• Mar 2023 - Present

• Jul 2021 - Mar 2023

Client Solutions Manager

• Feb 2020 - Jul 2021

CSR

• Jul 2018 - Feb 2020

Insurance Recruiter - Broker Services

• Jan 2018 - May 2018

Customer Service Representative, Auto Physical Damage, Claims

• Nov 2015 - Nov 2016

Providing prompt, courteous, accurate and fair claims service to all clients Fully explain the claim process to clients in a way they’ll easily understand Ensuring that all claims are properly investigated Managing auto and property telephone claims Processing claims payments within my authority level Initiate salvage and subrogation procedures on assigned claims Confirming policy coverage by ensuring facts of the claim fall within the scope of the policy Maintain detailed file records by entering all pertinent data into the appropriate systems Working with the customer and preferred vendors to ensure the best course of action is taken to resolve the claim quickly and efficiently on a queue system Show less

Client Care Coordinator

• Jan 2015 - Sep 2015

Managing the phone lines Scheduling and confirming appointments Converting prospective clients into appointments Providing support to the Clinicians as required Updating internal database for every client interaction Receiving and confirming hearing aid orders and repairs Cleaning hearing aids and handling minor repairs Producing, filing and maintaining order of files Processing mail and courier deliveries Processing and submitting billing forms Selling batteries, accessories, and listening devices Maintaining inventory and clinic supply levels Show less

Supervisor/Cashier

• Oct 2012 - Jan 2014

Cashier

• Nov 2009 - Oct 2012

Cashier/Order Taker

• Jan 2007 - Dec 2008