Diensthoofd ICT

• ‏أبريل 2021 - - الحالي

ICT Manager (local, regional, multi-national)

• ‏نوفمبر 2014 - ‏أبريل 2021

Regional Manager

• ‏ديسمبر 2010 - ‏أكتوبر 2014

Regional manager of pre-acquisition EDS and HP Wintel and Midrange OS platform teams in Belgium, the Netherlands and Israel. Responsible for the synergy and integration of paHP and paEDS teams, including the paEDS teams of non-leveraged client-dedicated Hosting Deployment organisations. Managing automation projects, financials, service excellence, people management and workforce planning, including best-shoring and workforce reduction. November 2014 span of control: 120 employees, 3 direct reports April 2011 span of control: 311 employees, 22 direct reports _________________________________________________________________End of an era. As of October 22nd 2014, I chose to no longer work for EDS/HP.

Regional Manager

• ‏ديسمبر 2009 - ‏نوفمبر 2010

Regional manager of pa EDs and paHP Wintel teams in Belgium and the Netherlands. Managing financials, service excellence, people management and workforce planning, including best-shoring to HP/EDS global best shore centers such as MphasiS India, HP India, HP Sofia, HP Bratislava, EDS Budapest.

Regional Manager

• ‏سبتمبر 2008 - ‏نوفمبر 2009

Similar to previous position, but now within the HP corporation

Regional Manager EMEA North and Central - Windows Support

• ‏يوليو 2006 - ‏نوفمبر 2009

Regional manager of leveraged Wintel server management teams across the EDS North and Central region within the HUB’s ITO Data Center Services team. This includes Benelux, Germany, Austria, Switzerland, Lithuania and Hungary. Deploy and run an ITIL process-based delivery model in all of the region's countries, including the region's best-shore location (Budapest). Services are part of the EDS Data Center Hosting and EDS Workplace Services offerings. Managing financials, service excellence, people management and workforce planning, including best-shoring to HP/EDS global best shore centers such as MphasiS India, HP India, HP Sofia, HP Bratislava, EDS Budapest. Leading the Workforce Reduction programme in the organisation's teams across the 7 countries. November 2009 span of control: 250 employees, 15 staff members, $28,2M budget and $7,6M residual.

Regional Manager EMEA North - Workplace Services

• ‏مايو 2005 - ‏يونيو 2006

Regional manager for all Wintel server management teams in the EDS North region within ITO, including Benelux and Scandinavia. Transform the geographical organization into an ITIL process-based delivery model with limited locations across the region. Managing the capability's financial performance, service excellence and people management.

Regional Manager EMEA North - Global Field Services

• ‏نوفمبر 2002 - ‏أبريل 2005

Regional manager for all Wintel related field services (desktop) in the EDS North region within the Global Field Services EMEA team, including Benelux and Scandinavia. Additional hands-on-only services include other technologies (UNIX, network, Wintel servers). Responsible for the capability's financial performance, service excellence and people management. March 2004 span of control: 384 employees, 18 direct reports

Manager Core Infrastructure, Technical Services BeLux

• ‏نوفمبر 2000 - ‏أكتوبر 2002

On request of the Core Infrastructure BeLux manager and as a result of employee and client dissatisfaction with the existing organization's performance, I became responsible for the combined Technical Services/Infrastructure Architects team. Restructured the organization and appointed a second line management team to ensure the EDS fundamentals (people, financials, and service excellence) were back on track. Span of control covers 140 employees, a yearly budget of $25M and services which include 2nd and 3rd line systems and desktop management as well as field services for various flavours of distributed systems (Novell, NT/Win2K, UNIX), for various accounts such as Coca Cola, Huntsman, SKF, Ericsson, DLL, Ernst & Young and others. Additional responsibilities include Technical Architecture and Project Management activities in supporting sales leads and new business integration projects. The department’s fiscal year 2000 was closed with a unit contribution of –$300K, 2001 was closed with a unit contribution +$320K.

Manager Core Infrastructure, Infrastructure Architects BeLux

• ‏يوليو 2000 - ‏أكتوبر 2000

Management responsibility (people, financials, services) for establishing an Infrastructure Architects department in the BeLux region. Started with 3 architects and doubled the organisation over 3 months, assuring financial stability and account satisfaction.

Service Architect, Marketing and Portfolio Management

• ‏نوفمبر 1999 - ‏يونيو 2000

Member of the Infrastructure Solutions' European Marketing and Portfolio Management team. Working on the launch of a new service offering “Network Sourcing Program” in Europe, jointly with CISCO, created out of NetConnect. Delivered internal and client presentations throughout EMEA on the product.

Crisis Manager (ad interim)

• ‏يوليو 1999 - ‏أكتوبر 1999

Crash assignment (3 months) as crisis manager in the DSM account's technical team.Managing people & project management issues and linking with the customer on different levels, putting the implementation project back on track.

Service Architect, Marketing and Portfolio Management

• ‏أبريل 1997 - ‏يونيو 1999

January 1999 - June 1999 TI ("Technical Infrastructure") organisation's co-ordinator for the Program Office of the Infrastructure Consolidation Program, integrating the General Motors Europe's Service Delivery organisation (+-550 people) into the leveraged Technical Infrastructure's new service delivery model, consisting of Request Management services, Service Management services and Field Services. January 1998 - December 1998 Participated actively in directive 1 of the global EDS Future By Design project, supplying input from a European perspective on the TI services for the global TI Services & Capabilities catalogue, working alongside the AT Kearney consultant team. Program Manager for the roll-out of the new EDS TI service “EDS NetConnect” in EMEA (02/9808/98). TI co-ordinator for the Program Office of the Infrastructure Consolidation program, preparing the integration of the GME SBU’s Service Delivery organisation in TI (08/98-12/98). April 1997 - December 1997 Service Architect in the Technical Infrastructure Portfolio Management team (EMEA). Assisted in the EMEA Service Assessment Project, gathering organisational and service-related information from the different regions, and consolidating this into a findings/recommendations report for the TI Euro board. Assisted in the global Future By Design (EDS redesign) project, redesigning Technical Infrastructure, working on different streams.

Systems Engineer/Manager

• ‏أغسطس 1986 - ‏مارس 1997

Different positions, from Systems Engineer PC/LAN to Technical Team Leader to several management positions leading technical teams (Voice/Video/Data/Wintel/Novell/UNIX) in Belgium and Luxembourg

Analyst-Programmer

• ‏سبتمبر 1981 - ‏أغسطس 1986

Started as a programmer, later as an analyst programmer in the EDP department to develop administrative and production-related applications for all departments on Honeywell-Bull equipment, later Wang VS machines. Provided information analysis, programming and program maintenance, as well as user support for all information processing needs. Tailored custom-made applications. Started as a programmer, later as an analyst programmer in the EDP department to develop administrative and production-related applications for all departments on Honeywell-Bull equipment, later Wang VS machines. Provided information analysis, programming and program maintenance, as well as user support for all information processing needs. Tailored custom-made applications.