IT Officer

• Jan 2015 - Present

IT network Officer

• Jun 2006 - Present

Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standardsThe design and implementation of new solutions and improving resilience of the current environmentMaximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimizationUndertaking data network fault investigations in local and wide area environments, using information from multiple sourcesSecuring network system by establishing and enforcing policies, and defining and monitoring accessThe support and administration of firewall environments in line with IT security policyUpdating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizationsReporting network operational status by gathering, prioritizing information and managing projectsUpgrading data network equipment to latest stable firmware releasesConfiguration of routing and switching equipmentConfiguration of hosted IP voice servicesBasic configuration of firewallsRemote support of on-site engineers and end users/customers during installationRemote troubleshooting and fault finding if issues occur upon initial installationCapacity management and audit of IP addressing and hosted devices within data centersLiaising with project management team, 3rd line engineers and service desk engineers on a regular basisSpeaking with customers via email and phone for initial requirement capture

IT Coordinator

• Dec 2005 - May 2006

Installing and configuring computer hardware operating systems and applications. Monitoring and maintaining computer systems and networks. Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Replacing parts as required. Providing support, including procedural documentation and relevant reports. Following diagrams and written instructions to repair a fault or set up a system. Supporting the roll-out of new applications. Setting up new users' accounts and profiles and dealing with password issues. Responding within agreed time limits to call-outs. Working continuously on a task until completion (or referral to third parties, if appropriate). Prioritizing and managing many open cases at one time. Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers. Testing and evaluating new technology. Conducting electrical safety checks on computer equipment

Software Technician

• Aug 2005 - Nov 2005

Technical for all the IT issues, Networking, Troubleshooting and solutions. Manage Information System in Information Technology unite. Education support for employee. Technical for all the IT issues, Networking, Troubleshooting and solutions. Manage Information System in Information Technology unite. Education support for employee.