Experience

Hooker Furnishings Corporation

• United States
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• ASIA IT SPECIALIST

  • 2023 - Present



Home Meridian International

• Furniture
• 1 - 100 Employee

• IT SUPPORT SPECIALIST OF ASIAN OPERATIONS

  • Mar 2014 - Jan 2023

  - Responsible for all IT processes in the company, including those in Vietnam, China, and Malaysia. - Use Spiceworks (IT Tickets System) to handle all problems quickly when end-user requests come in. - Office365 Admin: Handle all Asian user accounts. BOX Admin: As needed, create, delete, or update Box user accounts, and ensure that the license is sufficient for all when reporting to the US to purchase an additional license. - iAuditor Admin; manage all QC accounts, create, delete, and update them, as well as fix the problem when they cannot make the report in the iAuditor system to upper managers. - License Manager: Ensure that all types of license usage are legal and that users do not engage in any illegal license usage, such as with Windows, Office, Symantec, TeamViewer, AutoCAD, 3Ds Max, Vray for 3Ds Max, and so on. - Manage a rendering farm system for the CAD department. - Ensure the IT infrastructure (server room, LAN/WAN, Wi-Fi, and IP-Phone system) is in good working order. - Ensure that the local IT software, procedures, policies, and audits comply with US Office, license, and Vietnamese laws. - Hardware, software management, and maintenance work of IT systems (all networked devices containing system devices such as servers, PCs, Symantec Antivirus, TeamViewer, telephone systems, etc.) - Monitor Internet traffic/wireless for both Vietnam and China. - Ensure that the company's network is in good, secure, and fast working order. Purchase equipment as needed. - Research new technology and suggest it to upper management in Vietnam and the US for the process when needed. - Other tasks assigned by the VP of Information Technology/Directors Show less



KPMG Vietnam

• Vietnam
• Financial Services
• 700 & Above Employee

• IT ASSISTANT FOR MANAGER

  • 2009 - 2013

  Working closely with end-user on supporting IT related requirements. Take care of the quality of service for all systems will be confirmed by me and remind IT staff to act. To perform an IT service survey to collect end-user feedback and propose solutions to improve that. Other tasks as assigned by the IT Manager. Hardware, software management and maintenance work of the IT system (All network containing system devices such as Server, PC, NAV.) Create new users and delete old users in AD Install hardware and software for servers/PC/laptop. Install window server 2k3/2k8 & WDS: creating the OS images to deploying for many machines. Research the new technology and can read the document in English effectively Provide the email address and computer (laptop/desktop) for the newcomer and delete the email of the resignation user Working with the vendor for insurance /warranty laptop. Manage the stock over ~500 laptops with the inventory system, purchasing equipment as needing -Installing and troubleshooting eAudit software for the Audit/Tax/Advisory Department. Other tasks assigned by managers. Show less



Global CyberSoft JSC

• Vietnam
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• IT SERVICE DESK LEADER

  • 2007 - 2009

  - Providing end-user technical support to GCS Office employees (over 500 in HCM). Manage the Help Desk members and report to the manager. installing, configuring, and supporting the LAN, WAN, Provide daily support to users for technical problems. - Troubleshoot computer system problems, including hardware, network, and peripheral equipment issues, and make repairs and corrections as needed. Perform the following monthly tasks: Backup all firewalls on a system (Linux or Windows); confirm the user's request deadline. - Monitor and make reports on the company's IT system: the condition of PCs, servers, and networks and their solutions. - Setting up and maintaining firewalls, domain controllers, and DHCP servers.Install Windows Server 2003 or 2008, design a network diagram, and deploy a system like Active Directory, DNS, DHCP, WINS... as soon as we receive a request. Manage the telephone and access card systems at the company. Show less