Experience

KSPS PBS

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Operations Manager

  • Mar 2023 - Present

  In coordination with Engineering, my position is responsible for overall management of the stations multi-steam Technical Operations Center. Including evaluations of OPs/Traffic and Engineering staff and scheduling. Also, working with Engineering and Traffic Management to establish and maintain operating, workflow and asset management procedures and policies. Managing payroll, the setting and tracking of Engineering and Capital budgets, service and site contracts, purchasing and accounts payable billing. My objective to maintain the stations rich history of innovation that has earned KSPS Engineering the recognition from PBS technical systems. I am proud to be a part of an award winning station.

• Traffic Specialist/ MCO/ Voice Talent

  • May 2019 - Mar 2023

  KSPS PBS, KSPS World, KSPS Create, KSPS Kids, Ch-17 (District 81). KSPS provides on-air, online and multimedia programs that entertain, engage and educate to enrich all the communities we serve.Management of the broadcast operation duties including, recording, ingesting of all on-air programs and promotional content for four OTT program streams and three cable channels originating from the KSPS Operation Center. Also, operate and monitor Master Control related equipment including, asset management and Traffic systems, EAS and satellite receiving equipment. Creation of the Daily Program Logs for KSPS World, KSPS Create, PBS Kids, cable channel 17. I have written and established standard operation procedures. I proudly contribute my voice to on-air tags, promotions and production. I am honored to be part of the PBS team.



NBCUniversal

• United States
• Entertainment Providers
• 700 & Above Employee

• Global Client Operations - International Networks

  • Apr 2016 - Mar 2018

  Shortly after I was hired, the only other person in this department moved on to a different department leaving me the sole manager of these projects and clients. There were no standard procedures available, so I created and maintained procedures to stabilize the workflows. After some roadblocks, I was able to earn the trust of my co-workers and together we were able to establish new SOPs, Standard Operating Procedures. Client complaints and workflow issues started to decline which proved my workflows were a success. Also, I was working closely with clients to update workflows to become more efficient and more user friendly. Since my hiring, this department has increased to 6 people and is still growing. Some international clients include: Alibaba, Amazon Germany, Starhub China, Avex Japan, Astro Singapore, IMD = TV5 Monde - France, TVKpop - Korea, Eros Now - India, The Filipino Channel.



Encompass Digital Media, Inc.

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Pivot Media Supervisor

  • Feb 2014 - Jan 2016

  Encompass broadcasts over 900 channels globally and provides services including VOD, OTT, IPTV, IP streaming and mobile services.In my previous position as DMC Lead, I helped launch this brand new network created by Participant Media called Pivot. Participant Media chose me to be the primary point of contact to support and develop channel origination and VOD media for Pivot since we had a great working relationship. I would travel to their offices a few times a year to discuss discrepancy resolutions and future content aggregation. Back at Encompass, I liaised with Engineering, Master Control and the Director of Technology to ensure Pivot was a success. New programs were created and launched as the popularity for the channel grew along with Pivot’s viewership. Pivot created products I was proud to be a part of. I left Encompass to pursue opportunities in Colorado.

• Digital Media Center - Lead

  • Apr 2011 - Feb 2014

  Hallmark, GSN, Pop TV, Playboy, Cinemoi, Root Sports, A&E Networks and many more.Digitizing, Encoding and Transcoding on air media for over 25 broadcast networks with 99.9% accuracy using these tools: ITX, Harris, Core FTP Lite/ Filezilla, Aspera/ Flip Factory, Rhozet Carbon Coder, Digital Rapids Stream, Tandberg encoder, Quasar Ph.C upconverter, Evertz router, Bel Digital Audio, Razturiser CC, Omneon wrapper, Pinnacle wrapper, Estor servers, Tape ingest = HD CAM, HD-CAM SR, D5, DigiBeta, BetaSP. Responsible for high-profile VOD records from A&E, History, H2, Lifetime & Current TV.  Supervise and train staff and create good working relationships with clients.



