Columnist, Mentor, and Meta Community Moderator

• Sep 2018 - Present

Startup Business Coach, Consultant, and Affiliate Marketer

• Oct 2016 - Present

Use coaching, business, IT, digital marketing, project management, agile and consulting skills to help life coaches and therapists build a viable business. Provide project management, SEO, digital marketing, social media management, business plan writing, and startup launch implementation for solo and microbusiness. Assist small businesses in getting productivity and training tools that add value without breaking the budget. Responsible for internal strategy, partnership, and expansion for Daley Consulting. Show less

Sr. Technical Solutions Manager

• May 2016 - Sep 2016

Served as engagement manager and sole contact for business partners to initiate a request for AT&Ts technology group for technology service realization needs. Managed technology development end-to-end service realization. • Collaborated with business partners on potential strategies, technological impacts and solution alternatives. Engaged architects for analysis and high level order of magnitude estimates. Identified initial project resources based on high-level assessment.• Facilitated prioritization to ensure key business initiatives are funded and executed.• Assisted client in defining scope with appropriate content & detail. Worked with Solutions Architect to produce high-level system/network architecture model. Established initial target delivery dates. • Provided business case level estimates for technology and non-technology development. Partner with the Client Project Manager, Program Management and Finance to provide technology development budget oversight. Show less

Senior Project Manager (Marketing)

• Jan 2015 - Apr 2016

Served as the representative for marketing business partners to manage a complex, multi-phased promotion management projects in need of technology service realization. Partnered with Technology Solutions Manager to ensure alignment of business and technology roadmaps • Established initial project timeline and ensured it aligned with AT&T’s technology development’s delivery schedule.• Monitored progress with key partners to ensure business and technology resources were properly aligned.• Facilitated business case development and ensured project budget aligned with ROI expected from the project.• Developed project scope documents and joint requirements documents to ensure proper translation of client requirements to the technical teams. • Facilitated requirements work sessions that included application project managers, architects and subject matter experts. • Approved or rejected change request on client’s behalf. Proactively managed project risks. Show less

Senior Project Manager/ScrumMaster

• Jun 2014 - Oct 2014

Managed a large, complex CRM program for a major hospitality company that crossed multiple development groups, business areas, and data centers. • Forecasted and reconciled program budge by working with technology partners (big data, web delivery, mobility and infrastructure teams). Reported program health to senior management. • Led daily scrums, accountable for Scrum Framework and coaching team to high performance. • Partnered with Product Owner to ensure backlog tracking, grooming and communication. • Facilitated Scrum Planning and Retrospectives. • Managed project’s full enterprise life cycle including ideation, capitalization and funding. Show less

Independent Consultant Agile Project Manager

• Feb 2013 - Mar 2014

Led CNN Scrum teams on capital and operations projects. Responsible for managing overseeing website deployment for shows, specials and series. This includes deployment of blogs and web pages for Anthony Bourdain, New Day, George Stroumboulopoulos, etc. Managed shows, specials and blog integration during major redesign to CNN’s website. • Managed all aspects of the project life cycle including planning, development, change control, implementation, issue management, client relationship management and team leadership. • Facilitated Backlog grooming sessions, Daily Scrums, Release & Sprint planning, Retrospectives and Sprint Reviews. • Facilitated user acceptance testing that spanned across the technology and product management teams. Show less

Sr. Project Manager/Scrum Master/Resource Manager

• Nov 2010 - Aug 2012

Served as a project manager, resource manager and ScrumMaster for government projects. Project team members were located both in local and remote locations. Contributed to business development by serving as an IT product development subject matter expert and by writing federal contract proposals. Served as a contributing editor for the company’s newsletter. Key Accomplishments: Served on the business development team that generated over $5 million in government contracts. Successfully migrated the Healthy Homes application to HUD. Increased productivity by over 75%. Received high commendation from IT governance for successfully implementing Scrum and obtaining IT governance approval. Show less

Independent Consulant

• Sep 2009 - May 2012

• Facilitated sprint planning, retrospectives and demos for small IT projects. • Served as a corporate and personal Scrum Coach. • Liaised between client and contract team implementing the work. • Provided clients with startup business planning and strategic consulting, including formulating business vision and mission statements, aligning goals and objectives with mission, and business modeling. • Assisted clients with branding and marketing by managing the development of print and online marketing artifacts which included leading the development of SEO-friendly websites. Show less

