Experience

Davies North America

• United States
• Insurance
• 100 - 200 Employee

• Operations Manager

  • Sep 2023 - Present



Crawford & Company

• United States
• Insurance
• 700 & Above Employee

• Operations Manager

  • Apr 2023 - Oct 2023



Crawford Catastrophe Services

• United States
• Insurance
• 1 - 100 Employee

• Claims Manager

  • May 2020 - Apr 2023



G4S Compliance & Investigations

• United States
• Security and Investigations
• 300 - 400 Employee

• SIU Specialist II

  • Mar 2019 - May 2020



RYZE Claim Solutions

• Noblesville, IN

• Field Territory Manager

  • Apr 2014 - Jan 2019

  Served as Field Claim Manager for 125 W2 and 1099 property and casualty adjusters east of the Mississippi River. Monitored claim queues to make sure adjusters were meeting client contact, inspection and reporting protocols. Screened, interviewed and hired W2 adjusters within this territory using Skype and phone interviews. Acted as HR Manager for adjusters regarding disciplinary, PTO and client and insured complaints. Helped obtain delinquent reports from the adjusters and prepared action plans for adjusters who got behind or delayed in filing final and status reports. Assisted training department while bringing new adjusters onboard and helped acclimate adjusters to our business protocols, expectations and procedures. Deployed adjusters to areas of need during heavy volume periods and also helped manage staff and adjusters while deployed on CAT duty. Worked with CAT Director to recruit and deploy W2 and 1099 adjusters for large and small CAT events. Show less



Ron James & Associates, Inc.

• Pendleton, IN

• President and Lead Investigator

  • Jan 1997 - Dec 2017



Eagle Adjusting Services, LLC

• United States
• Insurance
• 1 - 100 Employee

• Claim Supervisor

  • Oct 2012 - Mar 2013



Charles Taylor

• United Kingdom
• Insurance
• 700 & Above Employee

• Claim Supervisor

  • Sep 2008 - Apr 2010