Experience

Universidad San Marcos

• Costa Rica
• Higher Education
• 1 - 100 Employee

• Teacher

  • Sep 2022 - Present

  Teacher of the course "Development of communication skills" of the postgraduate career in education. Teacher of the course "Development of communication skills" of the postgraduate career in education.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Instructional Designer

  • Aug 2021 - Present

  Create effective, engaging learning experiences for Amazon Heavy Bulk Services. Draw on best practices from education, design, psychology, systems theory, and creative writing to create eLearning, face-to-face workshops, job aids, and other performance support solutions.

• Marketing Associate

  • Sep 2018 - Aug 2021

  Design and development of self-directed Instructional material and standard operational procedures for the SJO F3 marketing team). Scheduled Marketing Campaigns on Fresh and Prime Now Events, weekly graphics designed for weekly campaigns.



Grupo Educativo Sigma

• San José Costa Rica

• Teacher

  • Apr 2018 - Sep 2018

  Preparation for UCR-UNA-TEC exams: logic, analogies, spanish grammar, mediation strategies, creation of evaluation instruments, master classes. Preparation for UCR-UNA-TEC exams: logic, analogies, spanish grammar, mediation strategies, creation of evaluation instruments, master classes.



Colegio Nacional de Educación a Distancia (CONED)

• San José, Costa rica

• Spanish Teacher

  • Jan 2018 - Jun 2018

  Didactic planning, quarterly plans, remedial plans, mediation strategies, creation of evaluation instruments, master classes. Didactic planning, quarterly plans, remedial plans, mediation strategies, creation of evaluation instruments, master classes.



NeoEscritores

• Costa Rica
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Web Designer & Content Writer

  • Feb 2016 - Dec 2017

  Designed websites that required creative and technical content writing, self-directed trainings, marketing strategies, community management, video editing, project management, and document translation. Designed websites that required creative and technical content writing, self-directed trainings, marketing strategies, community management, video editing, project management, and document translation.



EF Education First

• Switzerland
• Education Management
• 700 & Above Employee

• Language Facilitator

  • Mar 2017 - Sep 2017

  Dynamic and “On the road” language classes, developed and designed instructor-led material, participation strategies, and team building activities. Language facilitator for large groups of international students. Dynamic and “On the road” language classes, developed and designed instructor-led material, participation strategies, and team building activities. Language facilitator for large groups of international students.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • Jan 2015 - Feb 2016

  Software and hardware technical support, provided quick resolution to customers on urgent requests through emails, chats and phone calls. Software and hardware technical support, provided quick resolution to customers on urgent requests through emails, chats and phone calls.



MOTIF

• Hong Kong
• Apparel & Fashion
• 1 - 100 Employee

• Travel Advisor

  • Aug 2014 - Jan 2015

  Customer service, Backoffice, tourism, data analysis. Customer service, Backoffice, tourism, data analysis.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Floor Support

  • Jan 2010 - Feb 2014

  Customer service, technical support, instructional design, weekly and monthly reports, coaching, and training. Customer service, technical support, instructional design, weekly and monthly reports, coaching, and training.