Experience

ChangeEngine

• United States
• Software Development
• 1 - 100 Employee

• Advisory Board Member

  • Sep 2022 - Present



UC Irvine

• United States
• Higher Education
• 700 & Above Employee

• Advisory Board Member

  • Jan 2022 - Present



EdCast by Cornerstone

• United States
• Software Development
• 200 - 300 Employee

• Chief Commercial Officer & Chief of Staff

  • Mar 2020 - Aug 2022

  I oversee a multitude of areas across the business such as revenue for a variety of products that support EdCast's Knowledge Cloud software including both AI driven SaaS and Marketplace offerings across 3 regions, run all direct and indirect sales globally, and drive the expansion of existing customer base of B2B and B2C users. Over the course of my time here, I have:• Successfully reduced operational costs by 10% by reevaluating needs for software licenses as company size increased to determine where software was needed or could be eliminated.• Oversight of Finance team; P&L, Due Diligence.• Defined international commercial policies to address, assess, and prevent data sharing risk compliant with Europe's GDPR through DPA to provide appropriate data for start-up customers; navigated complex international laws and worked cross-functionally to guarantee all privacy laws were followed.• Developed market-backed pricing model for products and communicated product value and benefits to external customers and internal leadership.• Prioritize customer success and relationships to attract long-term clients; clients from 5+ years ago have continually invested in EdCast's products and expanded their usage over the years.• Formed long-term incentive plan for Sales team to encourage retention and inspire results.• Manage and implement OKR programs to ensure clear goals and monitor progress towards them.• Partner with CEO and executive leadership to develop and present AOP to Board members, current & new investors, and customers.• Grow company headcount from 40 to 350 and counting; continually balance need to maintain aspects of company culture while adopting new ones to stay true to company's vision and mission as growth continues. Show less

• Chief Customer Officer & Chief of Staff

  • Apr 2018 - Mar 2020

  EdCast is a customer-centric company, we consider the total relationship of our customer organizations is our imperative. We believe a single view across all methods of prospect/customer contact. Leading Sales worldwide for full product portfolio. Responsible for team in Sales, Partner Management, Solutions Consulting. Drive EdCast business strategy based on a comprehensive view of our customers and provide solutions with cross-functional team of business and technology.

• Head of Global Accounts Management

  • Jul 2017 - Apr 2018

  Working with Enterprise customers to bring the latest innovations in learning to their employees. Combining formal learning with micro-learning, allows our customers to deliver a single platform to their employees, empowering the employees to stay current, grow their potential and personalize with their own interests. The EdCast CustomerTeam partners with customers to help them succeed.



18Birdies

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Chief Customer Officer

  • Aug 2016 - Jul 2017

  During my time here I built and managed Customer Success team to develop product positioning strategy to support exponential D2C growth from 2.5K to 500K users. Additionally, I created and implemented clear customer success structure and strategy to ensure team could manage growing consumer base and acquire new users. During my time here I built and managed Customer Success team to develop product positioning strategy to support exponential D2C growth from 2.5K to 500K users. Additionally, I created and implemented clear customer success structure and strategy to ensure team could manage growing consumer base and acquire new users.



maroozle

• United States
• Spectator Sports
• 1 - 100 Employee

• Founder / Chief Operating Officer

  • Jan 2009 - Jan 2016

  As the founder of Maroozle, I oversaw all aspects of the business to create and launch a successful B2B2C software company focused on delivering a seamless connectivity model to unite youth sports clubs, coaches, parents and players in day-to-day business operations and communication. Select highlights of my accomplishments include: • Grew userbase to 48K by strategic networking and leverage of prior experience in the youth sports industry. • Generated sales and customers through strategic pricing model based on expertise and knowledge of club budgets and needs. • Led teams in both India and the US focused on product development, sales, and marketing. Launched a software company, driving all business attributes of company. • Delivered web operations system that compliment Customer capabilities, increased customer adoption and monetized value. • Lead Business Development, Sales, and Marketing teams. • Recruited dynamic team of engineers to build new platform with local and off-shore resources. Show less



Savvion

• Software Development
• 1 - 100 Employee

• VP Business Development & Strategic Marketing

  • Apr 2008 - Mar 2009

  Head of Marcom, Product Management, Product Marketing and Business Development. • in year 1 Boosted revenue over $750K with highly visible accounts such as Visa, PayPal, and TransUnion. • Doubled demand generation to 22K, drove demand by engaging with industry information portals. Head of Marcom, Product Management, Product Marketing and Business Development. • in year 1 Boosted revenue over $750K with highly visible accounts such as Visa, PayPal, and TransUnion. • Doubled demand generation to 22K, drove demand by engaging with industry information portals.



USA Hockey

• United States
• Spectator Sports
• 500 - 600 Employee

• Director of USA Hockey Championships / Member Board San Jose Jr. Sharks

  • 2007 - 2009

  Recruit and manage over 800 volunteers to host USA Girls and Women's National Ice Hockey Championships in San Jose. Managed complaints, escalated to the board, of parent holding club at fault for playing time of a player on a competitive team. Recruit and manage over 800 volunteers to host USA Girls and Women's National Ice Hockey Championships in San Jose. Managed complaints, escalated to the board, of parent holding club at fault for playing time of a player on a competitive team.



USA Volleyball

• United States
• Performing Arts and Spectator Sports
• 100 - 200 Employee

• Director of Special Events, Northern California Volleyball Region

  • 1984 - 1989

  Director for all major events included: Far Westerns VB Championships, USAV National Outdoor Championships, multiple USA Volleyball National team exhibitions and Jr. Regional Championships

• National Outdoor Championships Tournament Director

  • 1985 - 1986

  Manage all competitive aspects of National Championships, from national team qualification, competition, officiating schedules, logistics of facilities, sponsorship, marketing, media and alignment with USA Volleyball National office.