Abhinav Sharma

Incident Coordinator at Macquarie Telecom Group
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney, New South Wales, Australia, AU
Languages
  • English Native or bilingual proficiency
  • Hindi Native or bilingual proficiency

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Credentials

  • VMware SD-WAN Foundations Skills 2023
    VMware
    Mar, 2023
    - Nov, 2024
  • ITIL Foundation Certification in IT Service Management
    AXELOS Global Best Practice
    Sep, 2022
    - Nov, 2024
  • Fortinet Network Security Expert Level 1: Certified Associate
    Fortinet
  • Fortinet Network Security Expert Level 2: Certified Associate
    Fortinet
  • Fortinet Network Security Expert Level 3: Certified Associate
    Fortinet

Experience

  • Macquarie Technology Group
    • Australia
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Incident Coordinator
      • Feb 2023 - Present

      - Acting as the escalation point for high severity/high impact customer incidents- 24/7 on call to support incidents/escalations- Liasing with internal and external stakeholders to drive resolution of incidents- Contributing to process improvement, carrier engagement and training for the wider service assurance team- Focusing on improving customer relations, turning detractor/passive customers into promoters- Liasing with the NOC function to troubleshoot, investigate and resolve incidents- Reviewing past incidents to drive continuous improvement initiatives Show less

    • Customer Service Professional
      • Nov 2021 - Feb 2023

      As a Customer Service Professional at Macquarie Telecom, I work with a team that’s passionate about our customers.Macquarie Telecom is Australia’s only multi-carrier solution provider for business. We connect via data, voice and mobile services.It’s our obsession with customer service that makes us so different. Today we have the best NPS (Net Promoter Score) in Australia.We’re not your traditional telco. We’re Macquarie Telecom – a business of Macquarie Telecom Group (ASX:MAQ). Show less

  • 85mm Studios
    • Australia
    • Photography
    • Small Business Owner
      • Jul 2019 - Present

  • Sony
    • Entertainment Providers
    • 700 & Above Employee
    • Digital Imaging Advocate
      • Dec 2020 - Jun 2021

      Our event hosts include an impressive group of photographers who come from varied backgrounds and experiences, with different styles and areas of expertise. They have been selected* for their ability to lead interesting and diverse workshops and events and nurture others on their journey to become a better photographer, videographer or content creator. Our event hosts include an impressive group of photographers who come from varied backgrounds and experiences, with different styles and areas of expertise. They have been selected* for their ability to lead interesting and diverse workshops and events and nurture others on their journey to become a better photographer, videographer or content creator.

  • Sony
    • Entertainment Providers
    • 700 & Above Employee
    • Brand Ambassador
      • Nov 2019 - Jan 2020

      Brand Ambassador for Sony Digital Imaging products. Brand Ambassador for Sony Digital Imaging products.

  • KFC
    • United States
    • Restaurants
    • 700 & Above Employee
    • Team Member
      • Sep 2015 - Nov 2016

Education

  • Macquarie University
    Bachelor of Commerce - BCom, Business Information Systems
    2019 - 2021
  • Girraween High School
    2013 - 2018

Community

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