Keith R Rodrigues
General Manager - Commercial at Cargosol- Claim this Profile
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Hindi -
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Marathi -
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English -
Topline Score
Bio
Credentials
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Air France KLM Cargo, Amsterdam - Claims
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Product and Brand Selling Practices - DSV Air & Sea LLC
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Sabre Reservation and Ticketing Basic
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Salesforce - DSV Air and Sea LLC
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Experience
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Cargosol
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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General Manager - Commercial
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Sep 2014 - Present
Proactively managing daily Logistics & Freight Forwarding activities of the clients to include all sea, air, road and warehousing operations Leading & directing all Sales and Business Development in line with the strategy to expand their services within Middle East region Offering competitive products & services to the market through efficient operations, smart pricing policies and innovative operations; developing clear processes and policies to achieve industry best practice in service delivery Actively developing client relationships at a senior level and be responsible for delivering services that meet the market requirements and offering smart solutions to secure new business Providing leadership, guidance and support to the team; training and motivating staff; developing appropriate succession plans Leading an initiative for cost reduction/control by working in close collaboration with vendors and other stakeholders Managing all divisional resources to ensure optimum utilization Utilizing existing operational abilities and developing a new operational capability as the business grows Identifying areas of constraint in the process cycle of the organization and following a solution-based approach Addressing the valuable client feedback to help guide future product & service delivery direction Maximizing cross-selling by providing strategic input to assist related accounts Working in close collaboration with Customer Service & Operations to deliver high level of service to clients Ensuring timely and accurate revenue and profitability forecasts to the Management Proactively identifying industry and economic trends that can impact organizations market share Developing and promoting shipping liner agency products for special equipment & containers Spearheading the Cargo & Armored Vehicles Project Responsible for building & cementing an overseas network by partnering with overseas agencies to promote Cargosol Products & Services Show less
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DSV - Global Transport and Logistics
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Denmark
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Sales Executive
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May 2013 - Aug 2014
Identifying & establishing contact with potential customers proactively Formulated strategies for targeting & developing clients for DSV products – Air Import, Air Export, Ocean Import, Ocean Export & Contract Logistics Developed Standard Operating Procedures and Internal Operating Procedures to execute client requirements Maintained contact with new & existing customers to sell shipping services & deliver a detailed account strategy Maintained records of customer details / sales visits, sales pipeline in Salesforce Responded to sales inquiries from new & existing customers Delivered presentations of the company services at conferences, customer sites and exhibitions Met annual sales goals & targets Maintained the company's contact database management with up-to-date contact & activity details Provided feedback of potential customers to enhance the services Ensured effective internal communication within the Sales, Marketing team and Customer Support & across the company. Motivated all sales staff to share relevant data about the market in facilitating the ease of retrieval, recording, and use of information; negotiating the agreement terms and closing down sales Monitored & reported the potential competitor activities and identified business threats and opportunities Responsible for processing tenders for new accounts as per price guidelines given, looking to maximize profits Show less
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Air France KLM Cargo
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Dubai Cargo Village
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Customer Service & Claims Officer
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Sep 2008 - May 2013
Designated Air France-KLM Cargo Claims Analyst for Middle East, Bangladesh, Pakistan and Sri Lanka region Analyzed claim trends and report them to line manager along with suggestions for necessary service implementations Monitored freight discrepancies reported by station and resolve them swiftly. Identified the service failures recorded through claims and ensure they are highlighted to the stations, departments, Cargo Quality and compliance teams Pro-actively approached customers, to solicit business; collated & shared market intelligence with Sales and concerned departments; created market awareness by executing promotional campaigns and promoted cargo e - tools Show less
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Education
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2020 - 2021
XLRI Jamshedpur
Executive Certificate Program in Logistics & Supply Chain Management -
Manipal University
Bachelor of Business Administration -
St. Andrew’s Junior College
Higher Secondary Certificate -
St. Anthony's Boys High School -Vakola
Secondary School Certificate
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