Student

• Dec 2009 - Nov 2010

Sr. Business Analyst

• Jan 2005 - Jul 2009

• Acted as a user proxy by creating user stories, maintaining backlog grooming, representing users in iteration planning meetings and conducting cost-benefit analysis. • Successfully managed product requirements analysis, documentation, development, and user acceptance testing. • Created order of magnitude estimates, assigned development resources, managed project schedule, prioritized work and communicated status to management. • Developed functional and non-functional requirements. Created data and process models as well as object-oriented diagrams. • Coached and mentored junior and mid-level business analysts. Effectively implemented changes in internal SDLC framework. • Verified solutions readiness. Led retrospectives and documented lessons learned. Successfully led lead six sigma project. Show less

Product Management/Business Analyst

• Apr 2004 - Dec 2004

• Tasked with all product management responsibilities for international software company that offers a suite of products to manage wholesale floor plan, accounting, and risk management solutions. • Managed projects during pre-sales, analysis, design and development. • Responsible for managing product change requests, performing impact and gap analysis, formulating price estimates, creating statement of work, project plan and schedule. • Led work session with internal and external stakeholders. Show less

Systems Analyst

• 2002 - 2004

• Provided systems analysis and product management for the firm’s online tax software. Liaised with internal technical team, business partners, users and outside vendors. • Developed and maintained requirements management plan and schedule. Created functional and nonfunctional specifications, visual diagrams, and mockups. Formulated user-acceptance criteria and solutions readiness plan. • Analyzed programming code, SQL, and architecture models to reverse-engineer business rules. • Reported solution status to PMO and verified reported product defects. Defined and continuously improved organizational processes, methods and tools. Show less

Contractor Lead Business Systems Analyst

• 2001 - 2002

• Provided systems analysis and product management for the firm’s online tax software. Liaised with internal technical team, business partners, users and outside vendors. • Developed and maintained requirements management plan and schedule. Created functional and nonfunctional specifications, visual diagrams, and mockups. Formulated user-acceptance criteria and solutions readiness plan. • Analyzed programming code, SQL, and architecture models to reverse-engineer business rules. • Reported solution status to PMO and verified reported product defects. Defined and continuously improved organizational processes, methods and tools. Show less

Lead Business Analyst - Contractor

• 2000 - 2001

Led a team of 7 business analysts for a major insurance company to finalize requirements documentation for the firm’s insurance policy and payment system and to implement RUP as a standard. Trained and mentored business analysts, hired additional resources as needed, assigned projects to business analysts, assessed business analyst performance, formulated and reviewed specifications, managed project schedule, led JAD sessions, participated in the functional review boards, conducted impact analysis, and validated test plans against functional specifications, including use cases, prototypes and creating of data/object models. Managed projects from requirements to product verification. Facilitated team meetings. Provided feedback to project team and communicated project status to senior management. Successfully improved requirements efficiency by over 75% through the implementation of object-oriented techniques to the requirements and project management processes Show less

Lead Business Analyst - Contractor

• 2000 - 2000

Managed requirements for an Internet’s client’s portal solution. Assigned task to analyst, maintained plan and schedule and liaised between the marketing department and technical team. Implemented use case standards and best practices. Managed requirements for an Internet’s client’s portal solution. Assigned task to analyst, maintained plan and schedule and liaised between the marketing department and technical team. Implemented use case standards and best practices.

Sr. Programmer Analyst/Project Lead

• 1996 - 2000

Served as a senior member of the client-server/web application team responsible for serving the information technology needs of the company’s Paper Division. Also managed the Bill of Material Systems and the Sales Analysis Management tool. Responsible for project management planning, process definition and improvement, solutions development, resource assignment, risk management, and issue tracking. Formulated solutions architecture, communicated project status to senior management, and performed system verification. Transitioned department from the use of Waterfall to RUP, including implementing use cases, UML diagrams, and evolutionary prototypes for system analysis and design. Show less

Consultant

• 1992 - 1994

Portfolio Assistant Portfolio Assistant

Campaign Planning - Administrative Assistant

• 1989 - 1993

Supported a staff of 1 manager and 7 campaign planners. Responsible for creating reports, preparing campaign planning proposals, coordinating meetings and answering phones. Supported a staff of 1 manager and 7 campaign planners. Responsible for creating reports, preparing campaign planning proposals, coordinating meetings and answering phones.

Secretary

• 1987 - 1988