Experience

GR Phones "One Stop Phone Shop"

• Australia
• Telecommunications
• 1 - 100 Employee

• Store Manager

  • May 2021 - Present

  - Manage daily store operations - Manage daily repair job, complete within the due date - Guarantee the repair quality with a high standard - Customer services - Daily inventory takeover - Manage the low inventory stock - Co-operate with other teams for multiple tasks - Set up new branch in Sydney - Manage daily store operations - Manage daily repair job, complete within the due date - Guarantee the repair quality with a high standard - Customer services - Daily inventory takeover - Manage the low inventory stock - Co-operate with other teams for multiple tasks - Set up new branch in Sydney



MpHire - Online Platform

• China
• Advertising Services
• 1 - 100 Employee

• Co-Founder

  • Apr 2004 - Present

  • Extensive knowledge of voice, video and data communications technology • Experience in creating proposals and managing high profile, multi-million dollar projects • Managed and directed cross-functional teams to achieve organizational goals and objectives • Skilled in communicating detailed information and adapting message to the level of the audience • Proven ability to define metrics analyze, recommend, and integrate technology improvements to meet internal and customer based requirements • Extensive project management skills, a strong aptitude for development and execution of large complex projects • Excels in identifying opportunities for growth, significant cost savings and customer focused improvements • Demonstrated expertise in analysis, development, implementation and training for new processes and procedures • Directs and performs all aspects of product development, from concept to implementation. • Leads product development efforts by gathering information, contrasting it with internal and external audiences to create product requirements for product development, and monitors progress to ensure the deadlines are met. • Coordinates with marketing, product changes and product promotions including development procedures, specifying components, product positioning, pricing, collateral, and written documentation. • Regularly performs pricing and competitive analysis to recommend strategies to improve market position, improve quality, or reduce costs. • Establish and maintain relationships with vendors to help facilitate the timely completion of projects.



Telechoice Licensed Phone Shop

• Sales Representative & Technician

  • Sep 2020 - May 2021

  Sell Telechoice services to the new & existing customer Renew contracts for clients Provide technical support Mobile Repair Accessory sale Sell Telechoice services to the new & existing customer Renew contracts for clients Provide technical support Mobile Repair Accessory sale



ARKRAY,Inc.

• Japan
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Head of veterinary sales team

  • Jul 2019 - May 2020

  1. Maintain the original distributor network, and look for the new appropriate distributors, make sure that all the provinces are covered. 2. Make annual sales estimation based on the last year's sales basis 3. Arrange the yearly sales amounts to each distributor 4. Visit distributors regularly & assist them to complete the yearly sales task 5. Make annual sales budget including all the fares (marketing, seminar, summit, KAL event, exhibition etc) 6. Organize academic seminar regularly & invite famous VET laboratory technicians to train veterinarians & promote Arkray VET products brand 7. Maintain a good relationship with the leading veterinary Universities, we will ask them to do academic reports, comparison reports sometime. 8. Organize annual summit of distributors meeting, annual end-users meeting (KAL hospital clients) 9. Organize annual visiting of Japan pet hospitals & Arkay Headquarter 10. Organize annual training for all the distributors in Arkray factory, make sure that they can provide instant after-sales service in their responsible area 11. Communicate with suppliers seamlessly about Arkray imported products like Coagulation analyzer, 5-diff Hematology Analyzer, etc 12. Attend pet industry fair (WESAVC) to promote Arkray VET products 13. Expand the co-operation opportunity with all potential partners (contact Fosun group with further co-operation etc) 14. Compared with normal sales channel, try new sales channel like Fosun online platform, VET training app, equipment installment, etc 15. Provide value-added service to the end-users (hospital clients), give them FREE seminar tickets held by Thinka pet hospital



THINKA Advanced Animal Referal Medical Centre

• Deputy GM

  • Feb 2017 - Jun 2019

  Strategic Planning - Create and annually update the practice's 3-5 year operational plan, including goals and tactics - Regularly perform a practice valuation for management - Establish a clear identity based on the mission, vision, and values of the practice that differentiates it from other practices and is delivered and recognized through the client experience Finance & Accounting Management - Follow a budget to help guide financial and operational decisions and plan for equipment purchase/replacement - Routinely monitor cash flow - Review financial statements and metrics monthly - Access operating profitability - Maintain a fee schedule consistent with the cost and value of the services provided Operations Management - Establish standard operating procedures that address all aspects of business management - Have an effective management team with appropriate training and experience as well as the authority to achieve practice objectives - Ensure effective and efficient workflow through proper employee scheduling, training, and performance monitoring - Have effective inter-and intra-department communications Facility Management Inventory Management Risk Management - Regularly assess and mitigate risks to the business (competitive and operational) - Address a business continuity plan Marketing & Communications Management Medical Management Information Technology Management



