interest and/or involvement in progressive politicsExperience or openness to working remotelyAbility to work non-traditional hours that increase around key peak election cycle dates

• Clicker Managment

  • Jan 2020 - Dec 2020

  Act as the primary administrator for the back-end of ThruTalk, a P2P text platform, and dialing tool, during live operating hours. Monitor the pacing of calling services and ensure stakeholders have the tools they need to resolve issues and address concerns. Build rapport with clients and colleagues.• Timely resolution of challenges during the busiest season in several years, coordinating with political campaigns and other organizations on maximizing communication during the 2020 elections.• Supervised and coached Dialer Clickers during shifts, during shifts, as well as coordinated weekly schedules and resolved conflicts when necessary.• Promoted multiple times during tenure, starting as Dialer Clicker and List Loader to List Lead before being named a management role. Show less



Parkwest Medical Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Surgery Coordinator

  • May 2018 - Dec 2019

  Coordinated patient appointments and treatment plans for healthcare facilities that serve as a point of contact for questions, concerns, and needs. • Administrative support was provided to surgeons and other clinical professionals, including coordination of scheduling and appointment reminders. • Recognized as advocate for the patient experience and communicated on patients’ behalf with clinical teams, insurance providers, and more. • Cultivated a collaborative workplace culture through effective communication with patients, office staff, clinical personnel, and external partners. Show less



TeamHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Lead Patient Coordinator

  • Aug 2017 - May 2018

  Collected and processed payments, as well as tracked financial data. Responded to incoming calls by addressing concerns, sharing information, and connecting callers to appropriate parties. Maintained confidentiality of patient data. • Trained and coached team members to build consistency among employees and improve overall performance. • Introduced best practices and process improvements to streamline communications between parties throughout the office. Collected and processed payments, as well as tracked financial data. Responded to incoming calls by addressing concerns, sharing information, and connecting callers to appropriate parties. Maintained confidentiality of patient data. • Trained and coached team members to build consistency among employees and improve overall performance. • Introduced best practices and process improvements to streamline communications between parties throughout the office.



Infinity Concepts

• United States
• Advertising Services
• 1 - 100 Employee

• Executive Personal Assistant

  • 2017 - 2017

  Built a positive, cohesive team environment by hosting events and activities that promoted engagement, revitalized organizational systems, updated all internal databases, and managed incoming requests effectively. • Supported team-building initiatives and organizational morale maintenance. • Developed and maintained systems for upcoming deadlines on incoming requests. • Assisted with general property management, including scheduling maintenance and ensuring proper upkeep, while monitoring office supplies through regular stock assessments and timely inventory management. Show less