Armenian American Chamber of Commerce

• Glendale, Ca

• Administrative Assistant/ Event Coordinator

  • Mar 2010 - Dec 2010

  -Support the President and Program Director in day to day tasks, phones and emails. -Planned the annual Gala Fundraiser event with over 400 guests. -Support the President and Program Director in day to day tasks, phones and emails. -Planned the annual Gala Fundraiser event with over 400 guests.



Disney General Entertainment Content

• United States
• Entertainment Providers
• 700 & Above Employee

• Broadcast Graphics Events Specialist

  • Apr 2008 - Jan 2010

  Management of all aspects of on-air graphics from delivery to template creation on Clarity to G2UI rules management to on-air play out, including all graphics devices. Assisted the Broadcast Graphics Manager in establishing, creating and maintaining the standard operating procedures for graphics management processes. Liaised between Programming/Traffic/Media Planning/On-Air Promotions and Network Operations, providing relevant information to all parties and ensuring all stunts are executed as planned. Participated in live graphics stunts. I left Disney to pursue entrepreneurship.

• Master Control Operator, Senior Level 1

  • Oct 2002 - Apr 2008

  Responsible for troubleshooting uplink and/or downlink video and audio problems, monitoring data streaming, and graphics and file server problems. Transitioned from a manual procedure to a fully automated operation. Monitored the closed captioning, V-Chip, AMOL and SAP of all on-air products. Operated origination equipment such as Saturn/Quartz switchers, Pixel Power Clarity/Graphite graphic devices, Logomotion I and II, Digicart and VTRs. Performed live on-air special events involving interactive tickering stunts as Technical Director. Given responsibilities as acting supervisor and acting manager. Trained new employees, launched new networks and complied with NOC decorum. All channels include: Disney Channel, ABC Family, SoapNet, Disney XD/ Toon Disney. Up-link feeds for Buena Vista TV - ABC.



World Television/ Venture Technologies Group

• Greater Los Angeles Area

• Master Control Operator and News Production

  • May 2001 - Oct 2002

  Operating and programming four broadcast channels and communicating with clients regarding program delivery and pick-up. Digitized media, organized playlists and edited pre-recorded programs. Set and adjusted satellite feeds.  In addition, served as Director, Audio Engineer, Floor Manager, VTR/Tape, Camera and Graphics Operator to produce a live, one-hour daily newscast in Spanish. Operating and programming four broadcast channels and communicating with clients regarding program delivery and pick-up. Digitized media, organized playlists and edited pre-recorded programs. Set and adjusted satellite feeds.  In addition, served as Director, Audio Engineer, Floor Manager, VTR/Tape, Camera and Graphics Operator to produce a live, one-hour daily newscast in Spanish.



Agoura Hills Dance and Performing Arts Center

• Agoura Hills, CA

• Bookkeeper/Administrative Assistant/Customer Service

  • Jun 2000 - Jun 2001

   Invoicing, receiving and tracking payments, producing roll sheets from Dance Manager  Answering customer questions about studio and/or policy  Worked directly with the owner to ensure proper operations  Invoicing, receiving and tracking payments, producing roll sheets from Dance Manager  Answering customer questions about studio and/or policy  Worked directly with the owner to ensure proper operations



Fog City News

• San Francisco, CA

• Cashier Customer Service

  • Jun 1999 - Jun 2000

  Fog City News has been voted “Best Newsstand”, “Best Chocolatier”, and even “Best Place To Take Visitors" in San Francisco. I was part of the original crew that opened the store in 1999. I worked closely with the Manager/Owner to ensure amazing customer service. We learned about the products we sold so we could suggest items and answer questions with personal knowledge. I am very proud to say I was part of creating a piece of SF history. Fog City News has been voted “Best Newsstand”, “Best Chocolatier”, and even “Best Place To Take Visitors" in San Francisco. I was part of the original crew that opened the store in 1999. I worked closely with the Manager/Owner to ensure amazing customer service. We learned about the products we sold so we could suggest items and answer questions with personal knowledge. I am very proud to say I was part of creating a piece of SF history.