Healthway Medical Group

• Singapore
• Hospitals and Health Care
• 200 - 300 Employee

• Business Manager

  • Feb 2015 - Aug 2016

  Operation - To be responsible for the day-to-day management of operations of the clinic - To supervise and develop clinic staff in order to ensure excellent service to patients and effective implementation of clinic work processes - Planning, coordinating, directing and evaluating the clinic / center's operational processes and procedures - Assuring the cost efficient and effective management of the center, delivering professional and quality patient care services - Ensuring corporate messages including marketing promotions and plans are delivered and executed in the center - Managing work performance of support staff in clinic / center including training, staff development, work distribution, performance appraisals, work schedules and commendation of disciplinary procedures - Insuring clinic / center's equipment are adequate, well maintained and in good working order and stocks of supplies at all times - Promptly identifying and resolving all operational issues and concerns regarding patient-staff communications, services, environment, facilities, equipment etc. - Insuring / supervising all activities during special events, public events and treatment of VIP patients in accordance to protocols. - 2015 total sales increased by 27.5% compared with 2014. Business Development • Build up new business partnership with the insurance company, international schools, hotels, companies nearby the clinic etc • Prepare business proposal as per requirements to the different industry. Customer Service • Reception recruitment & training • Customer service & Feedback management • Set up Reception protocol Sales & Marketing • Promote our medical services via different marketing platform (media, wechat, website, events etc) • Expose company brand through different marketing activities. • Prepare marketing plan & strategy to reach the targeted customers



Pet Space Group

• Hong Kong
• Veterinary
• 1 - 100 Employee

• Area Operations Manager

  • Oct 2011 - Jan 2015

  - runs the day-to-day operations of an organization or business. - find ways to make the company more productive by providing effective methods in its business operations. - prepares program budgets, facilitates several programs around the company, - controls inventory, handles logistics and interviews and supervises employees. • Provide and train top notch customer service. • Handle client complaints and resolve client communication issues (along with the Customer Service Manager and/or Hospital Head). • Assist doctors and Client Service Manager in establishing hospital standard operating procedures/protocols (SOP) and training protocols for all staff members. • Lead practice marketing efforts. • Human Resources: Assist HR manager in hiring, training, reviews/evaluation, discipline and termination procedures of all non-DVM employees. • Security: issue security codes, keys. • Oversee employee schedules and manage PTO requests with the Hospital Head. • Accounts Payable: pay vendors in an accurate and timely fashion; maintain good relationships with our vendors and pharmaceutical reps. • Assist Medical Director in the management of the Doctor’s schedules. • Assist with reception duties including but not limited to: answer and triage client phone calls, schedule appointments and procedures, check-in clients, fill prescriptions, discharge clients, client education, relay appropriate information to/from clients to doctors and/or management. • Computer skills: Competent in Windows based PC programs including MS Word, Excel spreadsheets.



Genesys Conferencing

• Telecommunications
• 1 - 100 Employee

• Testing Engineer - Team Leader

  • Dec 2006 - Sep 2011

  - In cooperation with other teams, planning & executing validation projects; - Ensure that SET project timescales and other project requirements are met; - Diagnose and troubleshoot escalations from Tier 2 making sure SET SLA are met; - Train SET & sometimes infrastructure groups regarding above technologies; - Build and keep good team spirit; - Report project time in time tracking software ; - Ensure that the overall QA standards and procedures are met; - Contribute to the development and evolution of more comprehensive maintenance programs; - Establish good relationship with R/D, Infrastructure, marketing and Tier 2; - Manage and liaise with 3rd party suppliers where necessary, in order to progress external fault tickets; - Daily communication with teams in EMEA, NA and APAC; - Analysis the test requirement and making the test specification; - Design/Review test cases, scripts, data, environment and doing execution; - Defect analysis and problem-solving, valuable defect management; - Design interaction/logic testing throughout the system; - Doing the workload estimation and assist its distribution; - Escalate issues/risks appropriately to leader/PM; - Guidance of team level activities, esp. training Jr. or co-worker; - Perform automation or performance testing as required, could offer analysis report accordingly;