Experience

Intalock Cyber Security

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• System Manager

  • Sep 2021 - Present

  Managing Intalock corporate and Security Operations Centre’s internal information systems Managing Intalock corporate and Security Operations Centre’s internal information systems



Spirit Technology Solutions

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Manager

  • May 2018 - Sep 2021

  As Technical Manager, was the escalation point for all MSP based issues that helpdesk and technical support were unable to resolve. Provide Pre-Sales architecture planning and deployment for a wide variety of MSP based solutions. Provide high level network engineering design and troubleshooting. Provide support for: • Large scale datacentre operations and management. Including expansion and troubleshooting. • AWS and Azure based systems and deployment. • Clients with complex network and server infrastructure. Key Responsibilities • Provide support for helpdesk / technical support and address expiring SLAs quickly. • Maintain a SLA with clients, monthly visits, vCIO, Account Management and Sales. • Maintain the datacentre infrastructure as well as the security profile of the services it offers. Technologies • Sophos, HPE, Synology • Windows 2008R2 – 2019, SBS2011, Active Directory, Terminal Servers, SQL Server management and a wide variety of Linux based systems. • VMware / Hyper V • Google Business and Office 365, extending to advance Azure and identity management setups. Show less



Storm Network Pty Ltd

• Australia
• IT Services and IT Consulting

• Director

  • Aug 2012 - May 2018

  Self Employed MSP for around 25 clients with up to two staff employed. Manage and support a wide variety of infrastructure and systems ranging from a hotel, a printing press, an association, finance brokers and a shopping center. Many custom solutions to suite a wide variety of budgets. Supported systems / infrastructure: • Total Cloud based businesses. Office 365 / SharePoint, Google Business, Dropbox etc. • Remote Desktop Service setups, on premises and cloud based. • Self managed datacentre with over 10 servers and 2 data storage points. • Multi Tenanted hosted Exchange (migrated to Office 365 early on). • Manage various wireless solutions (Xirrus, Unifi and cnMaestro/Cambium). Key Responsibilities • Acquire new business, onboard and maintain their infrastructure / systems. • Maintain a SLA with clients, monthly visits, vCIO, Account Management and Sales. • Maintain the datacentre infrastructure as well as the security profile of the services it offers. • Answer calls from clients and resolve their issues swiftly. • Day to day operations of a small business, such as payroll and other finance needs. Achievements • Setup of the Fashion Spree I.T. infrastructure. Ranging from Fibre deployments, VLAN security, Video surveillance system management (Milestone) and a full feature public WiFi system spanning over 13,000 square meters. • Setup many new companies’ I.T. infrastructure from the ground up, with various budgets and a wide variety of requirements. Technologies • Sophos, Cisco, HP, IBM, Synology • Windows 2008R2 – 2016, Exchange 2010 and 2013., SBS2011, Active Directory, Terminal Servers, SQL Server management and some Linux based systems. • VMware / Hyper V • Google Business and Office 365 • Websites, Domain Hosting, E-Mail hosting. Show less



Digital Access Network ISP

• Australia

• Network Engineer

  • Oct 2009 - 2012

  Digital Access Network was primarily a System Maintenance IT Support provider. Director started ISP branch of company. Was the Network Engineer who ►Routed all networks. ►Setup EFM LAC/LNS Cisco router. ►Setup ADSL LAC/LNS Cisco router. ►Setup BGP for Digital Access Network both on Cisco and later SOPHOS UTM Firewall. ►Setup Radius Server on Linux for EFM and ADSL clients which assigned the necessary information to form a PPPoE session. ►Troubleshoot a whole range of ISP level issues, such as MTU issues, Layer2 errors etc. Helped move Digital Access Network into a true hosted environment with ESXi 5 / VMWare server setups. Key Responsibilities ►Maintain ISP Networks, modify and update records. ►Maintain Client Servers 2003 and 2008, as well as their Exchange Server ►Check Backups and fix any issues with: Off-Site Back-up / System Snapshots and incremental backups. ►Answer calls from clients ►Fix any issues clients are having, from Desktops to Servers to Hosted VMs to Hosted Exchange ►Troubleshoot ISP / Client issues ►Be on call for any ISP needs ►Update Billing Time Achievements ►Setup an ISP Network from ground up. (Networking done on my own) ►Fully configure and setup an ESXi Server 5, with 10 VMs, 1 Server 2008 R2 with Exchange 2010 in Hosted Mode and a Terminal Server with 15 users. Setup SharePoint Server for the 15 users to collaborate. Backup solution included, Tested and ensured all working, setup was done on my own. ►Hot troubleshoot numerous Exchange servers from total disaster recovery to Database failures to RPC connection issues to minor issues Technologies ►Billion, Cisco, Netgear, SOPHOS UTM ►Windows 2003 – 2008, Exchange 2003, 2008, 2010. Active Directory. Terminal Servers. SQL Server management. ►ISP ►Websites, Domain Hosting, E-Mail hosting. Cloud Computing / Virtual Machines. Show less



