Experience

Tonal

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Senior Care Advocate

  • May 2023 - Present

• Junior Care Advocate

  • Dec 2022 - Present

  - Manage customer relations on a daily basis whilst representing the Tonal brand over an array of channels such as phone and email.- Deliver empathetic customer resolutions at a critical escalation level, whilst being committed to ongoing learning and development.- Navigate full-stack support, collaborating with cross functional support teams to ensure efficient and quality customer care.



LVMH Perfumes & Cosmetics

• Cosmetics
• 700 & Above Employee

• Freelance Sales Specialist

  • Jan 2018 - Feb 2023

  • Educate multiple demographics of clients on a daily basis of brand culture and history while upholding luxury retail standards. • Demonstrate exceptional client services while maintaining sales across multiple high-volume luxury retailers such as Nordstrom and SEPHORA. • Educate multiple demographics of clients on a daily basis of brand culture and history while upholding luxury retail standards. • Demonstrate exceptional client services while maintaining sales across multiple high-volume luxury retailers such as Nordstrom and SEPHORA.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Clé De Peau Beauté Sales Lead

  • Oct 2018 - Apr 2020

  • Met monthly sales goals for a $1,000,000+ counter with a 25% increase each quarter per fiscal year while cooperating closely with business manager and account executives. • Coordinated and facilitated beauty events, promotions and master classes with high achieving results and attendance of 30+ VIP clients. • Collaborated closely with divisional retail merchants, logistics team and vendors to review business reports, plan for inventory forecasts and develop social media marketing strategies to deliver and drive sales. Show less



Shoppers Drug Mart

• Canada
• Retail
• 700 & Above Employee

• Lead Cosmetician

  • Oct 2015 - Oct 2018

  • Drove cosmetic sales with 30+ brands while obtaining partnerships with vendors to execute events and trainings. • Top sales for the entire beauty department while maintaining a standard of professionalism with a team of 10+ in a competitive pay structure. • Offer exceptional product recommendations, develop and service a strongly loyal client base that was maintained through corporate sales tools such as E-clienteling and POS specific programs. • Drove cosmetic sales with 30+ brands while obtaining partnerships with vendors to execute events and trainings. • Top sales for the entire beauty department while maintaining a standard of professionalism with a team of 10+ in a competitive pay structure. • Offer exceptional product recommendations, develop and service a strongly loyal client base that was maintained through corporate sales tools such as E-clienteling and POS specific programs.