Experience

Sentia

• Denmark
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Service Manager

  • Oct 2022 - Present

  Herlev, Capital Region, Denmark



NNIT

• Denmark
• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Service Manager

  • Apr 2019 - Oct 2022

  Søborg Managing changes for a customer within the Public segment including: - Daily Operation - Project management - Change and Task management - Process optimization - Reporting internally and externally - CAB meetings - Board meetings with team departement - Change optimization - Work in a more uniform way - Supporting colleagues in regards to Change Management - Mentoring - Training and knowledge sharing of customers to new/existing change managers -… Show more Managing changes for a customer within the Public segment including: - Daily Operation - Project management - Change and Task management - Process optimization - Reporting internally and externally - CAB meetings - Board meetings with team departement - Change optimization - Work in a more uniform way - Supporting colleagues in regards to Change Management - Mentoring - Training and knowledge sharing of customers to new/existing change managers - Multiskilling - subsititute/Handling Changes on a Finance Customer

• IT Service Manager - Change Manager, public segment

  • Mar 2018 - Mar 2019

  Søborg, Region Hovedstaden, Danmark Managing changes for a customer within the Public segment including: - Daily Operation - Project management - Change and Task management - Process optimization - Reporting internally and externally - CAB meetings - Board meetings with team departement - Change optimization - Work in a more uniform way - Supporting colleagues in regards to Change Management - Mentoring - Training and knowledge sharing of customers to new/existing change managers



NNIT

• Denmark
• IT Services and IT Consulting
• 700 & Above Employee

• Change Manager, Finance Segment

  • Sep 2015 - May 2017

  Søborg Managing multiple customers in the Finance segment including: - Transition - Onboarding the customer E-nettet - Project management - Daily Operation - Process optimization - Supporting colleagues in regards to Change Management - Reporting internally and externally - Training and knowledge sharing of customers to new/existing change managers - Interfacing with several customers Operational Excellence - Analyzing and understanding contracts and KPI's -… Show more Managing multiple customers in the Finance segment including: - Transition - Onboarding the customer E-nettet - Project management - Daily Operation - Process optimization - Supporting colleagues in regards to Change Management - Reporting internally and externally - Training and knowledge sharing of customers to new/existing change managers - Interfacing with several customers Operational Excellence - Analyzing and understanding contracts and KPI's - Working closely with the change and delivery managers - Data automation - Reporting to the Operational Excellence team weekly

• Task, Incident and Sourcing Coordinator

  • Dec 2009 - Aug 2015

  Customer Network MPLS - Handling MPLS tasks for Novo Nordisk - Interfacing with Novo Nordisk worldwide - Interfacing with Verizon Business - Reporting weekly to Novo Nordisk, Verizon Business and NNIT on MPLS task progress - Reporting monthly to Novo Nordisk and NNIT on MPLS Network operation (availabilty) - Monthly Service meeting with Verizon Business Hardware - Handling hardware orders for Novo Nordisk (Cisco Hardware) Sourcing - Weekly meeting with… Show more Customer Network MPLS - Handling MPLS tasks for Novo Nordisk - Interfacing with Novo Nordisk worldwide - Interfacing with Verizon Business - Reporting weekly to Novo Nordisk, Verizon Business and NNIT on MPLS task progress - Reporting monthly to Novo Nordisk and NNIT on MPLS Network operation (availabilty) - Monthly Service meeting with Verizon Business Hardware - Handling hardware orders for Novo Nordisk (Cisco Hardware) Sourcing - Weekly meeting with the chinese Network department to ensure progress on daily operational tasks and MPLS orders - Operation Center implementation Dispatch (substitute) - Dispatching network related incidents, problems and changes for all NNIT customers



Lundbeck

• Denmark
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Clinical Supply Packaging Coordinator

  • May 2008 - Oct 2009

  Coordinting the tasks involved in packaging medicin for a Clinical Trial - Work out process diagram for the entire production - Work out material lists - Illustrate packaging layouts - Work out and get documentation approved - Interfacing and coordination with the Clinical Trial Supply dept., Quality dept. and Clinical Supply Packaging operators Lean coach - Certified Lundbeck Lean coach - Workshop facilitator within own department - Process optimization



Atea Danmark

• Denmark
• IT Services and IT Consulting
• 700 & Above Employee

• IT Operator

  • 2006 - 2008

  - Registration of data in HP Carepack's system - Link hardware and service

• Purchasing assistent (Internship)

  • Feb 2007 - Jun 2007

  - Purchasing Cisco hardware - Optimizing customer service - Interfacing with Cisco - Interfacing with Customer Consultants