Manager, Partner Engineering

• Mar 2022 - Present

Senior Partner Engineer

• Sep 2021 - Mar 2022

Senior Sales Engineer

• Apr 2021 - Sep 2021

Sales Engineer

• May 2020 - Apr 2021

Solutions Engineer

• Aug 2018 - Apr 2020

● Lead technical components of the sales process by conducting discovery, presenting demos, responding to RFI/RFPs, conducting workshops and data mapping exercises, and supporting security reviews. Develop relationships with prospects through high-levels of empathy. ● Manage technical sales process for Eastern North America and EMEA, supporting over 6 AEs with deal ARR sizes ranging from $30K - $250K, and deal cycles lasting from 1 - 14 months. ● Present to senior leadership and executives (primarily in Operations, HR or Technology) through either video conferencing or in-person meetings with F100 companies. ● Developed integrations with third party applications (Slack, Trello, Zapier) via REST API to automate data synchronization. This supported increased customer retention (>90% GRR), increased ARR (30% increase YOY), and saved Engineering 100+ man hours. ● Co-developing Betterworks partnership program with VP of Partnerships through demos, integration discussions, analysis of partner capabilities and building partner pipeline. Partnership efforts led to $100K+ ARR increase in the first six months. ● Presented demos and spoke at industry events: Gartner HR Reimage and UnLeash HR. ● Coach junior members of the sales team (AEs, SDRs, SEs) through open feedback, empathy, collaboration and a deep desire to help make others successful in their career or life. Show less

Senior Solutions Architect

• Sep 2017 - Aug 2018

● Manage application development as Appway expert and consultant to remote/offshore dev teams. Provide expertise to clients in all areas of Appway platform, UX Design, web development (HTML, CSS, Java), web services (REST, SOAP), and BPM development. ● Support pre-sales efforts by creating POCs by designing custom lightweight solutions to demo Appway platform functionality and flexibility. ● Design and develop B2B applications to automate processes that reduce throughput from weeks to days by employing web services, cluster storage, and service-oriented architecture. ● Solicit business and technical requirements through client interviews, UAT, and observation. Document technical design and requirements to simplify system maintainability. Conduct code review on client code to ensure integrity and minimize regression testing. ● Foster and develop customer relationships that lead to stronger teams, better ability to meet project goals, and engender positive, long-term partnerships between Appway and clients. ● Developed and implemented solutions that decreased user input needs by 75% leading to greater accuracy and improved customer retention. Show less

Product Manager

• Sep 2015 - Aug 2017

● Lead for Enterprise IT inventory management data and reporting web application tool. Tool user base globally consists of over 150K regular users and 300 power users. ● Maintain U.S. and international business partner relationships, and effectively solicit business requirements. Develop user stories and manage iterations. Conduct market analysis to design and deliver commercial-grade services and experiences. ● Improved user experience through conducting user surveys, interviews. Increased data load time by 75% through improved data-binding methods, on-demand SQL queries, and transition from XML to JSON. Users can now query 500K+ records in less than 2 seconds. ● Enhanced global performance of bulk user saves through implementing RESTful APIs which delivered a significantly improved speed to those users furthest from servers. Through global tests, on average, users saw an 80% performance increase compared to prior tool. ● Designed tool capability to filter and sort 100K+ records and return matching results in less than 1 second. This was completed with AJAX, .NET Linq and improved SQL queries. Show less

Associate Product Manager

• May 2014 - Aug 2015

● Managed multiple partnership products on Benefitfocus HR platform simultaneously. Products included compliance reporting, TNA tracking, and COBRA notification. Individual products served in excess of 500,000K+ end users. ● Developed product roadmaps, managed partner relationships and acted as partner advocate to internal functional teams. Provided sales support and demos to prospective clients. Crafted marketing materials and helped develop marketing strategies to improve sales. ● Designed technical integrations and leveraged existing import processes to reduce new development time by 50%. Developed ETL processes and integrations to transmit data to and from Benefitfocus platform using XML, JSON, RESTful API, SSO, SAML 2.0, SFTP and PGP. ● Internal SME for third-party product offerings. Provided expertise to PMO, account management and implementation on products and how to implement. Developed process documents and diagrams to inform internal groups and customers of data flows. ● Developed new implementation process leveraging Salesforce to automate new customer onboarding. This decreased process time by 40% and improved customer experience. Show less

Federal Program Analyst

• Aug 2010 - Aug 2012

● Supported budgeting and strategic planning initiatives by analyzing budget data, prior year spending trends and projected real asset and physical infrastructure needs. Created VBA macros to automate data mining and visualization to present to senior Federal management. ● Managed strategic planning project to create an integrated infrastructure planning document to outline infrastructure needs over next 25-year horizon to maintain mission needs. Developed Federal approved documentation that was presented to U.S. Congress to justify budget requests for future funding needs. Show less