Experience

PRC, LLC

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Customer Service Representative

  • May 2010 - Present

  DSL Internet Tech Support Agent - Troubleshoot DSL Connection Issues, Help customers set up their service and get them connected, Configure E-Mail, Configure Wireless Networks, Refer appropriate products to enhance customer's internet experience DSL Internet Tech Support Agent - Troubleshoot DSL Connection Issues, Help customers set up their service and get them connected, Configure E-Mail, Configure Wireless Networks, Refer appropriate products to enhance customer's internet experience



City of Sherman Police Department

• Administrative Secretary

  • Apr 2003 - Jul 2009

  Secretary to the Chief of Police. Answer telephones and greet visitors, directing them to the proper authority; receive, open, and direct mail and faxes; prepare various correspondence and documents; prepare budget worksheets and enter budget into online system; proofread, format, and update Policy and Procedures Manual, prepare Payment Authorizations; process Purchase Requests via online system; process Travel/Training requests including making travel arrangements; enter employee's time into payroll spreadsheets and process for the City Payroll; create and maintain the Department's Recruiting website; maintain office supply inventory utilizing online ordering; general copying, faxing, e-mail; and various data entry.Awards Received: Civilian of the 2nd Quarter for the superior work I did filling in temporarily for the previous Secretary. Civilian of the Year for exceptional performance, evident by receiving the Civilian of the 1st and 2nd Quarter awards. Certificate of Merit for assistance with several new projects (training a new employee, creating a website for off duty job tracking including PowerPoint training module, and developing a work order form for assigning computer requests to the Systems Administrator) all in conjunction with regular duties and other special project requests.

• Telephone Reporting Unit/Data Entry Clerk

  • Jun 2001 - Apr 2003

  Take non-emergency reports via telephone, prepare reports and enter into computer; transcribe Officer recorded tapes as well as witness statements for special investigations; generate activity logs; create/update report approval calendar; utilize the following computer programs: Universal Crime Reporting System (UCRS), Computer Aided Dispatch (CAD), and Certified in the use of the Texas and National Crime Information Center (TCIC/NCIC).Awards Received: Letter of Commendation for investigative help on a case I took the initial report on that lead to the confession and arrest of the suspects; Civilian of the 1st Quarter for the same.



Canary Travel

• Spain
• Travel Arrangements

• Travel Agent

  • Jan 1994 - Jul 1996

  Answer incoming telephone calls; research and respond to travel requests; book reservations with vendors via telephone and computer; utilize special vendor specific computer programs for research and reservations of travel packages for the office staff; enter sales into computer system (Apollo); organize, prepare, and mail the weekly Airline Reporting Commission reports; facilitate nightly accounting system backup; general copying, faxing, and filing. Answer incoming telephone calls; research and respond to travel requests; book reservations with vendors via telephone and computer; utilize special vendor specific computer programs for research and reservations of travel packages for the office staff; enter sales into computer system (Apollo); organize, prepare, and mail the weekly Airline Reporting Commission reports; facilitate nightly accounting system backup; general copying, faxing, and filing.