Experience

Landmark Environmental, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Technical Editor

  • Aug 2022 - Present



Self-employed

• Copywriter/editor

  • Sep 2021 - Present

  • Provide copywriting, editing, and proofreading services for web content, sales and marketing collateral, and other business communication needs. • Wrote web copy for complete overhaul of Bear Creek Design Group’s corporate website. • Collaborated with managing partner, in-house designers and contractors, and web developer to ensure web presence reflected Bear Creek's upscale services and clientele. • Provide copywriting, editing, and proofreading services for web content, sales and marketing collateral, and other business communication needs. • Wrote web copy for complete overhaul of Bear Creek Design Group’s corporate website. • Collaborated with managing partner, in-house designers and contractors, and web developer to ensure web presence reflected Bear Creek's upscale services and clientele.



Syntellis Performance Solutions (now part of Strata Decision Technology)

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Writer

  • Oct 2020 - Jun 2021

  • Led documentation efforts for Syntellis’ Financial Services team. Used Madcap Flare to deliver online help, context-sensitive help, implementation guides, and release notes in a variety of formats. • Worked closely with UX developers throughout SDLC to ensure UI complied with company and industry standards. Provided guidance on accepted style and tone for all UI text, using Figma and Whimsical to collaborate with UX/UI design team. • Reviewed user stories to ensure final product met user requirements. • Collaborated with QA and product groups to track bugs and ensure smooth release cycles. • Followed Agile methodology to deliver documentation on time in a challenging, fast-paced environment. Show less



Talisys

• Golden, CO

• Senior Technical Writer

  • Sep 2014 - Jun 2020

  • Created an online, searchable style guide from hundreds of individual policy and procedure documents to improve consistency and provide easy access for Documentation department employees. • Authored FAQ and Quick Start Guide for Vanguard's risk dashboard project. • Trained and mentored new employees on documentation processes and requirements. • Researched and developed end-user and technical documentation for new Data Protection module that safeguards Sensitive Personally Identifiable Information (SPII). • Converted five legacy online help projects from RoboHelp to MadCap Flare. • Created online help templates using MadCap Flare for new cloud-based products. • Interviewed business and technical subject-matter experts to ensure complete and accurate documentation. • Created online help, user guides, release notes, and developer documentation for five product teams and dozens of individual projects. • Collaborated with Development, Quality Assurance, and Product groups to research and identify documentation requirements and deliverables. • Designed new Microsoft Word templates to support company and customer requirements. Show less



FinFolio

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Writer

  • Jun 2012 - Sep 2014

  • Authored single-sourced online help and printed user guide using Madcap Flare for company’s flagship financial software. • Scripted and recorded product videos for entire suite of products for sales and training purposes. • Authored single-sourced online help and printed user guide using Madcap Flare for company’s flagship financial software. • Scripted and recorded product videos for entire suite of products for sales and training purposes.



Techfi/Advent

• Denver, CO

• Senior Technical Writer

  • Jul 2000 - Jun 2003

  • Wrote and edited end-user and developer documentation, including online and printed user guides, using RoboHelp and FrameMaker. • Collaborated with developers and QA staff to improve product workflow and user experience • Crafted error messages and UI language. • Improved quality of shipped code by collaborating with QA to document testing process and requirements. • Overhauled training materials to improve client satisfaction. • Wrote and edited end-user and developer documentation, including online and printed user guides, using RoboHelp and FrameMaker. • Collaborated with developers and QA staff to improve product workflow and user experience • Crafted error messages and UI language. • Improved quality of shipped code by collaborating with QA to document testing process and requirements. • Overhauled training materials to improve client satisfaction.



Virtual Village

• Dallas, TX

• Technical Writer

  • Jul 1998 - Jun 2000

  • Developed user guides and custom training materials for company's proprietary training development software. • Designed training materials for multiple platforms and clients. • Developed user guides and custom training materials for company's proprietary training development software. • Designed training materials for multiple platforms and clients.



Diamondhead Software

• Dallas, TX

• Marketing Communications/Technical Writer

  • Jun 1996 - Jun 1998

  • Created and updated sales and marketing collateral. • Implemented customer satisfaction surveys to improve client relations. • Wrote developer documentation for Diamondhead’s suite of Visual Basic custom controls. • Created and updated sales and marketing collateral. • Implemented customer satisfaction surveys to improve client relations. • Wrote developer documentation for Diamondhead’s suite of Visual Basic custom controls.



Franklin Templeton

• United States
• Financial Services
• 700 & Above Employee

• Product Manager

  • Apr 1989 - Aug 1995

  • Created and managed marketing and advertising campaigns for over 30 municipal bond funds. • Worked with portfolio managers to obtain details on investment timing and strategy for annual and semi-annual reports. • Managed team of three junior product managers. • Set team budgets and conducted annual reviews. • Created and managed marketing and advertising campaigns for over 30 municipal bond funds. • Worked with portfolio managers to obtain details on investment timing and strategy for annual and semi-annual reports. • Managed team of three junior product managers. • Set team budgets and conducted annual reviews.