Implementation Consultant

• Aug 2022 - Present

Business Consultant

• Jul 2021 - Oct 2022

• Reaching out to businesses with various solutions, of marketing, menu revamps, CCTV’s, POS • Providing business process re-engineering • Enabling businesses with smart solutions • Assisting in project management ventures • Provided over all haul business infrastructure reengineering to Niaa Group of Companies • Provided social media consultancy to Al Moalem Training Institute • Enabling customer service in the firm • Provided sales training to staff of Metals International • Reaching out to businesses with various solutions, of marketing, menu revamps, CCTV’s, POS • Providing business process re-engineering • Enabling businesses with smart solutions • Assisting in project management ventures • Provided over all haul business infrastructure reengineering to Niaa Group of Companies • Provided social media consultancy to Al Moalem Training Institute • Enabling customer service in the firm • Provided sales training to staff of Metals International

Communications Officer

• Jun 2018 - Jul 2021

--- Highlights & Achievements ---> Launched 2 Cloud Kitchens partnering with #Talabat in 6 locations across Bahrain, Maki Bowls and The Yaki Box. Managing the connectivity from #Batelco, payment gateways from #WebTree , menu items from #MOvAds, social media with internal RMK Team, iPads from #SharafDG > Launched 2 Outlets of Coffee Bean & Tea Leaf and 1 Authentic Italian cuisine Fabios, in Bahrain managing and providing fiber connectivity from #Batelco, POS system from #Revel, CCTV and monitoring from #MilkyWayTechnologies, Ipads & tech Logistics from #SharafDG, all in all, trained and tested staff achieving benchmark operational efficiency> Revamped and revised the over all dine in experience of Bahrain's most sought out #Japanese sushi spot #Kojo. Revamped connectivity from #Batelco, POS system from #Revel and the menu with #FineDine app on the tablets provided by #LuluHyperMarket. For immersive media, we collaborated with #MovAds to further perfect the look and feel of menu's> Migrated internal and external communications from emails to #MSteams, in return revamping & redesigning the flow of #data, documents, conversations to #MS365 with organization wide migration, with training staff• Managed online ad campaigns• Managed Google My Business, Facebook Business & Instagram for RMK Group• Managed digital menus across food & beverage units• Launched seasonal products across food and beverage units digitally • Built action plans from customers feedback• Acting as first point of contact for IT & technical queries• Developing infrastructure & systems to meet the requirements• Communicating with third party technical specialists• Managed the development of various websites• Configuring and managing server backups & restore procedures• Maintaining a wide range of hardware & software program • Maintaining & liaising IT contracts • Introduction of new services/products to meet requirements• Developed and managed documentation of ICT procedures

IT Assistant & Customer Service Executive

• Jun 2016 - Jun 2018

• Identifying new business opportunities through regular contact with potential customers and close analysis of the market• Managing the prices and estimating for opportunities improving gross margin • Keeping consistent follow up on payments, customer’s requirements • Ensuring superior customer relationships and services while monitoring, evaluating and presenting solutions to potential problem customer/commercial accounts • Supervising branch managers & branches ensuring standards • Training & scheduling team tasks, defining job • Outreaching clients & booking appointments for various services, • Preparing marketing & sales strategies • Retailing Business to business whole sale • Organizing events to ensure endurance in brand image • Preparing product presentation for Hankook & RMK Group • Resolving customer complaints via phone, mail & social media • Representing organization at kiosks & promotions • Assisting in implementing Business SAP system • Preparing sales reports in-depth comparison with cost & revenue

Relationship Manager

• Sep 2013 - Jun 2018

• Sponsor & delegation relationship management – Account Management • Preparing conference floor plan every year– Organizing & Planning • Training team & scheduling team tasks, defining jobs – Team Management • Outreaching international & local sponsors – Public Relations & Outreach • Conducting bilateral meetings among interested sponsors – Problem Solving • Representing conference on various print & electronic media – Marcom • Preparing marketing strategies for conference – Business Development

