Sales Operations Supervisor

• Jul 2018 - Present

 Ensure that the sales process is carried out according to Policy, Procedures and all Regulations.  Act as a main pivotal role between sales department and all other departments.  Plans, organizes, analyses and ensures a smooth sales experience for Customers.  Responsible for the customer database update.  Responsible for all the necessary procedures for documents control and archiving process.  Responsible for all Refund and cancelled cheques to be delivered to the entitled customers.  Review and reply to all CIL mails on daily basis according to up to date policies.  Responsible for all Upgrade, downgrade, consolidated and cancellation cases in coordination with Customer Relations department.  Handle all overseas deals to be blocked and sent to customers (reservation & contract) abroad, then tracking it back to our company.  Provide sales representative with troubleshooting assistance for customer orders, account statuses and relevant problem.  Coordinate, prepare and generate the preparation of the tender and contract documentation.  Responsible for preparing broker’s claims, in addition to broker’s database.  Review and initials of finance department is required before the signature process by the authorized employees (Sales Operations Manager, Finance Manager, CCO, CFO, CEO)  Review all prepared Customer’s and broker’s contracts with their information, before and after the signatures process.  Review the contract before the client’s signature in order to eliminate any errors if any. Show less