Experience

Locknet Managed IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Compliance Officer

  • Apr 2021 - Present



Vernon Memorial Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Manager, Compliance & Risk

  • Jun 2017 - Apr 2021

  - Managed Corporate Compliance Program and served as Corporate Compliance Officer - Monitored organization risk areas (e.g. legal, regulatory, coding, etcetera) and served as Risk Manager - Conducted investigations; consulted with legal counsel when necessary - Maintained strong awareness of laws and regulations, keeping abreast of current changes that may affect healthcare systems - Oversaw the management and reporting of quality indicators for meaningful use/promoting interoperability, health plan monitoring, public registries, and other government required quality reporting; directly supervised Quality Improvement Coordinator - Coordinated actions related to state/federal surveys - Provided education to allied health staff, medical staff, and board on compliance and quality subjects



Mayo Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Accreditation & Regulatory Specialist

  • Mar 2016 - Jun 2017

  - Met hard deadlines set by regulating agencies - Facilitated multiple teams aimed at improving regulatory compliance and performance in collaboration with various department supervisors, directors, and leaders - Researched and problem-solved to assist in selecting appropriate approaches to attain compliance in various licensure settings - Set agendas for committee meetings - Coordinated with the organization's accrediting body (i.e. The Joint Commission) in matters of survey and regulation - Coordinated and supported state/federal surveys for surveys in a variety of licensure settings - Developed and provided education to a broad audience within the organization - Led organization's continuous accreditation readiness (CAR) program



Bethel Home & Services, Inc

• Hospitals and Health Care
• 1 - 100 Employee

• Nursing Home Administrator

  • Oct 2011 - Mar 2016

  Administrator of an 85-bed skilled nursing facility within an ELCA sponsored not for profit corporation. Reporting departments include Nursing, MDS Coordination, Nutrition Services, Social Services, Recreational Therapy, Laundry, Housekeeping, and Medical Records. - LEANed out 1.4 FTEs and "right-sized" facility licensure to ensure financial viability following cuts in reimbursement - Led facility to a slot on the U.S. News and World Report listing of best nursing homes in both 2013 and 2014 - Operate within a continuum of services and assist with determinations regarding less restrictive placement for the individual (RCAC, CBRF, home care, adult day care, etcetera) - Filed multiple self-reports with the Bureau of Quality Assurance resulting in zero cited deficiencies to the entity - Co-facilitate the Vernon County Care Coalition, supporting and working on projects to improve care transitions and overall health status for the county's residents - Oversee facility renovation efforts including design decisions, timelines, and management of workflow impacts



Mayo Clinic Health System in Barron

• Administrative Intern

  • Aug 2010 - Aug 2011

  - Submitted written commentary to Preceptor upon completion of each department rotation and consistently received above-average evaluations. - Completed a Kaizen (LEAN management), effectively increasing the utilization of the Customer Service Volunteer by 33%; thereby allowing regular staff more time to support the primary value--the needs of the patient come first. - Coordinated the purchase of twenty windows--including management of bidding process and vendor selection. - Collaborated with the Barron County Emergency Management Director to create a winter emergency sheltering plan to address the needs of displaced travelers. - Analyzed the advantages and disadvantages of an ability-based, small group approach to restorative care in the nursing home. - Organized a community focus group, to discuss expansion of the emergency department, which resulted in the development of four, new action items for the department’s work plan. Presented results to the Board of Directors. - Compiled a 96-hour resource sustainability plan to satisfy requirements of The Joint Commission, which was reviewed and accepted as sufficient by the survey team during their visit. - Developed a tool for more effectively tracking the continuing education of Certified Nursing Assistants.



Mayo Clinic Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Dietary Aide

  • Jan 2009 - Jun 2010

  - Collaborated with department director to create a computer-based training for roll out to all organization staff clarifying each staff member’s role in the hospital room service process. - Functioned as a liaison between patients, visitors, and departments to meet their needs within 45 minutes of request. - Advocated for patients to their provider on three occasions with 100% success rate. - Delivered and picked up patient trays, as a part of a team, for 70-125 hospital patients while maintaining excellent customer service standards and a friendly manner. - Persuaded Department Director to allow additional professional development coursework based on the work of Stephen Covey to improve time management skills and develop a personal mission statement.



Gundersen Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Dietary Aide - Patients

  • Feb 2008 - Aug 2008

  - Cross-trained to cashier and short-order cook. - Inventoried and delivered floor stock for six floors of the hospital building on a routine basis. - Monitored temperatures of food products, refrigerators, and freezers for compliance with regulatory standards with at least 95% accuracy. - Participated in food preparation, set-up, and clean-up across all shifts for both patient tray service and the cafeteria. - Functioned as a liaison between patients/visitors and departments to meet their needs. - Maintained highest customer service standards.