Instructional Designer

• Sep 2021 - Present

Responsible for new park opening training and development content, along with managing the Learning Management System (LMS) supporting both corporate and franchise learners. • Create content included a wide array of subjects including employee onboarding, product launches/integrations, and employee skill-ups, relying on previous experience as a facilitator to help inform my decisions during the design process • Experience with various software platforms such as Article 360 - Rise and Storyline, Vyond, Camtasia, and MS Powerpoint, depending on the needs of the business • Collaborate with engineering, marketing, sales, and other key stakeholders to craft training modules tailored for each group in advance of new product launches or rollouts • Manage the company LMS built on the Docebo platform, with responsibilities including the creating and importing of new users or locations, running curriculum reports, establishing a risk safety management annual certification, and updating the visual design style and layout to match current branding and user expectations Show less

Instructional Designer

• Nov 2018 - Sep 2021

While at GoDaddy, I have been responsible for curriculum development and maintenance support using multiple modalities and software packages. I have experience creating content with Article 360 - Rise and Storyline, Evolve Authoring, Camtasia, and MS Powerpoint, depending on the needs of the business and the learner. I've designed modular, adaptive content, appropriate for both in-person and virtual classrooms, onboarding, product launches / integrations, and employee skill-ups, relying on my previous experience as a facilitator to help inform my decisions during the design process. Show less

Training and Career Development Specialist

• Feb 2013 - Nov 2018

Responsible for new hire on-boarding (both content-creation and facilitating) and continuing education across all departments, for both on-site and remote employees.

Technical Support Supervisor

• Nov 2011 - Feb 2013

Led a team of Customer Support Agents and was responsible for helping guide them along their chosen career path, while ensuring they provided the level of support expected by Media Temple and its clients.

Technical Support Agent

• Aug 2010 - Oct 2011

Insurance Agent

• May 2004 - Jul 2010