Enterprise Partnership Management

• Jul 2014 - Jun 2015

Business Development SpecialistDepartmental duties• Prepare/review proposals for vendors and clients• Review Business Case documents• Researching new ideas and initiatives for revenue generation and self-sustainability• Coordinate with various departments such as marketing and IT for tasks related to projects and clients• Prepare/ update weekly internal status reports• Prepare/ update tracking sheets for cash inflows & outflows, client and vendor contracts and follow up on its processingClientele• Arrange for/ Conduct meetings with clients• Maintaining relations with clients• Following up with clients on regular basis for project related tasks and proposals• Coordinating with the clients for their technical and business queries• Review & feedback on documents such as Agreements, RFPs, Proposals, Business Cases, etc.Transactional• Handle the processing/follow-ups of Invoices and purchase requests for all projects of the departmentCross Departmental• Provide technical and non-technical review for the existing and upcoming mobile applications• Provide feedback on existing services at www.bahrain.bh

Cheif Organizer / Team Leader - UNDESA / eGovernment Study Tour

• Jan 2015 - Feb 2015

Successfully organized UNDESA eGovernment Study Tour of Bahrain.Tasks Included:- Leading my team of organizers- Scheduling Agenda for UN Tour Across Strategic locations of Barhain- Organizing Bilateral meetings of Delegates across the world with Key Bahrain eGovernment Experts- Organizing workshop for GCC & Bahrain Nationals for knowledge Sharing and Best Practices in eGovernment.

Business Development Associate

• Jan 2015 - Jan 2015

It was side project, which enhanced my skills as a Business Development Associate, My roles included: - Developing Marketing Strategy 2015-2016 - Developing IT Strategy 2015-2016 - Analyzing Business Loop-Holes and find methods to improve customer- employer interaction - Prepare Market Research Plan - Perform SWOT Analysis It was side project, which enhanced my skills as a Business Development Associate, My roles included: - Developing Marketing Strategy 2015-2016 - Developing IT Strategy 2015-2016 - Analyzing Business Loop-Holes and find methods to improve customer- employer interaction - Prepare Market Research Plan - Perform SWOT Analysis

Vice President

• May 2013 - May 2014

Manage & Organize events and activities Manage & Organize events and activities

Team Leader

• Apr 2014 - Apr 2014

Exhibited, Bahrain Information Technology Society at IT Expo Bahrain 2014, in Bahrain International Circuit. As well managed my team for the event. Exhibited, Bahrain Information Technology Society at IT Expo Bahrain 2014, in Bahrain International Circuit. As well managed my team for the event.

Head Organizer

• Jun 2013 - Sep 2013

Head Organizer for Taa As Shabab (a local event, funded by Ministry of Culture) which was held on 9th September 2013 Head Organizer for Taa As Shabab (a local event, funded by Ministry of Culture) which was held on 9th September 2013

Event - Workshop Organizer

• Sep 2012 - Sep 2013

Event Organizing Event Organizing

Conference Organizer

• May 2013 - May 2013

Worked as an organizer and head of Landsite Committee, supervising organizers at different locations for 3 days of the conference Worked as an organizer and head of Landsite Committee, supervising organizers at different locations for 3 days of the conference

Event Organizer & Promotions

• Oct 2012 - Oct 2012

Worked as an organizer in various events and workshops and concerts Worked as an organizer in various events and workshops and concerts

Vice President - Events Associated Committee

• Aug 2012 - Oct 2012

An IT event of the IT college in the University of Bahrain to share the latest progress and future plans with other colleges Main responsibilities, - Manage Team - Manage Committees - Manage the printing - Manage the Production - Manage the Gift Items - Manage the Setup An IT event of the IT college in the University of Bahrain to share the latest progress and future plans with other colleges Main responsibilities, - Manage Team - Manage Committees - Manage the printing - Manage the Production - Manage the Gift Items - Manage the Setup

Promotions

• Aug 2012 - Aug 2012

Lead a team of promoters for 1 day promotions Lead a team of promoters for 1 day promotions

Workshop Cordinator

• Aug 2011 - Jul 2012

- Workshop Organizing for Dawah, for muslims and non muslims - Receptionist - Moderator for events including workshops, seminars, and gatherings - Workshop Organizing for Dawah, for muslims and non muslims - Receptionist - Moderator for events including workshops, seminars, and gatherings