Vice President Partnership Development

• May 2022 - Present

Director Of Business Development

• Feb 2019 - May 2022

Zubie is a leading company in the connected-car services, telematics, and data insights sector. Zubie powers businesses with real-time information about vehicles and drivers. Its solutions are built to support the automotive, insurance, and fleet industries, as well as small businesses and consumers. As Director of Business Development, I am responsible for growing penetration, subscriber growth, and revenue, globally, in the OEM as well as the commercial and rental fleet space. (http://www.zubie.com/). Show less

Vice President Sales, ibex CX

• 2011 - 2019

ibex is a customer experience management firm that specializes in customer acquisition and engagement, digital marketing and market research, helping clients manage their customer relationships, improve loyalty and retention and promote brand equity. I was responsible for global business development in the automotive OEM sector. ibex is a customer experience management firm that specializes in customer acquisition and engagement, digital marketing and market research, helping clients manage their customer relationships, improve loyalty and retention and promote brand equity. I was responsible for global business development in the automotive OEM sector.

Regional Vice President, Western Region

• 2010 - 2011

Carmoza offers an end-to-end solution for all your vehicle transportation needs. I was responsible for promoting the Carmoza brand by establishing, and selling to, automotive industry partners – to include dealer group, individual franchises, auctions and automotive OEMs, among others. Carmoza offers an end-to-end solution for all your vehicle transportation needs. I was responsible for promoting the Carmoza brand by establishing, and selling to, automotive industry partners – to include dealer group, individual franchises, auctions and automotive OEMs, among others.

Manager, Accessory Operations

• 2009 - 2010

Led the development and implementation of Mazda's overall strategic direction in the accessory channel. Responsible for the generation of Mazda North American Operations', and Mazda dealer, revenue and profit through the dealer-installed accessories program. Led the development and implementation of Mazda's overall strategic direction in the accessory channel. Responsible for the generation of Mazda North American Operations', and Mazda dealer, revenue and profit through the dealer-installed accessories program.

Regional Support Manager

• 2006 - 2009

Targeted key BMW and MINI dealerships and developed workshops and performance improvement tools to help resolve critical operational weaknesses. Identified problems and recommended improvements and worked in collaboration with field teams and management to implement issue resolutions. Helped to implement plans to improve new and certified pre-owned sales growth, customer satisfaction, lead management and conversion, as well as parts and accessory sales growth.

Customer Satisfaction Manager

• 2002 - 2006

Led and managed BMW’s Customer Satisfaction group, including overseeing customer satisfaction and loyalty measurement for all BMW Group brands. Analyzed and consolidated customer experience-related core metrics, working closely together with all related operative functions as well as the field and retail organization to integrate and align customer handling processes and customer satisfaction diagnostic measurement tools with the BMW U.S. Premium Strategy. Collaborated with other global markets to ensure a continuous exchange of information between the markets regarding customer related metrics. Show less

National Fleet Service and Marketing Manager

• 1998 - 2002

Contributed to the development of the Ford-Hertz strategic relationship; pinpointed areas for growth and devised strategies to increase profitability and competitively position company in the marketplace. Served as a company liaison for product improvement suggestions for Hertz as well as other commercial fleet customers.

Emerging Markets Operations Manager

• 1997 - 1998

Primary Company liaison to new and emerging markets in Asia-Pacific region. Directed creation of marketing and sales processes in countries transitioning from an export market to a Ford Motor Company affiliate. U.S. representative for new product launches in international markets - to include directing press reviews, media ride-and-drives, local product training and brand awareness.

Customer Relations Manager

• 1995 - 1997

Supervised customer relations call center team that interacted directly with retail customers. Worked with marketing and brand managers on product improvements and customer experience strategies using voice of customer feedback gathered from my team. Responsible for the career development and job performance - to include coaching and customer handling skills - of thirty agents who reported directly to me.