Operations Account Manager

• Apr 2023 - Present

Operations Manager

• Mar 2022 - Feb 2023

Currently, I am responsible for Operations in the Spanish market, reporting directly to the Country Manager & CEO. Likewise, I am in charge of the market analysis of the main Spanish cities, management of supplier/customer accounts and the construction and control of end-to-end operations, as well as the standardization/optimization of processes, objectives/KPIs, coordination between departments of operations and equipment management. Currently, I am responsible for Operations in the Spanish market, reporting directly to the Country Manager & CEO. Likewise, I am in charge of the market analysis of the main Spanish cities, management of supplier/customer accounts and the construction and control of end-to-end operations, as well as the standardization/optimization of processes, objectives/KPIs, coordination between departments of operations and equipment management.

Fleet Manager

• Sep 2021 - Jan 2022

Forecast analysis, fleet sizing, schedule management, KPIs, real-time monitoring on demand, E-Vehicle management (electric motorcycles), automation/optimization of procedures and reporting. Forecast analysis, fleet sizing, schedule management, KPIs, real-time monitoring on demand, E-Vehicle management (electric motorcycles), automation/optimization of procedures and reporting.

Courier Operations Representative

• Feb 2020 - Aug 2021

In this period, I was responsible for the management of messaging accounts in Barcelona and expansion areas: Barcelona, ​​​​Vallés, Llobregat and Maresme, in addition to the documentation audit, analysis of metrics according to weekly and monthly requirements. Likewise, I carried out live operations / monitoring of areas during high demand, positioning of distributors, visiting areas to attract new collaborators and reviewing issues related to accounts. In this period, I was responsible for the management of messaging accounts in Barcelona and expansion areas: Barcelona, ​​​​Vallés, Llobregat and Maresme, in addition to the documentation audit, analysis of metrics according to weekly and monthly requirements. Likewise, I carried out live operations / monitoring of areas during high demand, positioning of distributors, visiting areas to attract new collaborators and reviewing issues related to accounts.

Fleet supervisor

• Oct 2018 - Nov 2019

Management of schedules and workforce, selections and training, KPIs, shift monitoring, report of absences and incidents, control of fleets and stock, management of claims, cranes, fines, among others. Management of schedules and workforce, selections and training, KPIs, shift monitoring, report of absences and incidents, control of fleets and stock, management of claims, cranes, fines, among others.

Responsible for Reports

• Jun 2016 - Jan 2017

Extraction and verification of data, billing and costs to meet periodic schedules. Standardize reports and improve data recording: KPIs, building occupancy, rental registrations and availability. Extraction and verification of data, billing and costs to meet periodic schedules. Standardize reports and improve data recording: KPIs, building occupancy, rental registrations and availability.

Retail Asset Management

• Nov 2015 - Apr 2016

Billing to tenants based on the conditions of the lease, customer management, invoices and payments, control and review of bank accounts, preparation of debt reports for tenants and shopping centers, control of incidents and deposits. Billing to tenants based on the conditions of the lease, customer management, invoices and payments, control and review of bank accounts, preparation of debt reports for tenants and shopping centers, control of incidents and deposits.

Broker

• Feb 2015 - Aug 2015

Management of a client portfolio and recruitment of new ones, providing financial knowledge to clients about banking operations and cash management of the branch. Management of a client portfolio and recruitment of new ones, providing financial knowledge to clients about banking operations and cash management of the branch.

Business Analyst

• Sep 2014 - Dec 2014

Definition of the strategy of three lines of business for the European market and carrying out all relevant market research to execute the strategic business plan. Definition of the strategy of three lines of business for the European market and carrying out all relevant market research to execute the strategic business plan.

Human Resources

• Feb 2014 - Aug 2014

Selection of personnel, generation of contracts, minor training, team management and adequate documentation. Selection of personnel, generation of contracts, minor training, team management and adequate documentation.

Point of Sale Manager

• Oct 2013 - Jan 2014

Attend an assigned route of points of sale to optimize Lindt products by improving the shelf, placing decorative materials, promotions and replacement orders every week, in addition to the weekly report of incidents and suggestions. Attend an assigned route of points of sale to optimize Lindt products by improving the shelf, placing decorative materials, promotions and replacement orders every week, in addition to the weekly report of incidents and suggestions.