Self-Employed

• Sydney, Australia

• Self Employed Contractor

  • Feb 2005 - Oct 2009

  Self-employed and learning new skills when the client requires it. Gained the ability to learn things and pick up skills very quickly due to the dynamic environment of working for yourself. Key Responsibilities ►Communicate in plain English to clients ►Repair / resolve computer issues for clients ►Design IT systems for clients within the set budget ►Implement IT systems for clients ►Build simple websites for clients ►Design and build messaging systems for clients, ranging from Exchange to BES (BlackBerry Enterprise server) to Microsoft Push. ►Availability management ►Assist in day to day IT tasks Achievements ►A client, who had experienced a major virus out break which caused a high level of damaged systems, I was able to completely recover server and workstations and implemented an Proxy solution scanning Web Traffic for viruses in addition to Kaspersky Anti-Virus Workstation edition. ►Create small websites for clients, ranging from personal, business and side business. ►Create Intranets over the Internet with VPNs for clients with multiple offices. Technologies ►Billion, Cisco ►Windows 2003, Active Directory, Terminal Server, Exchange 2003, BES (BlackBerry Enterprise server) ►VPN ►Websites, Domain Hosting Show less



BrainWave Centre Ptd Ltd

• New South Wales, Australia

• Technical Support Engineer

  • Sep 2007 - Jun 2009

  Employed by BrainWave Centre to manage their servers and be their 1st and 2nd line support in their service desk. Became both Incident and Problem Manager for BrainWave. Also managed Gazcorp )parent company) and their daughter companies (MegaCenta Liverpool, Liverpool Markets and Phoenician Stone) Key Responsibilities ► Manage 5 satellite offices connected via VPN ► Submit Request For Change and other forms to ISP for Firewall and other services. ► Manage 4 Windows 2003 Servers ► Manage Exchange 2003 ► Manage DFS (Distributed File System) ► Manage Terminal Server ► Manage Linux Server for SQL and PHP (Apache) ► Manage VMWare ESXi 4 Achievements ► Designed, implemented an entire office using Visio and co-ordinated the project with the building contractors and IT suppliers. ► Designed, implemented company wide Anti-Virus solutions and E-Mail firewall solutions ► Manage advance medical equipment and maintain them. Technologies ► VMWare, advance medical equipment ► Windows 2003, Active Directory, Terminal Server, Exchange 2003, BES (BlackBerry Enterprise server) ► VPN, VOIP Show less



Cover More Travel Insurance Pty Ltd

• Australia

• Claims Officer

  • Aug 2003 - Jan 2005

  Claims officer role in processing Travel Insurance Claim approving or denying them Key Responsibilities • General Insurance COP - Working knowledge of the Insurance Code of • Privacy Laws • The basis of decisions, and conclusions reached, are well documented. • Decisions are made by duly delegated / authorised staff. • Payment is correctly calculated (correct excess and policy limit/s also applied) • Review by IDRC and dispatching of final decisions letter within fifteen working days of Dispute -arising. Show less



Allianz Insurance Australia Pty. Ltd

• Australia

• Claims Officer

  • Jul 2001 - Aug 2003

  Claims officer role in processing CTP Insurance. Manage a portfolio of claims, some taking years to finalise. Key Responsibilities • Ensure your file was looked at and reviewed on a regular basis. • All law dealing matters with claims were met and if possible exceeded. • All guidelines for claim handling and rehabilitation were met. • When dealing with direct claimants a high level of customer service is expected. • Negotiate with direct claimants and solicitors to settle for a favourable figure. • Manage all computer technical problems while still achieving expected core job accountabilities. • Time management and work load balancing, prioritizing. Show less



Blitz Enterprise Pty Ltd

• Australia

• Door to door customer service

  • Oct 1999 - Feb 2000

  Door to door customer service, selling phone services, ranging from local to international. Key Responsibilities • Get with the group every morning and night and discuss new methods and presenting products. • Ask many questions to the Group leader in order to educate whole team. • Work with high goals. Move from Team leader to Assistant Manager • Help new people in the business to achieve more sales. • Achieve an acceptable amount of sales as a demonstration to other colleagues • Learn selling methods and ensure it is applied properly when out working. Show less