Directeur | Eigenaar | Oprichter | Founder | CEO - Creatieve Effectieve Opperbaas ;)

• Feb 2016 - Present

Trotse eigenaar van deze unieke en eigenwijze branding agency. Wij willen fans en ambassadeurs creëren voor jou, door een toffe brand te creëren met jou. Daarnaast alles wat daarbij komt kijken op marketing gebied. Side hustle: LinkedIn trainingen :) Trotse eigenaar van deze unieke en eigenwijze branding agency. Wij willen fans en ambassadeurs creëren voor jou, door een toffe brand te creëren met jou. Daarnaast alles wat daarbij komt kijken op marketing gebied. Side hustle: LinkedIn trainingen :)

Strategie, Branding & Social media(LinkedIn)

• Jan 2021 - Present

Bestuurslid en Oprichter

• Nov 2019 - Present

Global Operations Manager

• Aug 2016 - Aug 2017

As Global Operations Manager I am responsible for all operational aspects of the company, my key responsibilities are;- Product and concept development- Project management of all Global A-list clients- Project manager for all interactive partner projects- Marketing Manager- MT member- Managing the Customer support department and global team- Monitoring, evaluating and improving purchasing, warehousing, logistic and installation processes - Development and analyses of service KPI's, including NPO score- All operational budgets- Assessment reports and numbers on all operational matters.Sub responsibilities lie within heading up the marketing team and being a member of the HR DMU.My departments main focus it to make sure that all new and current clients are always 100% satisfied, and stay that way. Coming up with new and improved ways to improve the A to Z process between contract signing and launch, plus all operational aspects throughout the contract. This is just a general overall description of my job, if you want to know more or have any questions, please feel have free to InMail me. Show less

Head of Client Services Europe

• Sep 2014 - Aug 2016

In a nutshell; Product, concept development and project ManagementProject Management: During Project management I ensure that the project is completed on time and within budget, that the project's objectives are met and that everyone else is doing their job properly. This goes for both Guide ID staff and third party companies. The projects are usually separate to usual day-today business activities and require a group of people to work together to achieve a set of specific objectives. I oversee the project to ensure the desired result is achieved, the most efficient resources are used and the different interests involved are satisfied.Account Management:Within the Account Management I serve as the primary business contact for all top clients and am responsible for client satisfaction. I am expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, I continuously work on building relationships with clients to encourage new and repeat business opportunities. Besides this I am responsible for running the Client Services department, which includes purchasing, warehouse, logistics and helpdesk.Product Development:Under Product development falls the responsibility of collecting and analyzing client and end user feedback. The feedback is then analyzed to seek out what demands are in the market and how we can supply them via our platform and products. Other development responsibilities lie with the development of POS and product user tools that assist clients and end users during day to day use of the system.Marketing Manager:Responsible for all marketing activities in Europe. From concept development to organisation. Events, Social Media, on and-offline media and internal training. Show less

Business Manager UK & Ireland

• Feb 2012 - Sep 2014

Implementation of the Podcatcher Interactive Guide platform in the UK. The development of new products and concepts for the UK market.Our platform creates great Interpretation and interaction with your visitors. It is also a great research tool for 24/7 live visitor feedback. The latest development and new tool within the platform is a online visitors marketing element.As a whole this platform solves many Museum and other heritage sites issues and can be implemented without needing any investment or funding.Besides this I fulfill the role as interim marketing manager for all marketing aspects across Europe. Show less

Key account Manager

• Jun 2010 - Feb 2012

Sales, concept development and product ideas/development. Full responsibility for the Media-Markt and Saturn group NL. A regional national focus, with a primary task focus on the sales and margin development in accordance to the yearly targets, mutually set and agreed upon with the European director and national sales manager. Targets are to be realized by Relation Management, New Business Development and Upsell and cross-selling. These targets will be achieved by task such as; - Prepare, confirm and conduct visits to and from headquarters and local office of BigBen/Square Enix - Follow-up of topics confirmed in visit reports - Create and maintain Account plans - Improvement on product portfolio - Initiate the sales process by means of acquisition, by planning meetings with local customers. - Closely follow market developments and act proactively on trends and changes within the market. Partake an active role in the collection of strategic market information. Show less

Retail Executive Audio Video Division.

• Oct 2008 - Jun 2010

Responsible for stores in the east of Netherlands. - Product and concept development reports - Create brand visibility in stores - Improve relations with all accounts - Inform and train local sales teams - Market analysis and reports for senior sales team Responsible for stores in the east of Netherlands. - Product and concept development reports - Create brand visibility in stores - Improve relations with all accounts - Inform and train local sales teams - Market analysis and reports for senior sales team

Sales en Marketing Manager

• Jun 2006 - Sep 2008

Development of a business plan for a new coffee concept for mobile barista units, a shop in shop concept and a range of new franchise stores. After the development of the plans I was responsible for the implementation of the plan and the generating the first leads. Turning these leads into the first sales contracts. All marketing aspects of the new brand. Onsite workshops and events as barista Development of a business plan for a new coffee concept for mobile barista units, a shop in shop concept and a range of new franchise stores. After the development of the plans I was responsible for the implementation of the plan and the generating the first leads. Turning these leads into the first sales contracts. All marketing aspects of the new brand. Onsite workshops and events as barista