Client Solutions Analyst

• Jun 2023 - Present

Product Owner

• Feb 2022 - Oct 2022

Leadway Assurance Company is Nigeria’s foremost provider of casualty, commercial, and personal property insurance, travel and life insurance with an estimated 201 million USD in gross written premium and over 1.2 Billion USD in total asset base.• Secured partnerships with six high-growth FinTech scale-ups and Telcos to secure the firm’s position as a market leader in digital and micro-insurance distribution and growing policy count by over 50k subscribers within three months.• Implemented agile methodologies in defining user requirements, achieved collaboration between client and business stakeholder groups, and delivered four successful API integrations according to requirements and delivery plans. • Led product discovery and development for the new micro-insurance business unit, developed sales strategy, and achieved partner-specific sales targets through SaaS partnerships and other digital sales channels.• Facilitated the planning and delivery of all key partner marketing campaigns and communications in line with client and business requirements, to support the delivery of business and client sales targets, on time and within budget.• Identified and maintained strong stakeholder management of critical business sponsors and leaders across all business functions including technology, underwriting, operations, risk, and actuarial teams. Show less

Bancassurance Relationship Manager

• Oct 2019 - Jan 2022

• Developed strategy for managing existing partners and creating new business channels including insurance brokers, commercial banks, microfinance banks, and affinity groups that delivered 8% YoY average portfolio growth and revenues in excess of 5.7 million USD• Contributed to a 25% growth in Net Promoter Score (NPS) by promptly dealing all clients’ requests, inquiries and complaints and cutting the service turn-around time from 6 hours to 2 hours.• Evaluated on a quarterly basis and on request the performance of portfolio products, marketing campaigns, and distribution channels, conducting market/sector research and presenting the reports to senior management.• Performed AML/KYC due diligence and assessment of documents and other information presented by retail and B2B clients for policy administration to ensure compliance.• Supervised and performed quality assurance checks on administered policy documents to prevent operational errors and reputational damage to the company.• Liaised with claims, operating, and underwriting teams to ensure effective and expedited resolution of all clients’ requests and improved client satisfaction.• Ensured effective and expedited claims handling and resolution of clients’ complaints resulting in increased client satisfaction.• Processed reconciliation of all premium inflows for clients’ insurance transactions while ensuring accurate and prompt receipting of premiums against insurance policies Show less

Worksite Representative

• Sep 2019 - Sep 2019

• Onboarded 3 worksite channels and managed the marketing and sales lifecycle for different life and general insurance products that delivered over 9000 USD in premiums.• Engaged the use of large seminars, email marketing and office lunch break-out sessions for sales funneling.

Graduate Intern- National Youth Service Corps

• Jul 2018 - Jun 2019

• Developed and engaged social research questionnaires to measure environmental awareness and behaviors of participants from local communities in Jos, Plateau state towards climate change and biodiversity conservation. • Engaged farmer cohorts and school clubs with my team to teach the importance of climate action and biodiversity conservation • Worked with my NYSC CDS team to develop a peace building project by creating and disseminating to local groups and crisis hot spots a historical documentary of the unique cultural diversity on the Plateau to positively influence the narratives and promote cultural and religious co-existence. • Created a game-iConserve board game as a fun and engaging tool to teach appropriate conservation behaviors to school-age students • Coordinated a team of locals and other serving youth corps members to raise funds from Tearfund Nigeria and some other organizations to create a conservation garden project at Secretariat Junction, Jos, Plateau state as part of a Community Development Service project. • Received the Plateau State Award and recognition for outstanding National Youth Service Show less

Business Development Manager

• Mar 2016 - Jul 2018

Paypass Africa operated as a student-focused advertising and ticketing start-up aimed at digitizing campus event ticketing and securing student loyalty to businesses and SMEs operating in University Campuses. • Designed product marketing and channel growth strategy responsible for increased brand awareness and an 18% increase in client sign-ups within 6 months. • Designed pitch decks used to apply for seed funding and incubation with CC hub, YCombinator, and other startup accelerator programs • Led the onboarding of over two thousand (2000) student users to clients’ products through campus activations and event marketing campaigns. Show less